Play a vital role in supporting our Corporate Services team
At Eighty9 Limited, we are committed to excellence in service delivery. We are currently seeking a Customer Service Officer – Eighty9 to provide high-quality reception and administration support at our Hindmarsh Head Office.
The Role:
The Customer Service Officer- Eighty9 is responsible for delivering professional reception and administration services at our Hindmarsh Head Office and Service Delivery site. This position plays a key role in ensuring participants, staff, employers and stakeholders receive efficient, friendly and professional support.
The ideal candidate will be a mature-minded individual with strong interpersonal and organisational skills, a friendly demeanor, and the ability to prioritise tasks effectively. You should thrive under pressure, demonstrate initiative, and be a flexible team player.
If you have a can-do attitude and the ability to communicate effectively with diverse jobseekers, employers, and colleagues, we would love to hear from you!
Responsibilities include, but are not limited to:
- Manage reception services, telephone enquiries, and shared inbox communications
- Coordinate mail, courier services, and maintain reception, meeting, training, and common office areas
- Oversee office and kitchen supplies, catering arrangements, and general office administration
- Support training bookings, participant referrals, appointment confirmations, and accurate data entry
- Prepare documents and provide administrative support, including printing, scanning, and filing
- Assist with property administration, maintenance coordination, contractor liaison, and expenditure processing
- Support executive and organisational activities, including travel bookings, staff events, meetings, and training programs.
About you:
- Relevant experience in an administrative role within the training or employment services sector (desirable)
- Proven ability to deliver high-quality administration and clerical services
- Strong customer service skills, both over the phone and face-to-face
- High attention to detail and accuracy in data entry and record keeping
- Excellent organisational skills and ability to manage multiple tasks
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Word, Excel, Teams, email and internet applications
- The ability to work collaboratively within a dynamic team environment
- A friendly, flexible and proactive approach to supporting others
Why join Eighty9 Limited:
We value our people and offer a range of benefits designed to support personal and professional growth, recognise your achievements, and make the work we undertake meaningful. Key benefits include:
- Generous above-award salaries
- Tax free salary packaging benefits of up to $15,900, plus an additional $2,650 for Meals and Entertainment and Novated Leasing
- Accrued Monthly Day Off for eligible employees
- A Perkbox Subscription with a wide range of discounts, wellbeing resources, and lifestyle perks
- A performance reward system that provides additional paid leave benefits
- Access to our Employee Assistance Program (EAP)
- A well-structured fully supported induction program, with further development and training provided
- Professional team environment with support from an internal team of dedicated specialists
About Us:
Eighty9 Limited (ABN 88 485 417 134 / ACN 668 673 121) is a Company Limited by Guarantee (CLG) and the parent entity of Status Employment Services.
The wellbeing of our staff is our number one priority, and we have enjoyed over 35 years of business success as a leading provider of employment and training services. Supported by nationally recognised structures and systems, we provide a professional, high-quality work environment that our staff are proud to recommend.
We invite you to review our website https://www.eighty9.org.au to learn more about our Organisation, its brands and why you should join us to become a valued member of our highly successful and professional team.
How to Apply:
Please apply through the ‘Apply’ link, and include a cover letter and resume indicating your preferred site location and role addressed to:
HR Department – Human Resource and Quality Assurance Officer: [email protected]
A full Position Description is available at https://eighty9.org.au/work-with-us/
Confidential telephone enquiries are welcome to our HR team on 08 8377 0101
Your application may be considered for other available roles and future opportunities within our Organisation. If you do not wish for your information to be retained, please contact us.
All final applicants for this position will be asked to provide a current National Police Clearance and Working with Children Check. Please note that people with a criminal record are not automatically barred from applying for this position; rather the relevance will be considered as it applies to our industry.
Eighty9 Limited is an Equal Opportunity Employer. We encourage women, Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQ+ and people from non-English speaking backgrounds to apply for this position.
