In-Demand Patient access team leader Jobs in Victoria

Patient Access Team Leader - ISC
OHV —Carlton VIC
- $83,944.93 a year
- Full-time
- Management
- Administrative experience
- Leadership
- Annual leave
- Employee assistance program
Patient Experience Team Lead
Montu —Melbourne VIC
- $90,000 - $100,000 a year
- Full-time
- Remote
- Management
- Research
- Team management
- Health insurance
- Work from home
Quick Apply
Team Leader DIT Operations
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Organisational skills
- Leadership
- Health insurance
- Annual leave
Administration Team Leader
Monash Health —Bentleigh East VIC
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance program
Application Support Team Leader
Victorian Government —Gippsland VIC
- $106,000 - $114,000 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
- Gym membership
6d
Emergency Communications Officer (Burwood East)
Victorian Government —Melbourne Eastern Suburbs VIC
- $57,087 - $66,110 a year
- Full-time
- Free parking
- Paid training
Emergency Communications Officer (Ballarat)
Victorian Government —Ballarat VIC
- $57,086 - $66,110 a year
- Full-time
- Free parking
- Paid training
Clerical Team Leader
Eastern Health —Ringwood East VIC
- Full-time
- Microsoft Excel
- Patient care
- EMR systems
- Health insurance
- Annual leave
2d
Clinical Team Leader - Bed Access Coordinator
The Royal Melbourne Hospital —Footscray VIC
- Full-time
- Nursing
- Master's degree
- Leadership
- Annual leave
- Employee assistance program
6d
Administration Support / Reception
Victorian Government —Bendigo VIC
- $30.80 - $34.01 an hour
- Part-time
8d
Study Coordinator
The Royal Melbourne Hospital —Parkville VIC
- Part-time
- Vital signs
- Research
- Communication skills
Donor Relations Manager
Cabrini Health —Malvern VIC
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
- Commuter assistance
13d
Personal Assistant
Eastern Health —Burwood East VIC
- Part-time
- Microsoft Excel
- Administrative experience
- Organisational skills
- Health insurance
- Employee assistance program
Social Support Coordinator
Eastern Health —Healesville VIC
- Part-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Health insurance
- Work from home
Philanthropy Relationship Coordinator
Eastern Health —Box Hill VIC
- Part-time
- Microsoft Excel
- Business development
- No degree
- Health insurance
- Employee assistance program
Patient Journey Partner - Oncology - VIC/TAS - 12 Months Max Term
Roche —Melbourne VIC
- Bachelor's degree
- Business
Treatment Room Team Leader
For Health Group —Moonee Ponds VIC
- Full-time
- Communication skills
- Health insurance
- Employee assistance program
Customer Service Assistant Team Leader
St Vincent's Health Australia —Kew VIC
- Part-time
- Management
- Customer service
- Microsoft Office
- Employee discount
- Gym membership
Administration Officer
The Royal Melbourne Hospital —Parkville VIC
- Full-time
- Administrative experience
- Communication skills
7d
Trainer Specimen Reception
Monash Health —Clayton VIC
- Full-time
- Microsoft Office
- Presentation skills
- Front desk
- Health insurance

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Patient Access Team Leader - ISC

OHV -
Carlton VIC

Apply Now

Job Details

Permanent | Full-time
$83,944.93 a year

Benefits

Annual leave
Employee assistance program
Transportation links
Salary packaging

Qualifications

Management
Administrative experience
Leadership

Full Job Description

Fulltime, ongoing opportunity for a Patient Access Team Leader to join our team!
$83,944.93 per annum plus 12% super
You will have access to Salary Packaging benefits, 5 weeks annual leave and an accrued day off per month.

About Oral Health Victoria:

At Oral Health Victoria (OHV), we know our team is key to delivering better oral health for Victoria. Our team is open and collaborative with a focus on helping to make a real difference to people’s lives. You’ll thrive with a team around you of like-minded people, whilst you get your teeth stuck into diverse work. Sounds like a place you want to be?

About the role:

We are seeking an experienced Patient Access Team Leader to join our committed and supportive team at the Royal Dental Hospital of Melbourne. The Patient Access Team Leader is responsible for leading and managing the Patient Access team and the departments administration operational performance within the RDHM portfolio.

