Team Lead – Engagement (Disability & Brightwater at Home)
Brightwater Care Group | Perth, WA
Join Brightwater and help drive meaningful connections for people accessing disability and home care services . We’re seeking an experienced and motivated Team Lead – Engagement to lead client growth and deliver a high-quality onboarding experience across our services.
Reporting to the Manager – Engagement Services, you’ll lead the Disability Engagement and Brightwater at Home (BaH) Sales & Engagement teams. This is a hands-on role where you’ll balance team leadership, stakeholder engagement and complex client assessment support.
Key Responsibilities
- Lead, coach and develop a high-performing engagement team
- Drive client acquisition strategies across disability and home care services
- Build and maintain strong referral networks across hospitals, community services and government stakeholders
- Support complex client assessments and ensure smooth, person-centred onboarding
- Monitor enquiry pipelines, conversion rates and team performance
- Ensure compliance with NDIS and Home Care funding frameworks
About You
- Proven leadership experience in disability, aged care or community services
- Relevant qualifications within Nursing & Allied health with current AHPRA registration or AASW membership, or relevant health sector experience .
- Strong stakeholder engagement and business development capability
- Experience in client assessment, case management or service intake
- Sound knowledge of NDIS, Home Care Packages or community care programs
- Excellent communication, organisational and problem-solving skills
Why Brightwater?
- Purpose-driven organisation focused on dignity and independence
- Key leadership role driving growth and client experience
- Supportive and values-led culture
- Exclusive discounts and perks through our BrightwaterPlus program
Submit your application, along with a cover letter, through Brightwater's online portal by COB 6th July 2026, however, shortlisting will begin immediately . Please note that Brightwater reserves the right to close the advert prior to this date.
For Further enquiries, please contact Dayana Anas, Recruitment Officer @ [email protected] or phone 0409 322 195 for a confidential chat.
Apply now to lead a team that helps people connect, belong and thrive.
