In-Demand Loan specialist Jobs in Victoria

External Dispute Resolution Specialist
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- AI
- Work from home
Home Loan Specialist
BankVic —Melbourne VIC
- Full-time
- Financial services
- Communication skills
- Parental leave
- Employee assistance program
9d
Account Verification and Fraud Specialist
Up —Melbourne VIC
- $72,000 - $82,000 a year
- Hybrid work
- Financial services
- AI
- Employee assistance program
12d
Contact Centre Specialist
Great Southern Bank —South Yarra VIC
- Part-time
- Sales
- Customer service
- Work from home
AN Order Management Specialist
BSH Home Appliances Group —Clayton VIC
- Full-time
- Hybrid work
- Sales
- Customer service
- Administrative experience
- Employee discount
- Gym membership
Customer Banking Specialist Relief - 191 Swanston Street
Commonwealth Bank —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Financial services
13d
Personal Banking Specialist
BankVic —Melbourne VIC
- Full-time
- Financial services
- Cash handling
- Employee assistance program
Customer Banking Specialist - 191 Swanston Street
Commonwealth Bank —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Financial services
12d
Customer Banking Specialist Relief - Carlton
Commonwealth Bank —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Financial services
7d
Customer Banking Specialist Relief - Bentleigh
Commonwealth Bank —City of Bayside VIC
- Part-time
- Hospitality
- Customer service
- Financial services
8d
Customer Banking Specialist Relief - Keysborough
Commonwealth Bank —Victoria
- Part-time
- Hospitality
- Customer service
- Financial services
5d
Member (Customer) Solutions Manager
Defence Bank —Melbourne VIC
- Full-time
- Analysis skills
- Leadership
Quick Apply
Casual Student Hub Advisor
Melbourne Polytechnic —Victoria
- $44.48 an hour
- Customer service
- Salesforce
- Administrative experience
2d
Commercial Home & Investment Lending Executive - Melbourne, VIC
ANZ Banking Group —Melbourne VIC
- Full-time
- Management
- Sales
- Customer service
12d
Paid Social Specialist
King Kong —South Yarra VIC
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Communication skills
- Marketing
- Work from home
Quick Apply
Territory Manager - Orthopaedics
Zimmer Biomet —Melbourne VIC
- Full-time
- Sales
- Marketing
- Business
- Wellness program
Customer Banking Specialist - Swan Hill (15hr/wk)
Commonwealth Bank —Swan Hill VIC
- Part-time
12d
Digital Marketing Specialist
King Kong —South Yarra VIC
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Marketing
- Time management
- Work from home
Quick Apply
Customer Banking Specialist - Prahran
Commonwealth Bank —Chapel Street VIC
- Part-time
- Hospitality
- Customer service
- Financial services
12d
CCC Platform and System Specialist
Great Southern Bank —Melbourne VIC
- Microsoft Excel
- Analysis skills
- SharePoint
- Work from home

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External Dispute Resolution Specialist

Latitude Financial Services -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Work from home

Qualifications

Analysis skills
Financial services
AI
Communication skills

Full Job Description

Reporting to the External Dispute Resolution Leader, the External Dispute Resolution Specialist is responsible for the end-to-end management and resolution of complex customer complaints, including matters referred to the Australian Financial Complaints Authority (AFCA).

The role is focused on delivering fair, timely and high-quality customer outcomes while identifying opportunities to strengthen products, processes and customer experience through complaint insights.

Key Responsibilities

Manage the end-to-end resolution of external dispute resolution complaints, ensuring quality, consistency and compliance with regulatory obligations and internal service standards.
Investigate complaints thoroughly, identify root causes and determine appropriate resolutions using sound judgement, relevant legislation, regulatory guidance, internal policies and AFCA approaches.
Identify and escalate potential systemic issues, regulatory risks and opportunities for continuous improvement across products, processes and customer experiences.
Prepare high-quality submissions, correspondence, settlement agreements and responses for customers, their representatives and AFCA.
Build and maintain effective working relationships with key stakeholders across Customer, Product, Risk, Operations, Insurance and Legal to achieve positive customer and business outcomes.
Communicate complex information clearly and confidently, both verbally and in writing, translating technical and financial concepts into plain English.
Deliver customer-centric outcomes by balancing empathy, commercial judgement and regulatory requirements.
Maintain accurate and complete complaint records within complaint management systems and ensure all regulatory timeframes are met.
Contribute to continuous improvement by sharing complaint insights, supporting root cause analysis and recommending enhancements to products, processes and controls.

Qualifications & Experience

Demonstrated knowledge of ASIC Regulatory Guide 271 (RG271), AFCA Rules and Operational Guidelines, responsible lending obligations, privacy requirements and relevant industry codes of practice.
Excellent written and verbal communication skills, including the ability to prepare high-quality correspondence and regulatory submissions.
Minimum two years' experience within banking, financial services or insurance.
You are familiar with AI tools - comfortable using tools to accelerate insights, automate routine work, prepare reporting, and tailor content quickly and effectively.
Strong analytical and problem-solving skills, with the ability to investigate complex matters and make balanced, evidence-based decisions.
Proven ability to manage competing priorities, work autonomously and meet regulatory and business deadlines.
A strong customer focus, with the ability to balance customer advocacy, regulatory obligations and commercial outcomes.

Desirable

Experience managing complaints within an Internal Dispute Resolution (IDR) or External Dispute Resolution (EDR) environment.
Experience preparing submissions or responding to complaints lodged with AFCA.
Experience identifying root causes and contributing to continuous improvement initiatives.

Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you!

Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

At Latitude, we make it possible – for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That’s why we offer benefits that make a real difference in your life.

We make it possible…

to spend more time with your loved ones – with an extra week of paid leave each year through our Take 5 initiative.
to balance work and life – with a hybrid working model, giving you the flexibility to work from home while connecting in the office
to put your wellbeing first – with Sonder, a 24/7 support app for mental and physical wellness.
to access great financial benefits – with discounts on Latitude products and services.

We're Latitude, partners in money Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans are what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Take ownership, Win together, Pursue excellence, and Create tomorrow

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

Apply Now

Refine Your Search

loan specialist jobs in victoria

External Dispute Resolution Specialist

Home Loan Specialist

Account Verification and Fraud Specialist

Contact Centre Specialist

AN Order Management Specialist

Customer Banking Specialist Relief - 191 Swanston Street

Personal Banking Specialist

Customer Banking Specialist - 191 Swanston Street

Customer Banking Specialist Relief - Carlton

Customer Banking Specialist Relief - Bentleigh

Customer Banking Specialist Relief - Keysborough

Member (Customer) Solutions Manager

Casual Student Hub Advisor

Commercial Home & Investment Lending Executive - Melbourne, VIC

Paid Social Specialist

Territory Manager - Orthopaedics

Customer Banking Specialist - Swan Hill (15hr/wk)

Digital Marketing Specialist

Customer Banking Specialist - Prahran

CCC Platform and System Specialist

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