About the role
An exciting opportunity exists to join our team as the Community Care Intake Officer. The position will provide a responsive interface between the community and the Community Access and Support department through several service channels. The role will primarily focus on assisting senior residents, vulnerable communities, service consumers and service providers.
The Community Care Intake Officer will be responsible for the management of incoming referrals via the My Aged Care portal for the suite of programs delivered through Knox City Council’s Commonwealth Home Support Programme (CHSP) and community transport program services. This role will work closely with all members of the Community Care Services team, assisting with administrative tasks, scheduling appointments and updating the client management system as needed.
The Community Care Intake Officer will deliver effective and valuable service to both internal and external stakeholders. This role will ensure communications are clear, concise and accurate, thereby maintaining and enhancing the integrity of the organisation’s profile and reputation in all dealings with customers.
This is a part-time temporary role (0.7 EFT) until June 2027 based at the Civic Centre. We support flexible working arrangements while ensuring operational needs of the role are met.
This is a Band 4 classified role. Remuneration will be $73,349.33 to $78,124.95 (depending on experience) (pro-rata for part time) plus superannuation in accordance with the Superannuation Guarantee.
What you will bring to this role
The key selection criteria for this role are:
Experience in the development, implementation and ongoing monitoring of quality systems
Knowledge and understanding of the aged care service system
Experience with Microsoft Office programs and client databases such as Carelink
Providing responsive customer service across multiple channels
Conducting intake and triage activities for community care services
- Tertiary qualifications or equivalent experience in community services, administration or related area
How to apply
Please submit your application, including your resume and cover letter by 11.55 pm on Friday 31 July 2026.
All applications must be made via the online portal. No applications direct to the hiring manager will be considered.
For further information on this role please contact Peehu Gupta, Community Care and Transport Team Leader, at Peehu.Gupta @knox.vic.gov.au or on 9298 7373.
A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.
Please note: Candidates will be shortlisted as applications are received and this role may close earlier than the anticipated closing date.
Why work at Knox
Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:
- Broad range of leave options including up to 16 weeks primary and up to 4 weeks secondary parental leave
- Salary sacrifice option for Council-owned childcare fees
- Opportunities to take on temporary roles or work in different teams to build skills and support career growth
- Support towards further study
- 50% off Knox Leisureworks memberships
- Employee Assistance Program (EAP) for support in managing personal and work-related challenges.
To find out more about the benefits of working at Knox City Council, visit knox.vic.gov.au/why-work-knox
Our commitments
Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.
Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.
Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.
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