In-Demand Kone Jobs | SimplyHired

Customer Service Administrator - KONE Doors Business
Kone —Mascot NSW
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- Free parking
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Field Service Technician (KONE Doors Business)
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Quality Coordinator
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Installer - Fitter
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Kone —Canberra ACT
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Commercial Business Intelligence Analyst
Kone —Mascot NSW
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Branch Administrator
Kone —Gold Coast QLD
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Safety Manager
Kone —Mascot NSW
- Full-time
- Management
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Product Engineer
Kone —Mascot NSW
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Application Developer (Sales & Digital Solutions)
Kone —Mascot NSW
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Regional Inventory Controller
Kone —Melbourne VIC
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Supply Chain Manager
Kone —Mascot NSW
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Lift Installer
Kone —Gold Coast QLD
- Overtime
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Remote Reliability Engineer
Kone —Melbourne VIC
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Installer - Electrician
Kone —Greater Adelaide SA
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Field Trainer
Kone —Brisbane QLD
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Lift Service Technician (Electrician)
Kone —Darwin NT
- Overtime
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Repairs Technician
Kone —Melbourne VIC
- Overtime
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Customer Service Administrator - KONE Doors Business

Kone -
Mascot NSW

Apply Now

Job Details

Full-time

Benefits

Free parking
Onsite gym

Qualifications

Customer service
SAP
Salesforce
Microsoft Office
Organisational skills
Communication skills

Full Job Description

Great benefits and remuneration
Free Parking & Gym access onsite
Join a global organisation with a strong focus on training, safety and quality

Join a supportive, high performing team in Mascot

KONE Doors Business is looking for a committed Customer Service Administrator to join our dynamic team based in Mascot, Sydney NSW.

Our Customer Service Team is committed to delivering an exceptional service to our internal and external customers, ensuring timely and efficient support. You will provide administrative support to the sales team and supervisors, enabling them to maximise the time they spend with our customers.

What will you be doing?

Act as the primary liaison between the offshore team and customers, ensuring clear communication and efficient issue resolution
Process customer requests promptly and coordinate with the billing team for invoice cancellations and credit note creation when required
Provide support with contract administration and purchase order management
Take full ownership of customer queries, ensuring timely follow-up and successful resolution
Maintain and update customer data, ensuring accuracy through changes and corrections
Generate and deliver reports for Key Accounts to support business insights and decision-making
Manage safety compliance and site access documentation for personnel, ensuring all requirements are up to date

What are we looking for?

Minimum of 2+ years’ experience in a fast-paced customer service environment
Passion for delivering exceptional customer service and enhancing customer experience
High attention to detail, with the ability to follow established procedures and guidelines
Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders
Strong organisational skills with the ability to multitask and prioritise tasks to meet deadlines
Solid computer literacy, including proficiency in the Microsoft Office Suite
Experience with SAP and Salesforce systems is advantageous, but not essential

Note: Applicants must either be a permanent resident or citizen of Australia or a citizen New Zealand to apply for this position.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/

Apply Now

Refine Your Search

kone jobs

Customer Service Administrator - KONE Doors Business

Project Manager - New Building Solutions

Field Service Technician (KONE Doors Business)

Quality Coordinator

Installer - Fitter

Account Manager / Sales Consultant - Modernisation

Commercial Business Intelligence Analyst

Branch Administrator

Safety Manager

Product Engineer

Application Developer (Sales & Digital Solutions)

Regional Inventory Controller

Supply Chain Manager

Lift Installer

Remote Reliability Engineer

Installer - Electrician

Field Trainer

Lift Service Technician (Electrician)

Repairs Technician

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