Cairns, QLD | Full-Time Permanent | SCHADS Level 3
Join ITEC Group, a purpose-driven organisation supporting people and communities across disability, health, youth and community services throughout Australia.
We are seeking a highly organised and customer-focused Plan Management Officer to join our Cairns-based team. This role supports NDIS participants by processing invoices, monitoring budgets, maintaining records, and delivering exceptional customer service.
Reporting to the Plan Management Team Leader, you will:
- Process NDIS provider invoices accurately and on time
- Monitor participant budgets and funding utilisation
- Maintain accurate participant records and documentation
- Liaise with participants, families, providers and internal teams
- Support account reconciliations and investigate invoice discrepancies
- Ensure compliance with NDIS and organisational requirements
- Contribute to continuous improvement and quality practices
You will bring:
- Certificate IV or higher in Business Administration, Finance, Accounting, Community Services or a related field
- Strong administrative and computer skills, including Microsoft Office
- Experience with financial systems (SAP experience highly desirable)
- Excellent communication and customer service skills
- High attention to detail and accuracy
- Ability to manage competing priorities and meet deadlines
- Experience within the NDIS, disability, community services, or similar sector (desirable)
- Purpose-driven organisation making a real difference
- Supportive and collaborative team environment
- Ongoing professional development opportunities
- Values-based culture built on Care, Appreciate, Reliable and Empower
- Current Australian Driver’s Licence
- National Police Check (or willingness to obtain)
- Working with Children Check
- Eligibility to work in Australia
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and are committed to creating a diverse, inclusive and culturally safe workplace.
