In-Demand Concierge Jobs in Woolloongabba, Qld

Concierge
Rockpool Residential Aged Care —Hamilton QLD
- Full-time
- Customer service
- Microsoft Office
- Front desk
10h
Casual Concierge
DevSec —Brisbane QLD
- $30.35 - $38.34 an hour
- Temporary
- Google Suite
- Customer service
- Microsoft Office
Quick Apply
Concierge/receptionist at Wacol-QLD
ISS —Brisbane QLD
- Urgently hiring
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
- Employee discount
Night Guest Service Agent
Queens Wharf Residences —Brisbane QLD
- $26.70 - $40.05 an hour
- 8 hour shift
- Health insurance
- Parental leave
Quick Apply
Hotel Services Team Member (Guest Service Agent)
Vignette Collection —Brisbane QLD
- Part-time
- Hospitality
- Hotel experience
- Parental leave
Concierge Executive
Accor Apartments & Realty —Brisbane QLD
- Hospitality
- Customer service
- Communication skills
Guest Service Agent
MERCURE —Brisbane QLD
- Part-time
- Hospitality
- Microsoft Office
- Communication skills
- Employee discount
Quick Apply
Membership Sales Concierge (Premium Health Club)
Fitness Lifestyle International —Carseldine QLD
- Full-time
- CRM software
- Sales
concierge - Porter
Voyages Tourism Australia —Brisbane QLD
- Full-time
- Customer service
- Resort
- Relocation assistance
Front of House/Reception
Bank of Queensland —Newstead QLD
- Full-time
- Hospitality
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
7d
Guest Service Agent
Oaks Hotels —Brisbane QLD
- Part-time
- Health insurance
- Parental leave
Quick Apply
Guest Service Agent (Casual)
InterContinental —Brisbane QLD
- Communication skills
- Hotel experience
Guest Service Agent
Avani —Brisbane QLD
- Weekend availability
- Health insurance
- Parental leave
Quick Apply
14d
Retail Security Officer - QLD
Challenger Security —Brisbane QLD
- Weekend availability
- Writing skills
- First Aid Certification
- Communication skills
- Employee assistance program
Receptionist
Compass Group Australia —Brisbane QLD
- $28.82 - $36.03 an hour
- Customer service
- Front desk
- Hotel experience
14d
Guest Service Agent - Rydges South Bank
EVT Group —South Brisbane QLD
- Part-time
- Customer service
- Communication skills
- Hotel experience
- Parental leave
12d
Guest Service Agent
TFE Hotels —Brisbane QLD
Guest Services Agent (GSA) - Casual
Arise Hotels & Apartments —Brisbane QLD
- Urgently hiring
- Hospitality
- Microsoft Office
- Agile
Guest Service Agent
Accor Apartments & Realty —Brisbane QLD
- Part-time
- Hospitality
- Front desk
- Communication skills
Security Officer
DevSec —Brisbane QLD
- Full-time
- First Aid Certification
- Computer skills
- Leadership
Quick Apply

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Concierge

Rockpool Residential Aged Care
Hamilton QLD

Apply Now

Job Details

Permanent | Full-time
10 hours ago

Qualifications

Customer service
Certificate IV
Certificate III
Microsoft Office
Front desk
Business Administration
Business
Communication skills

Full Job Description

About Rockpool Residential Aged Care

Rockpool Residential Aged Care is a boutique provider, proudly Queensland owned. We believe great careers and great care go hand in hand. Our My Day My Way model of care puts the people we care for at the centre of everything, shaping their days around their choices, not our routines.

This philosophy shapes how we work and what makes a career at Rockpool different: purpose that matters, contemporary leadership that backs you, beautiful modern homes designed for the people in them, smart technology that frees you to focus on people, and room to grow with Queensland's fastest-growing provider.

About the role

Reporting to the Rostering and Workforce Manager and working closely with the General Manager and wider home team, the Concierge is the first point of contact for residents, loved ones, visitors and staff at Rockpool Residential Aged Care Northshore Hamilton. This role sets the tone for the home, providing a warm, professional front of house experience across reception, admissions and tours, resident technology support, events and staff onboarding.

The Concierge will be warm, organised and resourceful, with the professional presence to represent Rockpool's brand and standard in every interaction. They take initiative, anticipate the needs of residents, families and colleagues, and bring genuine enthusiasm to creating a welcoming, well-run home, always championing the My Day My Way model of care.

Key responsibilities include:

Provide a warm, professional and welcoming first point of contact for residents, families, visitors, contractors and staff, owning the presentation and atmosphere of the front of house area
Support all aspects of the resident experience, including the Welcome to Rockpool Program, and build strong relationships with residents and families, anticipating needs and escalating concerns to the General Manager as required
Act as the central point of contact for incoming calls and the site's main inbound email, and maintain visitor and contractor sign-in processes in line with site safety and security requirements
Support the General Manager with new resident enquiries and walk-ins, coordinate and conduct facility tours, and support a seamless pre-admissions and admission day experience
Support residents with the set-up of in-room technology, including phones, televisions and Wi-Fi enabled devices, providing basic first-line troubleshooting
Support the coordination and delivery of events for residents, families and team members, including Family Information Nights, resident meetings and orientation programs
Support the onboarding and induction of new staff, and provide general administrative support to the General Manager and leadership team
Maintain a safe working environment and participate in audits, quality reviews and ongoing professional development activities to support the home's accreditation and continuous improvement goals

Skills and experience

Experience in a concierge, front of house, hospitality or health industry customer service role
Strong communication and interpersonal skills, with a warm and professional phone and face-to-face manner
Advanced skills across the MS Office suite
High degree of attention to detail, accuracy and organisation, with the ability to manage competing priorities in a busy front of house environment
Confidence supporting basic technology set-up and troubleshooting, including phones, Wi-Fi enabled devices and in-room technology
Resident-first, collaborative and values-led, bringing genuine enthusiasm, warmth and empathy to your work every day
Professional presentation, organised and adaptable, with the discretion and trustworthiness to handle resident, family and staff information with sound judgement
Certificate III or IV in Business Administration, Customer Service or a related field, and experience supporting tours, admissions or onboarding processes, highly regarded (desirable)
Knowledge of the Strengthened Aged Care Quality Standards and experience in a residential aged care environment highly regarded (desirable)

How to apply

Simply click "Apply" on this SEEK ad to submit your application. If you have any questions about the role, please contact Janene Sayers, Rostering and Workforce Manager, at [email protected] or 0410 218 968.

Apply Now

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