In-Demand Customer experience manager Jobs in Victoria

Customer Success Associate
Siemens —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
Senior Manager - Customer Operations & Experience - Hybrid
Wesfarmers —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Parental leave
12d
Customer Excellence Manager
Kraft Heinz Company —Victoria
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
- Annual leave
- Parental leave
12d
Senior Customer Success Program Manager
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Customer Operations Manager, Seeds, Australia
NuFarm —Victoria
- Customer service
- Salesforce
- Leadership
9d
Customer Experience Manager
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
9d
Customer Experience Manager Bourke Street Reopening
Zara —Melbourne VIC
- Part-time
- Leadership
- Employee assistance program
- Employee discount
Manager, Operations
Victorian Government —Melbourne VIC
- $131,154 - $155,000 a year
- Part-time
- Hybrid work
- Leadership
- Commuter assistance
- Work from home
4d
Program Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Customer Success Representative
Siemens —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
7d
Customer Success Manager (Enterprise)
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Hospital experience
- Work from home
- Parental leave
Customer Success Manager
Thomson Reuters —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Office
- Tuition reimbursement
- Work from home
Customer Success Manager
Cloud Factory —Melbourne VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Success Manager
Deposit Power —Melbourne VIC
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
Customer Success Manager, Small Business | ANZ
HubSpot —Melbourne VIC
- Hybrid work
- AI
- Health insurance
- Work from home
Quick Apply
Project Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Agile
6d
Customer Service Executive, ANZ
Ranpak —Melbourne VIC
- Remote
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Work from home
Senior Customer Success Manager | Corporate ANZ
HubSpot —Melbourne VIC
- Remote
- AI
- Work from home
Quick Apply
Operational Support Administrator
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Case management
4h
Manager, Service Insights & Workforce Optimisation
UniSuper —Melbourne VIC
- Full-time
- Leadership
- Office experience
- Analytics
1d

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Customer Success Associate

Siemens -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Qualifications

CRM software
Power BI
Management
Salesforce
Bachelor's degree
SaaS
Communication skills

Full Job Description

Who we are

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

About the Role

The APAC Customer Success team is responsible for helping our 140+ customers realize value from their Asset Management software solutions and services. We work closely with customers to drive product adoption, support their business goals, and deliver exceptional experiences throughout their customer journey.

As a Customer Success Associate (CSA), you will work closely with experienced Customer Success Managers and cross-functional teams to help customers achieve their desired outcomes. You will build relationships with customers, support product adoption initiatives, assist with customer reviews, and help identify opportunities to improve customer engagement and satisfaction.

This is an excellent opportunity for someone early in their Customer Success career who is passionate about technology, enjoys building relationships, and wants to develop their customer success and commercial skills in a fast-paced SaaS environment.

What you will be doing

Develop strong relationships with customer stakeholders and become a trusted point of contact for day-to-day customer engagement.
Support customers in maximizing the value of their Asset Management Software solutions through proactive engagement and adopt best practices.
Assist in developing and maintaining Success Plans aligned to customer goals and desired business outcomes.
Conduct regular customer check-ins, health reviews, and business reviews, with support and guidance from senior team members.
Monitor customer health, product usage, and engagement data to identify opportunities to improve adoption and satisfaction.
Capture and maintain customer goals, risks, feedback, and success metrics within Customer Success systems and processes.
Collaborate with Sales, Services, Product, Support, and Marketing teams to help deliver positive customer outcomes.
Escalate customer risks and issues appropriately while helping coordinate timely resolutions.
Identify potential growth opportunities within customer accounts and share insights with Customer Success Managers and Sales teams.
Champion the voice of the customer by sharing feedback and contributing ideas to enhance the customer experience.

What you need

Bachelor's degree or equivalent professional experience.
A willingness to learn, grow, and develop a career in Customer Success within a global technology organisation.
1–3 years' experience in Customer Success, Account Management, Customer Support, Consulting, Project Coordination, or another customer-facing role.
Strong communication and relationship-building skills, with the ability to engage professionally with customers and colleagues.
A customer-first mindset and genuine passion for helping customers succeed.
Strong organisational and time-management skills, with the ability to manage multiple priorities.
Curiosity and willingness to learn new technologies, products, and business processes.
An analytical mindset and the ability to use data to support decision-making and customer outcomes.
Experience with CRM, Customer Success, or business productivity tools such as Salesforce, ChurnZero, Microsoft 365, Power BI, or similar platforms is desirable.
A proactive, team-first attitude and willingness to take on a variety of responsibilities as part of a growing regional team.
Experience working with Government, Public Sector, Education, Healthcare, Infrastructure, or other asset-intensive organisations is advantageous. Exposure to Manufacturing environments would be beneficial as we continue to expand our presence in this sector.

What makes you stand out

Previous experience in a SaaS or technology-focused environment.
Experience supporting Government, Public Sector, Education, Healthcare, Infrastructure, Asset Management, or other asset-intensive organisations.
Exposure to Manufacturing or industrial organisations would be advantageous.
Experience using Salesforce, ChurnZero, Microsoft Power BI, or similar platforms.
Strong presentation and communication skills.
Demonstrated ability to build relationships and influence outcomes across multiple stakeholders.
A growth mindset, positive attitude, and willingness to take on new challenges.
Customer Success certifications or training are advantageous but not required.
Passion for technology, sustainability, infrastructure, and helping customers achieve meaningful outcomes.

The Siemens culture

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Together we are Siemens

#Brightly

Apply Now

Refine Your Search

customer experience manager jobs in victoria

Customer Success Associate

Senior Manager - Customer Operations & Experience - Hybrid

Customer Excellence Manager

Senior Customer Success Program Manager

Customer Operations Manager, Seeds, Australia

Customer Experience Manager

Customer Experience Manager Bourke Street Reopening

Manager, Operations

Program Manager

Customer Success Representative

Customer Success Manager (Enterprise)

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager, Small Business | ANZ

Project Manager

Customer Service Executive, ANZ

Senior Customer Success Manager | Corporate ANZ

Operational Support Administrator

Manager, Service Insights & Workforce Optimisation

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