Springvale Endoscopy Centre is a leading facility dedicated to providing high-quality, patient-focused endoscopic care. Our team of healthcare professionals is committed to excellence and compassionate service, ensuring that each patient receives the best possible care in a comfortable and supportive environment.
Job Description:
We are seeking a motivated and personable Casual Medical Receptionist to join our friendly team. The ideal candidate will be the first point of contact for our patients, providing a welcoming and efficient experience. Your role will involve managing a range of administrative tasks and supporting our clinical team to ensure smooth and effective operations.
Key Responsibilities:
- Greet and assist patients with a friendly and professional demeanor.
- Manage patient appointments, including scheduling, rescheduling, and cancellations.
- Verify patient information and insurance details, ensuring accuracy and confidentiality.
- Handle phone calls, emails, and other forms of communication with clarity and efficiency.
- Process patient registration and check-in/check-out procedures.
- Maintain and update patient records in compliance with privacy regulations.
- Coordinate with medical staff to ensure seamless patient flow and address any issues that arise.
- Manage billing and coding procedures, including processing payments and issuing invoices.
- Assist with other administrative duties as needed to support the clinic’s operations.
Qualifications:
- Previous experience as a medical receptionist or in a similar administrative role is preferred.
- Strong interpersonal and communication skills with a customer-oriented approach.
- Proficiency in office software and experience in Bluechip/Medical Director beneficial.
- Ability to handle sensitive information with confidentiality and professionalism.
- Excellent organizational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in Vietnamese, Mandarin is highly desirable as you'll be navigating language barriers.
Other
- Opportunities to become part-time.
- Supportive and friendly work environment.
Job Type: Casual
Work Location: In person
