In-Demand Patient experience consumer engagement Jobs in Victoria

Patient Experience Manager
The Royal Melbourne Hospital —Melbourne VIC
- Full-time
- Management
- Patient care
- Leadership
- Annual leave
Health Literacy Advisor
Monash Health —Clayton VIC
- Part-time
- Communication skills
- Office experience
6d
Personal Assistant
Eastern Health —Box Hill VIC
- Part-time
- Microsoft Excel
- Administrative experience
- Communication skills
- Health insurance
- Employee assistance program
Implementation Specialist
Monash Health —Clayton VIC
- 8 hour shift
- Research
- University
- Communication skills
6d
Biologics Sales Specialist – Dermatology (Launch Role) | Melbourne, VIC
Galderma —Melbourne VIC
- Hospital experience
- Parental leave
7d
Social and Emotional Wellbeing Officer
Royal Children's Hospital —Melbourne Western Suburbs VIC
- $88,514 - $102,539 a year
- Full-time
- Working with children
- Employee assistance program
1d
Title ANUM / Pre Admission Clinic
Grampians Health —Horsham VIC
- $60.93 - $62.99 an hour
- Full-time
- Clinic
- Leadership
- Nursing
13d
Care Reimagined Enablement Lead - Clinical Governance
Mercy Health Australia —Richmond VIC
- $100,000 a year
- Full-time
- Acute care
Senior Community Clinician 26+
Latrobe Regional Health —East Gippsland VIC
- $65,000 - $130,000 a year
- Full-time
- Leadership
- Gym membership
Allied Health Assistant - Community Health
Eastern Health —Healesville VIC
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Health insurance
- Employee assistance program
Aged Care Case Manager & NDIS Support Coordinator - HCP/NDIS
Goulburn Valley Health —Shepparton VIC
- Part-time
- Parental leave
- Employee assistance program
2d
HR Business Partner Consultant
Telus Health —Melbourne VIC
- Full-time
- Data analysis skills
- Presentation skills
- Business Administration
Head of Clinical Digital Change & Learning
Monash Health —Clayton VIC
- Full-time
- Agile
- Leadership
6d
Enrolled Psych Nurse
Eastern Health —Box Hill VIC
- Part-time
- Microsoft Excel
- Patient care
- Health insurance
- Employee assistance program
Registered Nurse - Pool Workforce
Eastern Health —Box Hill VIC
- Part-time
- Microsoft Excel
- Communication skills
- Hospital experience
- Health insurance
- Employee assistance program
12d
Nurse Unit Manager - Mental Health
Northpark Private Hospital —Melbourne VIC
- Organisational skills
- Leadership
- Communication skills
Nurse Bank - Diabetes Educator
Peninsula Health —Mornington VIC
- 10 hour shift
- Leadership
- Communication skills
- Employee assistance program
3d
Social Worker, Grade 4 - Emergency Psychiatric Services
Monash Health —Berwick VIC
- Part-time
- Communication skills
6d
Enrolled Nurse - Subacute
Eastern Health —Wantirna VIC
- Part-time
- Microsoft Excel
- Patient care
- Communication skills
- Health insurance
- Employee assistance program
Art Therapist - Mental Health
Ramsay Health Care —Melbourne VIC
- Part-time
- Clinic
- Presentation skills
- Discharge planning
- Referral program
Quick Apply
3d

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Patient Experience Manager

The Royal Melbourne Hospital -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Annual leave

Qualifications

Management
Patient care
Public health
Working with Children Check
Leadership
Communication skills
Hospital experience

Full Job Description

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Patient Experience Manager
Req ID: 6616
Posting Start Date: 19/06/2026
Advertisement End Date: 17/07/2026
Work Location: The RMH Elizabeth Street

The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Job Description:
Patient Experience Manager

The Royal Melbourne Hospital

Play a key leadership role in advancing patient experience and consumer partnership across a world-class healthcare organisation
Drive impactful change through the strategic use of patient feedback, data insights and quality improvement initiatives
Enjoy outstanding benefits, professional development opportunities and the chance to make a lasting difference in the lives of patients and families

About The Royal Melbourne Hospital (RMH)

The Royal Melbourne Hospital is one of Australia's leading public health services and a key member of Melbourne's renowned Parkville Precinct. RMH provides a comprehensive range of specialist medical, surgical, mental health, rehabilitation, aged care, outpatient and community-based services, delivering high-quality care to patients across Victoria.

The Patient Experience Manager plays a critical role in strengthening RMH's commitment to person-centred care by ensuring the voices of patients, consumers and carers are actively sought, valued and translated into meaningful improvements. Working closely with clinical and operational leaders, the role drives excellence in patient experience through effective feedback management, consumer engagement and service improvement initiatives.

Reporting to the Director, Patient Experience and Community Engagement, this position will contribute to positioning RMH as a leader in patient experience, consumer partnership and healthcare excellence.

About the Role:
Lead the development, implementation and evaluation of patient experience and consumer engagement initiatives across RMH
Provide operational leadership of the Consumer Liaison Team and Patient Experience Program
Ensure patient feedback systems are accessible, responsive and aligned with relevant standards and best practice
Analyse patient experience data and feedback to drive continuous improvement and enhance care outcomes
Collaborate with clinical, operational and quality teams to identify and implement service improvement initiatives
Provide expert advice on patient experience, consumer feedback management and risk escalation

About You:
Tertiary qualifications in a relevant field such as Health, Public Health, Human Factors or a related discipline
Demonstrated leadership experience in patient experience, consumer engagement or healthcare service improvement
Proven ability to lead teams and foster a positive, collaborative and high-performing work environment
Excellent interpersonal, stakeholder engagement and communication skills
Strong knowledge of patient experience frameworks, feedback management, relevant legislation and healthcare standards
Experience using data, insights and quality improvement methodologies to drive meaningful organisational outcomes

Benefits of Working at RMH:
Five weeks annual leave plus monthly ADOs for full-time employees
Access to Fitness Passport and discounted health and wellbeing benefits
Ongoing learning, professional development and career progression opportunities
A values-driven organisation committed to People First, Lead with Kindness and Excellence Together
Opportunity to make a meaningful impact on patient, consumer and carer experiences within one of Australia's leading public health services

Please click here to view the position description!

Interested? Click the Apply button to submit your application.

Recruitment is ongoing, and interviews may commence as applications are received. Early applications are encouraged, as the position may be filled prior to the closing date.

For a confidential discussion about the role, please contact the details listed below.

Name and Contact: Liz Cashill + 61 3 9342 5522

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards .

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.

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Apply Now

Refine Your Search

patient experience consumer engagement jobs in victoria

Patient Experience Manager

Health Literacy Advisor

Personal Assistant

Implementation Specialist

Biologics Sales Specialist – Dermatology (Launch Role) | Melbourne, VIC

Social and Emotional Wellbeing Officer

Title ANUM / Pre Admission Clinic

Care Reimagined Enablement Lead - Clinical Governance

Senior Community Clinician 26+

Allied Health Assistant - Community Health

Aged Care Case Manager & NDIS Support Coordinator - HCP/NDIS

HR Business Partner Consultant

Head of Clinical Digital Change & Learning

Enrolled Psych Nurse

Registered Nurse - Pool Workforce

Nurse Unit Manager - Mental Health

Nurse Bank - Diabetes Educator

Social Worker, Grade 4 - Emergency Psychiatric Services

Enrolled Nurse - Subacute

Art Therapist - Mental Health

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