Facilities AdministratorCBM Facilities Group View all jobsTamworth, Tamworth & North West NSWClient & Sales Administration (Administration & Office Support)Full time$65,000 – $70,000 per yearPosted 26d ago
Be the Connection That Keeps Everything Moving
At CBM Facilities Group, we're more than a facilities management company. We're the central hub connecting organisations with our trusted Trade Partner Network to deliver safe, reliable and high quality maintenance services across Australia, New Zealand and Hawaii.
Every day, businesses rely on us to solve problems, respond quickly and keep their operations running smoothly.
That's where you come in.
As a Service Coordinator, you'll be the vital link between our clients, Trade Partners and internal team. You'll coordinate maintenance services from start to finish, build trusted relationships, solve problems and ensure every job is delivered safely, efficiently and with exceptional service.
If you enjoy working in a fast paced environment where every day is different, love building relationships and take pride in getting things done, we'd love to hear from you.
Why Join CBM?
At CBM, you'll be part of a supportive team that's redefining service delivery through great people and smart technology.
Here's what you can expect:
- A collaborative team that genuinely supports each other
- Modern systems that help you work smarter, not harder
- Variety and responsibility. No two days are the same.
- The opportunity to build lasting relationships with clients and Trade Partners
- Ongoing learning and career development as our business continues to grow across Australia, New Zealand and Hawaii
- A role where your work genuinely makes a difference every day
About the Role
As our Service Coordinator, you'll connect organisations with our trusted Trade Partner Network, coordinating every stage of the maintenance journey.
Your responsibilities will include:
- Coordinating maintenance requests from enquiry through to completion
- Scheduling and allocating the right Trade Partner for every job
- Managing client enquiries via phone, email and customer portals
- Providing proactive communication and regular progress updates
- Building trusted relationships with clients, Trade Partners and the CBM team
- Coordinating quotes, variations and approvals
- Monitoring job progress to ensure response times and service standards are achieved
- Reviewing contractor licences, insurances and safety documentation before work commences
- Maintaining accurate job records using our technology platforms
- Identifying issues early, resolving challenges and escalating where required
About You
You'll thrive in this role if you enjoy working with people, solving problems and keeping multiple priorities moving.
You'll also bring:
- Experience in service coordination, customer service, scheduling, administration, property management, facilities management or operations
- Excellent communication and relationship building skills
- Strong organisational skills and attention to detail
- The ability to manage competing priorities in a fast paced environment
- A proactive, solutions focused approach
- Confidence using technology and learning new systems
- A genuine commitment to delivering outstanding customer service
Experience in facilities maintenance isn't essential. If you've built your career coordinating people, managing competing priorities and delivering exceptional service, we'd love to hear from you.
Life at CBM
At CBM, our values aren't just words on a wall. They're how we work every day.
We believe in supporting each other, communicating openly, moving with purpose, delivering quality work and always putting safety first.
We're building something special, and we're looking for people who want to grow with us.
Ready to Join CBM?
If you're looking for more than just another job and want to be part of a growing company where your contribution is valued, we'd love to hear from you.
Apply today with your resume and a cover letter telling us why you'd be a great addition to the CBM team.
Pay: $65,000.00 – $70,000.00 per year
Work Location: In person
