Marsh
We are seeking a talented individual to join Marsh’s Faith & Education Claims Advisory team, based in our Sydney office. This is a hybrid role with a requirement to work from the office at least three days per week.
In this role, you will provide end-to-end claims advisory and advocacy support to clients and brokers across the Faith & Education sector, with a particular focus on professional standards and safeguarding-related claims, including sensitive abuse matters. You will manage a portfolio of claims and incidents, coordinate key stakeholders, and help identify opportunities to strengthen client relationships and grow the business—while operating with discretion, empathy and a strong understanding of trauma-informed practice.
We will count on you to:
- Manage professional standards / safeguarding claims (basic to moderately complex) in line with Marsh processes, client service agreements and insurer requirements, escalating to senior colleagues and specialist areas where appropriate.
- Provide trauma-informed claims support by communicating with sensitivity and professionalism, recognising confidentiality requirements and the potential for vulnerable stakeholders and complex dynamics.
- Maintain strong working relationships with clients, insurers, legal advisers, investigators, treatment/support providers and other external stakeholders, ensuring timely, accurate and appropriate engagement.
- Accurately record incident and claim information (including sensitive data) in Clearsight and other required systems, and prepare routine correspondence using Marsh templates and agreed client wording protocols.
- Drive claims strategy and progress outcomes by assisting with liability and quantum considerations, coordinating document collection, and supporting settlement pathways (including insurer response management and dispute resolution where required).
- Advocate for clients by helping prepare clear commercial and technical responses to insurer coverage positions and liability decisions, including responses to denials or restrictions of indemnity.
- Support new and expanded business opportunities by contributing claims insights and de-identified trend data for tenders, renewals and proposals (e.g., incident themes, claims drivers, insurer performance and process improvements).
- Participate in client and prospect meetings to support claims reviews, triage processes, and safeguarding risk conversations, referring broader opportunities to senior colleagues as appropriate.
What you need to have:
- High attention to detail and accuracy , particularly when working with sensitive information, strict confidentiality requirements and competing deadlines.
- Well-developed organisational skills , with the ability to prioritise a varied portfolio, meet deadlines, and maintain high-quality file notes and documentation.
- Professional judgement and discretion when handling sensitive abuse matters, including an ability to work within established governance, safeguarding and reporting frameworks.
What makes you stand out:
- Experience in claims management/advisory within professional indemnity, liability, accident & health, or similar lines—especially where matters involve vulnerable people, safeguarding issues, or high reputational sensitivity.
- A client-focused, calm and empathetic approach , with an interest in building trusted long-term relationships across Faith & Education clients.
- Confidence working collaboratively in a team environment, and independently managing tasks with appropriate escalation and stakeholder engagement.
- Strong written communication skills , including the ability to help draft clear, respectful and technically sound insurer correspondence and client updates.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders—alongside specialists in complex Faith & Education claims.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create solutions and have meaningful impact for colleagues, clients and communities.
- Our scale enables a broad range of career opportunities, as well as benefits and rewards to enhance your well-being.
About MARSH
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
