In-Demand Community services work from home Jobs in Wollongong, Nsw

Customer Service Representative (Inbound Contact Centre)
My NRMA —Wollongong NSW
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick Apply
Administrative Support Officer
NSW Police Force —Wollongong NSW
- $87,199 - $95,482 a year
- Full-time
10d
Administration Assistant
MacKillop Family Services —Wollongong NSW
- Administrative experience
- Organisational skills
- Business Administration
- Employee assistance program
Workforce Co-ordinator – SMO Services
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $91,326 - $121,497 a year
- Full-time
- Employee assistance program
- Gym membership
4d
Drug and Alcohol Intake Clinician
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $40.05 - $61.76 an hour
- Part-time
- Social Work
- Employee assistance program
- Gym membership
10d
Brighter Beginnings Preschool Screener - Targeted
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $33.14 - $37.47 an hour
- Part-time
- No degree
- Employee assistance program
- Gym membership
7d
Youth Worker - Wollongong (Casual)
Lumiere Foundation —Wollongong NSW
- $50.61 - $50.62 an hour
- Temporary
- CPR Certification
- English
- Experience working with children
- Employee assistance program
Quick Apply
Administration Officer (Level 2) – Clerical Casual Pool – Shellharbour Hospital
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $34.94 - $36.10 an hour
- Full-time
- Casual pool
- Employee assistance program
- Gym membership
7d
Community Care / Support Worker professionals
Caring Approach —Wollongong NSW
- $34.10 - $48.91 an hour
- CPR Certification
- Medication administration
- Administrative experience
- Professional development assistance
Quick Apply
Administration Officer Level 2 - Clerical Casual Pool
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $33.59 - $34.70 an hour
- Full-time
- Employee assistance program
- Gym membership
Domestic Assistance Worker - Supporting Elderly & Vulnerable Clients At Home
Click-ACS —Illawarra NSW
- $32 - $33 an hour
- Full-time
- First Aid Certification
- Smartphone
- In-person
- Travel reimbursement
- Annual leave
Quick Apply
Intern Pharmacist
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $82,253.78 a year
- Full-time
- Hospital experience
- Employee assistance program
- Gym membership
4d
Ward Clerk - C7 East Rehabilitation
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $66,608.03 - $71,570.21 a year
- Part-time
- Employee assistance program
- Gym membership
1d
Permanency Support Program - Caseworker
MacKillop Family Services —Wollongong NSW
- Full-time
- Experience working with children
Personal Care Assistant - Unanderra
Catholic Healthcare —Unanderra NSW
- $38 an hour
- Night shift
- Care plans
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Field Research Officer - NSW - Wollongong
Roy Morgan —Wollongong NSW
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research
On-Call Firefighter - MS1 - 474 Unanderra
Fire and Rescue NSW —Wollongong NSW
- $38 an hour
- Part-time
- Remote
- BLS Certification
- Communication skills
- Work from home
Servery Staff - Casual
Anglicare —Dapto NSW
- Part-time
- Customer service
- Food service experience
- Communication skills
- Employee assistance program
- Gym membership
3d
Coordinator Web and Digital Content
NSW State Emergency Service —Wollongong NSW
- $116,981 - $129,492 a year
- Temporary
- Hybrid work
- No degree
7d
Team Leader – Supported Independent Living
Australian Mentoring Services —Wollongong NSW
- $43.08 - $46.35 an hour
- Part-time
- Organisational skills
- Leadership
- Communication skills
Quick Apply

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community services work from home jobs near wollongong, nsw

Customer Service Representative (Inbound Contact Centre)

My NRMA -
Wollongong NSW

Quick Apply

Job Details

Full-time

Benefits

Annual leave

Qualifications

Customer service
Communication skills

Full Job Description

Company Description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

Start date 24th August 2026 | Full-time Permanent role, Shift work: 5am-midnight Monday to Sunday | Hybrid (Gosford or Sydney Olympic Park and Working from Home)

As an Inbound Customer Service Representative, you’ll be the first point of contact for roadside assistance calls - helping people feel safe, supported, and back on the road quickly. Become the reassuring voice our members rely on. Build meaningful skills, grow your career, and make a real impact every day!