As a leader you will collaborate with Senior leadership and clinicians at RDHM to deliver high quality, service, and outstanding patient experience to ensure we continue to be a leading oral health teaching institution.

Key responsibilities include:

Operational Support

Lead and manage the patient administration team, including recruitment, rostering and leave management, onboarding, coaching, training, and performance management and development
Manage incidents, patient complaints and/or unacceptable patient behaviours and escalate when required.

Patient Experience

Oversee, monitor, and improve administration function performance to improve the patient experience access.
Oversee waitlist, recall and appointment book management to ensure effective management of patient experience and to support effective chair utlisation.
Lead, initiate and contribute to continuous improvement activities that enable quality and service improvements.
Manage coordination of patients as required and/or directed by Head of Unit and clinical stakeholders

Operational and Financial Performance

Manage team budgets such as salaries and consumables in line with requirements.
Manage financial reconciliation, refunds and coding adjustments for the Child Dental Benefit Scheme (CDBS) and ensure all revenue activities are in line with OHV guidelines, policies and procedures.
Review and Evaluate audit reports and department KPIs including financial, clinical productivity, waitlist, and other relevant reporting to assess achievement of patient outcomes and student learning outcomes.

Stakeholder Management

Act as a key point of contact for clinicians and other stakeholders, including regularly liaising with the clinical leadership team to support enabling improved patient experience.

About you:

5 years’ experience of leading a team in clinical operational setting.
Experience in Titanium is desirable.
Experience in managing customer complaints and resolution
Satisfactory Victorian Working with Children’s Check
Satisfactory Police Check result
Vaccination requirements as required by the Department of Health guidelines, including COVID 19 & flu vaccinations.

Why work at OHV?

It’s the people who make the difference at OHV! Join a friendly and collaborative team in a supportive and dynamic setting.
Salary Packaging: You can use up to $9,010 per year of your pre-tax income for a range of everyday items and expenses and up to a further $2,650 per year on Meal Entertainment. This means you could pay less tax and have more money to spend!
Mental wellbeing: Carlton boasts several green spaces, including the beautiful Carlton Gardens which provides a relaxing break from the office. Perfect for lunchtime strolls to recharge!
Public Transport. Carlton is well-connected by public transport, including trams and buses, making commuting convenient. The proximity to the CBD also means you can easily access various transport options.
Comprehensive support. We have a committed Employee Assistance Program (EAP) through TELUS Health and a vibrant wellbeing hub to promote healthy habits and preventive care.
Proximity to the City Center. Located just north of Melbourne's Central Business District (CBD), Carlton offers easy access to the heart of Melbourne’s economic and cultural activities. This means you can enjoy the benefits of being close to the city without the constant hustle and bustle.
Culinary Scene: Work at Carlton where it is renowned for its decadent food scene and charismatic culture. Whether you’re looking for a quick lunch or a more leisurely meal after work, there are plenty of options nearby.

Interested? Submit your resume and a cover letter outlining your knowledge, skills and experience as it relates to the role.

To submit your application, please click ‘I'm Interested’ and follow the prompts.

Any questions please email [email protected] We will be actively shortlisting during the advertising period, so please send through your application ASAP.

Please note: We reserve the right to withdraw this ad prior to the closing date once suitable candidates have been identified.

Applications close: Friday 1st May

Please note: We reserve the right to withdraw this ad prior to the closing date once a suitable candidate has been identified.

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability.

DHSV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

DHSV is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government. The government requires all healthcare workers (which includes all DHSV employees) to be vaccinated for COVID-19.

Apply Now

Refine Your Search

patient access team leader jobs in victoria

Patient Access Team Leader - ISC

Patient Experience Team Lead

Team Leader DIT Operations

Administration Team Leader

Application Support Team Leader

Emergency Communications Officer (Burwood East)

Emergency Communications Officer (Ballarat)

Clerical Team Leader

Clinical Team Leader - Bed Access Coordinator

Administration Support / Reception

Study Coordinator

Donor Relations Manager

Personal Assistant

Social Support Coordinator

Philanthropy Relationship Coordinator

Patient Journey Partner - Oncology - VIC/TAS - 12 Months Max Term

Treatment Room Team Leader

Customer Service Assistant Team Leader

Administration Officer

Trainer Specimen Reception

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