In-Demand Key account Jobs in Tasmania

Customer Support Advisor
TPG Telecom —Hobart TAS
- Full-time
- Hybrid work
- Negotiation
Technical & Product Performance Support Officer
Nutreco —Cambridge TAS
- Full-time
- Research
- Office
- Analysis skills
Accountant
Iron Creek Bay Estate —Sorell TAS
- $60,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- In-person
- Employee discount
- Free food
Quick Apply
6d
Account Executive
Marsh —Launceston TAS
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Communication skills
Account Executive
ASI Solutions —Hobart TAS
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Parental leave
Quick Apply
Telesales Customer Service Representative
PFD Food Services —Hobart TAS
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Health insurance
- Gym membership
Assistant Accountant
Tasmanian Walking Company —Launceston TAS
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Accounting
- Work from home
Quick Apply
Senior Business Development Manager
ITECHNOLOGY AUSTRALIA —Tasmania
- $80,000 - $120,000 a year
- Full-time
- Azure
- Business development
- In-person
Quick Apply
3h
Chief Financial Officer
Onetrak —Hobart TAS
- $200,000 a year
- Microsoft Excel
- Management
- Customer service
ACCOUNT MANAGER - TAS
Winc —Moonah TAS
- Management
- Sales
- Customer service
- Parental leave
- Employee assistance program
7d
CUSTOMER EXPERIENCE EXECUTIVE
HDFC Bank —Ranga TAS
- Sales
Technical Support Engineer / Linux Systems Administrator (L2/L3)
TechBiz Global GmbH —Tasmania
- Full-time
- Remote
- English
- Administrative experience
- Bachelor's degree
Quick Apply
13d
Site Administrator
Vestas —Smithton TAS
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee assistance program
Account Manager - Workers' Compensation
WTW —Hobart TAS
- Full-time
- Hybrid work
- Management
- Business development
- Communication skills
1d
Financial Controller
KG Talent —Burnie TAS
- Full-time
- Microsoft Excel
- Budgeting
- Manufacturing
Quick Apply
Sales Representative - Tasmania
Schneider Electric —Hobart TAS
- Full-time
- Sales
- Business development
- Electrical experience
- Opportunities for advancement
Centre Administrator
Green Leaves Early Learning Centres —Devonport TAS
- Part-time
- Customer service
- Salesforce
- Administrative experience
- Employee discount
Quick Apply
6d
Customer Service Representative
PFD Food Services —Launceston TAS
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Gym membership
Finance Manager
Procreate —Hobart TAS
- Full-time
- Microsoft Excel
- Organisational skills
- Leadership
Field Service Engineer
Super Micro Computer —Hobart TAS
- Weekend availability
2d

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Customer Support Advisor

TPG Telecom -
Hobart TAS

Apply Now

Job Details

Full-time

Qualifications

Negotiation

Full Job Description

Your opportunity:

In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents).
A key part of this role is to liaise with other departments and business stakeholders, focuses on identifying and supporting customers experiencing vulnerability, including but not limited to those affected by domestic and family violence, disability, age-related needs, mental health concerns, or financial hardship and providing on-the-spot solutions.

Knowledge and Experience:

Exercise independent judgement and provide effective communication in accordance with company policy and procedures with the aim of providing mutually satisfactory final resolutions to escalated customer queries.
Provide quality and accurate information when handling customer enquiries including concise notes of customer contact.
Take ownership and keep the customer informed of the progress of resolution efforts within the required time frames and ensure follow up if the resolution extends beyond.
Use appropriate systems and support tools in providing consistent customer solutions and experience.
Identify customer needs and promote relevant products and services to suit those needs.
Effectively liaise with other areas of the business and key stakeholders.
Escalate trending complaints.
Help vulnerable customers select suitable products and services, recommend devices or plans based on accessibility or safety needs, and set up essential features such as account PINs, emergency contacts, or data restrictions
Be the expert in accessibility features across a range of devices (e.g. screen readers, hearing aid pairing, text and display adjustments)
Act as a point of support for the Resolutions Team and Frontline agents coaching through sensitive customer situations and appropriate escalation pathways, and fostering a culture of inclusive, trauma-informed practice sharing expertise in recognising signs of vulnerability

What's in it for you?

Flexible hybrid way of working (from home and office)
‘Stay Connected Mobile’ – Access to a free mobile plan
‘Stay Connected NBN’ – Access to a free, high speed NBN plan (up to 500 Mbps)
‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
Access to TPG Learning Hub platform and internal development opportunities
Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us!
TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid #IND2

Apply Now

Refine Your Search

key account jobs in tasmania

Customer Support Advisor

Technical & Product Performance Support Officer

Accountant

Account Executive

Account Executive

Telesales Customer Service Representative

Assistant Accountant

Senior Business Development Manager

Chief Financial Officer

ACCOUNT MANAGER - TAS

CUSTOMER EXPERIENCE EXECUTIVE

Technical Support Engineer / Linux Systems Administrator (L2/L3)

Site Administrator

Account Manager - Workers' Compensation

Financial Controller

Sales Representative - Tasmania

Centre Administrator

Customer Service Representative

Finance Manager

Field Service Engineer

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