Technical skills
Deep hands-on Salesforce administration capability — custom fields and objects, page layouts, flows, validation rules, process automation, permissions, roles, reports, and dashboards.
Proven ability to translate business requirements into Salesforce configurations and automations, working independently without close technical supervision.
Solid understanding of the Lead-to-Revenue process in Salesforce, including opportunity management and subscription lifecycle.
Experience scoping and managing cross-functional system change projects, including requirements definition, stakeholder alignment, testing, and adoption.
Salesforce certifications (Administrator and App Builder preferred) — active Trailhead engagement welcomed.
Familiarity with adjacent GTM tools such as Gainsight or Gong, and how they connect with Salesforce.
Behavioural skills
Works independently with stakeholders across functions — comfortable owning a requirements conversation without close management.
Breaks ambiguous business problems into clear technical scope and moves forward without waiting for a perfect brief.
Solutions-oriented: brings options, not just problems, and follows through to delivery.
Communicates technical concepts clearly to non-technical audiences and writes documentation that teams actually use.
Detail-oriented without losing sight of the outcome — knows when precision matters and when to keep moving.
AI skills
Uses AI tools actively to develop and refine Salesforce flows, workflows, and automations more efficiently.
Applies AI to diagnose and resolve platform issues faster.
Evaluates whether AI could enhance existing Salesforce workflows or processes and can build or recommend AI-assisted solutions where appropriate.
Stays across AI developments relevant to GTM systems and how they might apply to SafetyCulture's tech stack.
