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Senior Manager, Integrated Operations Center – APAC

IREN
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Annual leave

Qualifications

Jira
ITIL Certification
Management
Computer Science
Incident management
CCNA
IT service management
Bachelor's degree
CompTIA Network+
Splunk
ServiceNow
AI
Communication skills
Information Technology

Full Job Description

Job Type: Full-time | Location: Sydney |Work Location Type: #onsite
IREN is a vertically integrated AI Cloud provider, delivering large-scale data centers and GPU clusters for AI training and inference. IREN’s platform is underpinned by its expansive portfolio of grid-connected land and power in renewable-rich regions across North America, Europe and APAC.
With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.

The Senior Manager, Integrated Operations Center (APAC) will take ownership of two critical operational functions from our Sydney hub: the L1 Reliability & Observability team and the L2 TOC Network and Systems Specialists. This is a senior leadership role responsible for the day-to-day operational performance of both teams, the end-to-end incident lifecycle, continuous improvement of monitoring and observability practices, and the ongoing development of operational capability across the APAC region.
As a frontline senior leader, you will operate at the intersection of reliability engineering, network operations, and service management – ensuring that both tiers function cohesively, escalate effectively, and continuously mature their capabilities. You will partner closely with global IOC leadership, Infrastructure, Network, Applications, and Facilities teams, and will play a key role in ensuring IREN’s operational standards are consistently upheld across time zones.
This role requires exceptional people leadership, the ability to manage competing operational priorities across two specialized teams, a strong command of incident and change management, and a drive to build a culture of accountability, continuous improvement, and disciplined execution.

Bachelors degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience)
8 – 10+ years of experience in technical operations (NOC/SOC/IOC or equivalent), with at least 3–5 years in a management or senior team lead role overseeing a 24x7 operations function
Demonstrated experience leading both monitoring/reliability (L1) and network/systems engineering (L2) teams, with a clear understanding of how the two tiers interact and escalate
Strong working knowledge of large-scale GPU/compute clusters and high-availability data centre infrastructure
Proven ability to lead, train, and develop operations staff; builds team capability and retains talent in a high-growth, demanding environment
Deep expertise in major incident management – from detection through to resolution, RCA, and post-incident review – with a command presence that instils confidence under pressure
Experience defining, enforcing, and continuously improving SOPs, operational policies, escalation paths, and runbooks across multi-tier operations teams
Demonstrated experience with ITSM frameworks and platforms (e.g., ServiceNow, Jira); ITIL 4 certification or equivalent is highly desirable
Proficiency with enterprise monitoring, observability, and alerting platforms (e.g., Splunk, Datadog, PagerDuty, BigPanda)
Experience analyzing KPIs, SLAs, and incident trends to identify recurring issues and drive continuous process and tooling improvements
Strong vendor and stakeholder management experience, including managing customer escalations and communicating clearly with senior executive leadership
Excellent verbal and written communication skills, including the ability to translate complex operational and technical issues into clear, business-focused insights
IT certifications such as CompTIA Network+, CCNA, or ISO 22301 Implementer are a plus

Provide direct leadership and day-to-day management of the L1 Reliability & Observability team and the L2 TOC Network and Systems Specialists, ensuring both teams are appropriately staffed, trained, and performing to standard
Establish and maintain 24x7 operational coverage schedules across both teams, ensuring adequate resourcing for planned and unplanned workloads
Coach, mentor, and develop team members; set clear performance expectations, accountability standards, and career development pathways
Foster a culture of collaboration, ownership, knowledge sharing, and continuous improvement across both operational tiers
Lead recruitment, onboarding, and capability uplift activities to build a high-performing APAC operations function
Oversee the full incident lifecycle across L1 and L2 – from detection and triage through to escalation, resolution, and post-incident review – ensuring alignment with internal SLAs and customer-facing commitments
Define, maintain, and continuously improve IOC policies, SOPs, escalation frameworks, and runbooks across both teams
Ensure clear, timely, and accurate communication during major incidents to senior leadership and affected stakeholders
Manage customer escalations, RCAs, and action item follow-through; ensure strong documentation and accountability for remediation commitments
Coordinate with global IOC leadership and other IREN teams to maintain a robust escalation framework capable of responding to all categories of operational issues
Work with technical and operational teams to ensure all changes are appropriately reviewed, scheduled, and communicated – supporting a disciplined change management culture
Oversee the L1 team’s monitoring and observability function; drive iterative improvement of proactive monitoring coverage, alert fidelity, and noise reduction across the IREN technology estate
Analyze ticketing patterns, operational data, and incident trends to identify recurring issues and lead targeted improvement initiatives across process and tooling
Implement monitoring for the global IREN technical infrastructure, inclusive of site, corporate, and customer-related operations – ensuring APAC coverage integrates seamlessly with the global IOC
Champion the adoption of AIOps and observability tooling improvements within the IOC environment; partner with Infrastructure and Applications teams on integration requirements and rollout
Plan and execute operational improvement programs as part of defect resolution cycles and broader continuous improvement initiatives
Develop and maintain KPIs and SLA metrics that illustrate the health and performance of both teams; provide regular reporting and insights to the AD of Global IOC and senior leadership
Develop data-driven operational reports and briefings, translating complex technical and operational information into clear, business-focused messaging
Coordinate with senior leadership on capacity planning, infrastructure readiness, and significant operational decisions affecting the APAC region
Build and sustain effective working relationships with cross-functional teams including Infrastructure, Network, Applications, Facilities, and Security

At IREN, we offer a highly competitive compensation package that includes base salary, annual performance incentives, and opportunities to build long-term wealth through equity programs. These offerings are part of our broader total rewards package , thoughtfully designed to support your health, well-being, and long-term success.

Compensation & Rewards
- Competitive salary range finalized based on experience and impact
- Short and long-term incentive programs designed to reward both results and long term company success
Wellbeing & Benefits
- Paid vacation to recharge, travel, or simply enjoy more life outside of work

We value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you — whether you meet every criteria or not. Your unique experiences might be exactly what we need!

IREN Limited is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, colour, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics.
This job will remain posted until filled. While we appreciate all applications we receive, we are only able to contact candidates under consideration.

By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com .

Apply Now

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