Qualifications

The important details!

Start Date: 24th August 2026
Hours: Full time Permanent position (35 hours per week)
Roster: Full commitment to a 3-week rotational roster between the hours of 5am midday-12am midnight, Monday to Sunday (including public holidays). Please note the rosters and/or hours are not negotiable.
Hybrid working: Working from home with collaboration & engagement days each month within our offices at either Sydney Olympic Park or Gosford. Training will be hybrid for 5 weeks with one day at the Sydney Olympic Park office and the rest from home. Must live within 100km from Sydney Olympic Park or central Gosford to fulfil these regular requirements (no further than Newcastle or Wollongong).
Holiday/Leave Requests: Please note unfortunately we are unlikely able to support any leave requests between mid-November until end of Feb 2027, due to peak period.

What You’ll Do

Customer Empathy: Handle inbound roadside assistance calls calmly, professionally, and accurately.
Clear Communication: Reassure members and provide concise guidance in line with quality standards.
Data Integrity: Maintain accurate records and handle member information confidentially.
Critical Thinking: Assess member needs and coordinate the appropriate service efficiently.
Collaboration: Work with internal teams to deliver timely outcomes.
Systems Proficiency: Navigate multiple systems while following processes and procedures.
Problem Solving: Use sound judgement under pressure to deliver positive member experiences.

What You’ll Bring

Customer Service Experience and Passion: Proven experience working in customer service and a passion to help people. Previous contact centre experience is welcomed but not essential – we will provide you training!
Resilience & Composure: Perform effectively in fast‑paced, high‑volume environments while remaining calm under pressure.
Emotional Resilience: Maintain focus through challenges, quickly recovering with a positive, can‑do attitude.
Adaptability: Embrace change and confidently adopt new systems, processes, and responsibilities.
Empathy & Member Focus: Deliver empathetic, solutions‑driven support so every member feels heard and supported.
Communication & Professionalism: Apply strong listening and communication skills with discretion and professionalism.
Technical Confidence & Accuracy: Navigate multiple systems efficiently with strong attention to detail.
Self‑Motivation: Work independently and proactively within a remote team environment.
Team Connection: Value teamwork and actively build strong relationships both virtually and in person.

Why You’ll Love This Role

Great pay + shift loadings for early, late, weekend and public holiday shifts
5 weeks annual leave + a “Me Day” after your first year of service
Eligibility for KPI bonuses (after passing training and eligible 1st full quarter after passing induction training)
Huge discounts on travel, holidays, groceries, movies, fitness, insurance & more
Career pathways across NRMA - many leaders started here
Hybrid working: Working from home with collaboration & engagement days each month within our offices at either Olympic Park or Gosford

Ready to Keep Australia Moving?

Apply today! You’ll complete a few screening questions and an online assessment as the first step. If your application is shortlisted further to this, you will receive access to a link to a recorded information session and further interview processes.

If you require any adjustments during the recruitment process, please contact our Talent Acquisition Specialist as part of the information session.

All successful applicants will be subject to full ongoing Australian work rights and required to complete satisfactory pre-employment checks.

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Quick Apply

Refine Your Search

community services work from home jobs in wollongong, nsw

Customer Service Representative (Inbound Contact Centre)

Administrative Support Officer

Administration Assistant

Workforce Co-ordinator – SMO Services

Drug and Alcohol Intake Clinician

Brighter Beginnings Preschool Screener - Targeted

Youth Worker - Wollongong (Casual)

Administration Officer (Level 2) – Clerical Casual Pool – Shellharbour Hospital

Community Care / Support Worker professionals

Administration Officer Level 2 - Clerical Casual Pool

Domestic Assistance Worker - Supporting Elderly & Vulnerable Clients At Home

Intern Pharmacist

Ward Clerk - C7 East Rehabilitation

Permanency Support Program - Caseworker

Personal Care Assistant - Unanderra

Field Research Officer - NSW - Wollongong

On-Call Firefighter - MS1 - 474 Unanderra

Servery Staff - Casual

Coordinator Web and Digital Content

Team Leader – Supported Independent Living

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