At i-Help Disability Services, we believe great SIL services are built on strong leadership, stable homes and exceptional participant outcomes.
We are seeking an experienced Accommodation Coordinator to take ownership of a portfolio of SIL homes and lead the day-to-day operational delivery of services.
This is a leadership role for someone who thrives in dynamic environments, builds strong stakeholder relationships and takes genuine ownership of participant wellbeing, team performance and house stability.
This is not a desk-based administration role.
The Opportunity
As an Accommodation Coordinator, you will be responsible for the operational leadership of your allocated homes, ensuring participants receive safe, high-quality and person-centred supports.
You will be the primary point of contact for participants, families and Support Coordinators and play a critical role in ensuring services remain stable, responsive and outcomes-focused.
You will work closely with Senior Support Workers, Support Workers, Clinical Teams, Rostering and Leadership to ensure homes operate effectively and consistently.
What You'll Be Responsible For
- Leading the day-to-day operations of multiple SIL homes
- Building strong relationships with participants, families and Support Coordinators
- Maintaining visibility of participant wellbeing and house dynamics
- Conducting regular house visits and operational audits
- Completing staff supervision, coaching and performance conversations
- Reviewing shift notes, incidents and operational documentation
- Ensuring incidents, actions and operational follow-up tasks are completed
- Monitoring service quality, compliance and participant outcomes
- Supporting onboarding and development of Support Workers
- Preparing stakeholder updates and participant progress reports
- Escalating operational risks and concerns appropriately
What Sets This Role Apart
- Genuine ownership of your homes and participant outcomes
- High autonomy with strong leadership support
- Opportunity to build high-performing teams and stable services
- Diverse role balancing stakeholder engagement, leadership and operations
- Ability to make a meaningful impact on participant quality of life
What We're Looking For
- Previous experience managing SIL homes, accommodation services or disability operations
- Strong stakeholder management skills with families, Support Coordinators and allied health professionals
- Experience leading, mentoring and developing frontline teams
- Strong understanding of NDIS Practice Standards and compliance requirements
- Ability to confidently manage incidents, risks and operational challenges
- Excellent communication and relationship-building skills
- Strong organisational skills and attention to detail
- Ability to make sound decisions and remain calm under pressure
You Will Thrive In This Role If You
- Naturally take ownership and accountability
- Build trust quickly with participants, families and staff
- Are visible, proactive and solutions-focused
- Balance compassion with clear expectations and boundaries
- Enjoy being out in services rather than sitting behind a desk
- Can manage competing priorities without losing sight of participant outcomes
Requirements
- NDIS Worker Screening Check
- Working With Children Check
- Current Driver Licence
- First Aid & CPR
- Relevant qualification in Disability, Community Services, Mental Health, Nursing or a related field
- Minimum 2-5 years' experience in disability services, accommodation services or a similar leadership role
The Offer
- Leadership role within a growing multi-state NDIS provider
- Supportive and collaborative leadership team
- Opportunity to influence participant outcomes and service quality
- Professional development and career progression opportunities
- Work with a team committed to excellence, accountability and person centred care
We are seeking people who lead from the front, build strong relationships and take pride in creating safe, stable and thriving homes for participants.
Pay: $60,131.11 – $119,276.72 per year
Benefits:
- Company car
- Travel reimbursement
Work Location: In person
