Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service, leadership and award-winning living solutions for Australian families
This is an exciting opportunity for a customer orientated pre-site manager to join a reputable builder located in our Parkside office.
Reporting to the State Operations Manager, your responsibilities will include:
- Effectively manage your customer expectations as the main point of contact during their pre-site stage
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Ensure they’re aware on the status of their home during this process
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Deliver exceptional customer service and the best experience, build and maintain customer relationships
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Maintain a high degree of accuracy recording customer project details
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Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
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Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
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Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
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Assist with all Customer Support related tasks.
Metricon will offer you:
- Be supported by a management team that has a culture where you matter
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No two days are the same and no two customers are the same - so learn each and everyday on the job
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Our people are what makes us Australia’s leading home builder; and
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Attractive housing discounts on our award-winning homes.
The successful candidate will have:
- Experience working within a project management or customer focussed role;
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Ability to manage a portfolio of customers at different stages through the pre-construction journey;
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Proven ability in being a member of a successful, dynamic and results focused customer service team with a passion for customer service excellence;
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Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards;
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Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers;
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Fostering productive relationships with customers and key stakeholders to deliver excellent customer service;
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Ability to clearly identify people’s needs and generate solutions to suit both the customer and team member;
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Experience in understanding residential construction plans and contracts;
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Intermediate Microsoft WORD and EXCEL computer skills; and
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Highly organised – ability to multi-task and deal with a variety of activities.
