About West Moreton Health
West Moreton Health is one of Queensland's most diverse and rapidly evolving health services, delivering health care to over 300,000 people across Ipswich, Boonah, Gatton, Laidley, and Esk.
We provide preventative and primary healthcare services, ambulatory services, acute care, sub-acute care, oral health, mental health and other specialised services, including prison and youth detention health services, and alcohol and other drugs services to the region.
At West Moreton Health, our employees apply our shared values to every aspect of their work. This helps make sure our workplaces are effective, inclusive and empower our employees to reach our goals.
As a Child Safe Organisation, at West Moreton Health:
We prioritise children and young people being seen, heard, and safe in every interaction.
We create inclusive environments where the voices and needs of children and young people are valued and respected.
We believe safeguarding is shared responsibility, upheld by every member of our organisation.
Come and join a connected team of over 6,000 professionals delivering compassionate, community-based care across the West Moreton region.
What it's like to work with us | West Moreton Health
About the role
The purpose of this role is to respond to enquiries and provide timely and accurate information and assistance to staff, consumers, and visitors to facilitate effective service delivery within a mental health care setting within West Moreton Health (WMH). The role will provide support for the management of the quality systems that ensures the environment is one of quality and safety.
About you
Our ideal candidate will be someone who can demonstrate the following:
Sound communication skills with the ability to interact professionally and sensitively with all levels of staff, consumers and the public.
Sound written communication skills to provide an administrative support function to a multidisciplinary team within a mental health care environment.
Exceptional organisation and prioritisation skills and the ability to work autonomously in a self-directed manner while contributing to patient flow.
Knowledge of or the ability to rapidly acquire knowledge of the internal information systems in addition to Microsoft Word and Excel.
Knowledge of or ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital systems.
Maintain discretion and exercise judgement where necessary within the scope of your role to solve immediate problems in situations where precedents have not been set and procedures not defined, ensuring a satisfactory outcome.
Mandatory Requirements:
Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16
Why choose us
Purposeful work that makes a meaningful impact in one of Queensland's fastest-growing regions.
Professional development including mentorship, paid study leave, simulation training and research opportunities.
Career pathways with support to step into senior roles and leadership.
Wellbeing supports including peer networks, flexible work options, EAP and dedicated mental health programs.
Competitive benefits including salary packaging and up to 12.75% super.
A lifestyle you'll love in a region that blends rural charm, natural beauty and city convenience.
To apply
For further information regarding this role, please download and read the attached Role Description,#EveryoneIsALeader Framework and Information Packages. You will need to submit your Cover Letter, CV or Resume, including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.
Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
