In-Demand Desk agent Jobs in Sydney Olympic Park Nsw

Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT Ltd —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT DATA —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Sales Agent
Greenstone Financial Services —Blacktown NSW
- $65,000 a year
- Full-time
- Hybrid work
- Sales
- In-person
- Travel reimbursement
- Free food
Quick Apply
Guest Services Opportunities - Front Desk & Bell Team
Hyatt Regency Sydney —Sydney NSW
- Part-time
- Customer service
- Communication skills
- Office experience
Guest Service Agent
Accor Apartments & Realty —Chatswood NSW
- Weekend availability
- Hospitality
- Culinary experience
- Front desk
Guest Service Agent (GSA)
APX Hotels Apartments —Rosehill NSW
Student Ambassador
UTS College —Sydney NSW
- $37.50 an hour
- Weekend availability
- Communication skills
- Time management
12d
Guest Experience Agent
Four Seasons —Sydney NSW
- Weekend availability
- Hospitality
- Guest services
- Communication skills
Guest Service Agent
M GALLERY —Manly NSW
- Part-time
- Hospitality
- Customer service
- Communication skills
Quick Apply
Systems Administrator
Reapit ANZ —Sydney NSW
- Communication skills
Quick Apply
6d
Business Development Representative
Intercom —Sydney NSW
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
- Work from home
Account Executive, Small Business
Intercom —Sydney NSW
- Hybrid work
- Sales
- Business
- Work from home
Account Executive, Mid Market
Intercom —Sydney NSW
- Hybrid work
- Sales
- Communication skills
- Health insurance
- Annual leave
Technical Support Engineer
Intercom —Sydney NSW
- Full-time
- Hybrid work
- APIs
- Communication skills
- Office experience
- Work from home
Commercial Account Executive – Health & Life Sciences (HLS)
Salesforce —Sydney NSW
- Full-time
- CRM software
- Sales
- Salesforce
Account Manager, Enterprise
Braze —Sydney NSW
- Hybrid work
- Sales
- AI
- Negotiation
- Dental insurance
- Annual leave
Quick Apply
10d
Head of GTM Operations
Heidi —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Work from home
- Parental leave
Forward Deployed Engineer (AI Solutions) - APAC Market
Aircall —Sydney NSW
- Full-time
- Salesforce
- APIs
- AI
3d
Manager, Solutions Engineering
Intercom —Sydney NSW
- Hybrid work
- Sales
- AI
- Communication skills
- Work from home
2d
Senior Digital Engineer
Morse Micro —Sydney NSW
- Full-time
- Doctoral degree
- Engineering
- Master's degree
- Work from home
Quick Apply

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Service Desk Analyst (Maternity Replacement) : 12 month Contract

NTT Ltd -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Call center experience
LAN
Education
ITIL
WAN
Diploma
Communication skills
Information Technology

Full Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Managed Services Service Desk Agent is a senior service desk resource and the first point of contact for clients and vendors.

This role is responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service requests.

The Managed Services Service Desk Agent applies standard operating procedures, in line with expectations of the role.

Key responsibilities:

Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes.
Uses Managed Services product and process knowledge along with discretion to respond to tickets.
Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
Flags the need for such content, when relevant articles are not available
Provides timely updates to clients, when requested, on any pending requests or tickets.
Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client.
Produces breach and aging reports for tickets opened by the service desk.
Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement.
Uses sound judgment to escalate an issue to a higher level.
Ensures that a professional level of service quality is maintained and that clients are satisfied.

To thrive in this role, you need to have:

Ambitious self-starter who is passionate about IT.
Solid expertise at using sound judgment to escalate an issue to a higher level.
Methodical in approach to ticket resolution.
Demonstrates an ability to interact with a variety of stakeholders.
Demonstrates required integrity to ensure excellent client service and retention.
Team player with excellent attention to detail and client focused.
Effective verbal and written communication skills.
Ability to work in 24X7 shift structure, based on a defined roster.
Familiar with ITIL concepts.
Sufficient knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration is an asset.

Academic qualifications and certifications:

Advanced general qualification in Technology (Technical Diploma) or equivalent qualification.
India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent.
ITIL v4 foundation certification and knowledge is preferable.

Required experience:

Demonstrable related work experience in the Technology Industry and Call Center environment is preferred.

Workplace type: Hybrid Working

About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in RD.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

Refine Your Search

desk agent jobs in sydney olympic park nsw

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Sales Agent

Guest Services Opportunities - Front Desk & Bell Team

Guest Service Agent

Guest Service Agent (GSA)

Student Ambassador

Guest Experience Agent

Guest Service Agent

Systems Administrator

Business Development Representative

Account Executive, Small Business

Account Executive, Mid Market

Technical Support Engineer

Commercial Account Executive – Health & Life Sciences (HLS)

Account Manager, Enterprise

Head of GTM Operations

Forward Deployed Engineer (AI Solutions) - APAC Market

Manager, Solutions Engineering

Senior Digital Engineer

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