About the role
This role combines front-of-house reception and administrative support, providing day-to-day support to our Brisbane team while creating a welcoming and professional experience for visitors and external stakeholders.
As our Office Coordinator, you’ll play an important role in keeping the office organised and running smoothly, with responsibilities across reception, office operations, facilities and employee experience.
This is an office-based, front-facing role, working from the reception desk each day and acting as a key point of contact for our people and visitors.
Why CTM?
As a global organisation, CTM offers a range of employee benefits that including:
- Travel discounts
- Perkbox - Retail, lifestyle, entertainment, health & wellbeing discounts
- Learning & development - Access to online learning platforms, including LinkedIn Learning
- Annual Volunteer Day
- Chillout Days - Flexible leave days
- Flexible hybrid working
- Purchase up to 2 weeks of additional annual leave
- Paid parental leave
- Sonder - 24/7 wellbeing and Employee Assistance Program (EAP)
CTM offer a strong, established and sustainable work environment which will support your career development and wellbeing.
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award winning company that values its people, community, and technological innovation.
About You
- Professionally presented, with a polished and approachable manner suited to a front-facing role
- Positive and service-focused, with a genuine commitment to creating a welcoming office experience
- Excellent organisational, communication and problem-solving skills
- Confident using Microsoft Office and other office systems
- 1-2 years’ administration experience in a similar role, ideally including reception or front-of-house responsibilities
- Qualifications or studies in Office Administration would be viewed favourably
Key Responsibilities
- Answer incoming phone calls and direct enquiries to the appropriate team members.
- Welcome visitors and new employees, ensuring a professional and positive front-of-house experience.
- Register visitors and manage temporary access passes while maintaining security protocols.
- Oversee office amenities and facilities, including kitchens, meeting rooms, reception areas, onsite parking, access cards, stationery supplies, couriers, and mail services.
- Coordinate boardroom and meeting room setup to support business activities.
- Respond to emails and general enquiries from clients, employees, and external stakeholders.
- Liaise with external suppliers and contractors to coordinate office maintenance and support services.
- Monitor and maintain high cleaning and presentation standards throughout the workplace.
- Manage storage room facilities and ensure supplies are organised and accessible.
- Communicate office updates, activities, and important information to both onsite and remote employees.
- Organise and support staff engagement initiatives, social events, and local social club activities.
About CTM
CTM is a global award winning provider of innovative and cost effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client facing technology solutions with offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees.
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.
