Full-time | Daytime hours | Balwyn, Melbourne
TRU Coffee is a busy, community-focused café in Balwyn known for quality coffee, friendly service and strong relationships with our regular customers.
We are looking for an experienced, hands-on Café Manager to lead our front-of-house team and oversee the café’s daily operation. This is an active role for someone who enjoys working on the floor, supporting their team and taking genuine ownership of the venue.
About the Role
As Café Manager, you will be responsible for ensuring each day runs smoothly—from opening and staff coordination through to customer service, stock control and end-of-day procedures.
You will work closely with the business owner and kitchen team to maintain high standards while improving the café’s overall efficiency and performance.
Key Responsibilities
- Lead the front-of-house and barista team during daily service.
- Deliver friendly, efficient and consistent customer service.
- Prepare rosters and manage staffing in line with labour targets.
- Train, coach and support new and existing employees.
- Manage opening, closing and daily operational procedures.
- Monitor sales performance and identify opportunities for growth.
- Oversee stock ordering, supplier deliveries and stock rotation.
- Complete cash reconciliation and daily reporting.
- Manage customer feedback and resolve issues professionally.
- Maintain high standards of cleanliness, presentation and organisation.
- Ensure food-safety and workplace procedures are followed.
- Communicate equipment or maintenance issues promptly.
- Support local marketing, promotions and community engagement.
About You
We are looking for someone who:
- Has previous café management or senior supervisory experience.
- Is confident leading a team in a busy hospitality environment.
- Has strong barista skills and a sound understanding of coffee.
- Leads from the floor and is willing to assist wherever required.
- Understands rostering, wage control, stock management and ordering.
- Communicates clearly and handles challenges calmly.
- Is organised, reliable and accountable.
- Builds positive relationships with customers, staff and suppliers.
- Takes pride in maintaining high standards.
- Is available to work weekdays and weekends as required.
What We Offer
- Daytime working hours.
- A well-established café with a loyal local customer base.
- A supportive, community-focused workplace.
- The opportunity to take ownership of the café’s daily operation.
- Input into systems, service standards and team development.
- Competitive salary based on experience.
If you are an experienced café professional who enjoys leading a team, building customer relationships and creating a well-organised workplace, we would love to hear from you.
Please apply with your résumé and a short introduction outlining your café management experience.
Pay: $27.00 – $31.00 per hour
Benefits:
- Employee discount
- Free drinks
- Free food
Ability to commute/relocate:
- Balwyn VIC 3103: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Cafe/Restaurant: 2 years (Preferred)
Work Authorisation:
Work Location: In person
