A high-performing mortgage broking business is looking for an experienced Learning & Development Manager to build broker capability, lift credit quality, and improve approval outcomes across the business. This is a hands-on, credit-led coaching role suited to someone who enjoys developing people, solving complex deals, and setting a consistent “best practice” standard across submissions.
The role
You’ll partner closely with brokers (junior through senior) to strengthen technical knowledge, confidence, and decision-making across a broad range of lending scenarios. You’ll also design and deliver onboarding and ongoing learning programs, plus provide practical credit guidance to improve file quality, reduce rework, and increase first-time approval success.
Key responsibilities
- Provide practical 1:1 and group coaching across different broker experience levels
- Identify capability gaps and implement targeted development plans
- Mentor brokers through complex credit scenarios, escalations and challenging structures
- Coach across credit assessment, policy interpretation, servicing/scenario analysis, deal structuring and FSA issues
- Support lender alignment and escalation strategies, including lender/BDM communication where required
- Develop and deliver onboarding plus ongoing learning programs (workshops, case studies, scenario training)
- Deliver timely training updates on lender policy changes, compliance requirements and market developments
- Create and maintain playbooks, guides, templates and training resources
- Promote consistent standards across submission quality, credit notes, supporting docs and file presentation
- During overflow periods: assist with qualifying opportunities, preparing/lodging applications, and supporting files through to approval and settlement with proactive updates
What we’re looking for
- Strong mortgage broking and credit expertise when it comes to policy, servicing, structuring and responsible lending
- Proven experience coaching, mentoring or training brokers/credit teams (or a clear capability to step into this)
- Confident communicator who can simplify complex information and drive consistency
- Quality-focused and analytical, with a practical improvement mindset
- Accredited and experienced Mortgage Broker, able to write loans and support the team with overflow when necessary
Apply
If you think this could be the role for you, please apply now.
If you have any questions, please contact Lachie Young from Fuse Recruitment on 0411 931 034 or
[email protected].
At Fuse, we specialise in recruitment for the financial services industry and actively source for a broad range of established clients.
Know someone suitable for this role? Refer them through Fuse Connect Me and earn up to $500 for every successful referral.
Sign up here: https://candidate.referec.com/campaign/N5MBB2
