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Operations Manager

Employment Hero -
Newcastle NSW

Job Details

Permanent | Full-time
2 days ago

Qualifications

Maintenance
Driver Licence
Forecasting
Budgeting
AI
White Card
Leadership

Full Job Description

AI Job Summary

Extensive experience managing maintenance, construction or facilities management operations.
Experience leading and mentoring multidisciplinary operational teams, incl. field supervisors and work order admins.
Experience managing budgets, forecasting, cost control and financial reporting; drive contract performance and KPIs.

Role Type

On-site • Permanent • Full-time • Mid-level Senior

Description

Lead Operations. Drive Performance. Build Strong Client Partnerships

Are you an experienced Operations Manager with a background in maintenance, construction or facilities management? Do you thrive in a fast-paced environment where you can lead teams, improve performance and build lasting client relationships?

We’re looking for a commercially minded Operations Manager to lead the delivery of responsive maintenance, planned works and projects while driving operational excellence, financial performance and business growth.

About Us

We are one of Australia’s largest privately owned housing maintenance companies, delivering maintenance and project services to government and community housing providers across the country. Every day we coordinate thousands of skilled subcontractors to deliver quality outcomes for our clients and the communities they support.

The Opportunity

Reporting to the Contract Manager, you will lead a multidisciplinary operational team based in Warners Bay, responsible for delivering maintenance and project works safely, efficiently and profitably.

This is a hands-on leadership role where you’ll balance people leadership, client engagement, financial management and operational performance while identifying opportunities to grow the business.

Key Responsibilities:

Lead the day-to-day delivery of maintenance and project operations;
Manage and mentor Supervisors in the field and Work Order Administrators in the office;
Drive contract performance, KPI achievement and continuous improvement;
Build strong relationships with clients, subcontractors and key stakeholders;
Oversee subcontractor performance, procurement and compliance;
Manage project budgets, forecasting cost control and financial reporting;
Ensure compliance with contractual, quality, safety and environmental requirements;
Provide technical guidance and operational leadership across the business;
Support the Contract Manager and act in the role when required.

About You:

You are a proven operational leader who enjoys improving performance, developing people and delivering outstanding client outcomes.

You’ll bring:

Extensive experience managing maintenance, construction or facilities management operations
Strong leadership experience managing operational teams;
Demonstrated experience managing subcontractor networks;
Commercial acumen with experience managing budgets, forecasting and contract performance;
Excellent client relationship and stakeholder management skills;
Strong problem solving, organisational and decision making abilities;
A proactive approach with a continuous improvement mindset.

Qualifications

Construction Management qualification, Trade Qualification or equivalent experience.
White Card
Current Drivers Licence

Why Join Us?

Join an established national business with long-term government contracts;
Lead a high-performing team with genuine autonomy;
Play a key role in business growth and operational strategy;
Competitive salary package;
Supportive leadership team and collaborative culture;
Opportunity for ongoing professional development and career progression.

If you’re ready to take ownership of operations, lead high-performing teams and make a real impact, we’d love to hear from you.

Apply now and help us deliver exceptional outcomes for our clients and communities across Australia.

Company Overview

The best housing maintenance service provider in Australia – it’s not just our vision, it’s who we want to be today. 10 years ago, we were an idea. What if there was an alternative maintenance service provider to the ‘big guys’? One that offered the business systems to get the work done right, and used local trades to do it. A decade later, we’ve proved ourselves with a real track record of delivering a high volume of quality maintenance services. We’re proud of the numbers: every day, we work with 1,600 skilled subcontractors to complete 300 orders. Naturally, we’re pleased with ourselves. More importantly – so are our clients. We now deliver maintenance services to an area 10 times the size of England. 10 times! Our business has stayed true to our first idea for scalability: we employ local trades to deliver the service and provide our established systems, training programs, safety procedures and quality accreditations to ensure consistency. Being big enough to deliver is about having skilled, qualified people who are ready when we need them to be. We can support our clients with rapid transitions, and still deliver the quality our clients expect from us.

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