About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity
As the Manager, Apprentice and Trainee Services you will:
Provide leadership and effective operational management of the Apprentice and Trainee Services team and high quality apprentice and traineeship support functions across the organisation.
Develop, promote and strongly support a sense of purpose and direction for administration functions in alignment with the region's strategic direction.
This position reports to the Director, Customer Experience, TAFE Queensland East Coast.
This is a Permanent, Full-Time opportunity, unless otherwise determined.
The position can be based at any one of our TAFE Queensland East Coast campuses, however the Nambour or Hervey Bay campus would be preferable. You may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
Manage and maintain the contractual requirements obligations by DTET's User Choice Policies including variations, submissions and administration of the East Coast User Choice agreements.
Provide leadership and support to Apprentice and Trainee Services staff including managing workloads to meet operational requirements and achieve agreed business outcomes.
Lead, develop and implement Apprentice and Trainee Services administrative processes and procedures for the Institute, including identifying and implementing quality procedures that meet User Choice contractual obligations and the legislative requirements. Support audit processes to ensure compliance with contractual obligations, including interstate data submissions as per the legislative and departmental requirements for each state.
Liaise, consult and provide advice to key stakeholders in order to develop and improve business practices, processes and procedures within an effective system-wide business framework.
Manage the co-ordination and processing of Training Notifications from Australian Apprenticeship Centres, oversee the management of apprentice / trainee personal data and matriculations in the Student Management System.
Manage and maintain the operations of the Apprentice and Trainee Services information system (ie. Toledo) and associated strategies to ensure user and reporting conformity across the organisation; ensure data integrity and manage the rectification of data errors to maximise User Choice revenues.
Maintain an understanding of the commercial aspects of TAFE including financial and business performance and any impact from external factors including costings for viability of User Choice programs and gap training and State and Commonwealth funding opportunities.
Actively engage with User Choice networks, industry, business and the community to ensure consistent knowledge and communication is transferred and transparent.
Contribute to the success of transformation and cultural change through promoting and modelling the established values of Showing Initiative, Working Together, Focusing on our Customer and Taking Responsibility.
How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
Demonstrates ability to lead and manage customer administration teams through supporting the strategic direction of the East Coast Region.
Effectively manages organisational change, builds staff capacity and collaborates knowledge with senior management to achieve desired outcomes.
Self-motivated to achieve outcomes for the region and ensures compliance of relevant systems and practices that applies to the management and delivery of both student and support services.
Establishes and maintains effective, professional communications and working relationships with a broad range of internal and external clients and stakeholders at strategic and operational levels and appropriately deals with client complaints and captures service feedback.
Displays flexibility and responsiveness and has the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
Mandatory Qualifications/Requirements
There are no mandatory requirements.
Highly Desirable Requirements
Diploma of Business or Management and/ or Diploma of Information Technology Systems Administration or equivalent or higher.
How to apply
If you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:
A detailed resume;
A cover letter that outlines your known skills, abilities, knowledge and experience in response to the 'How you will be assessed' criteria above (maximum of 2 pages in total); and
The contact details for two referees (one of whom is your current supervisor)
Closing date: 11:59pm, Thursday 16 July 2026.
Job Reference Number: TQ2026-653
For further information, please contact:
Ilana Boon, Director Customer Experience, TAFE Queensland East Coast.
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