In-Demand Implementation lead Jobs in Sydney Nsw

Implementation Lead - Complaints Technology Solution
University of Sydney —Camperdown NSW
- $162,528 a year
- Full-time
- University
- Case management
8d
AI Governance Lead
Intelligen Group —Sydney NSW
- $170,000 - $185,000 a year
- Full-time
- Hybrid work
- Financial services
- AI
- Analytics
- Work from home
- Free food
Quick Apply
Implementation Manager (Sydney)
Rippling —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
AML/CTF Reform Implementation Lead
HUB24 —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Parental leave
Global Implementation Lead
Gridsight —Sydney NSW
- $2,500 a month
- Full-time
- Hybrid work
- AI
Quick Apply
7d
Contact Center Transformation Lead
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Azure
- Management
Quick Apply
CAPE Operations Lead
University of Sydney —Camperdown NSW
- Full-time
- Research
- University
1d
Enterprise Compliance Lead - Privacy
icare —Sydney NSW
- From $154,231 a year
- Full-time
- Hybrid work
- Writing skills
- Employee assistance program
- Gym membership
1d
Tech Lead - Hybrid
Sitemate —Sydney NSW
- $160,000 - $200,000 a year
- Full-time
- Hybrid work
- Writing skills
- AWS
- AI
- Annual leave
- Work from home
10d
People Operations Manager
ClickView —Sydney NSW
- Contract
- Hybrid work
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
8d
Application Analyst and Solution Administrator - Single Digital Patient Record
NSW Health —Chatswood NSW
- $137,525 - $156,231 a year
- Weekend availability
- Databases
- Administrative experience
- AI
- Annual leave
17h
Enterprise Compliance Lead - Privacy
iCare External —Sydney NSW
- From $154,231 a year
- Full-time
- Hybrid work
- Writing skills
- Employee assistance program
- Gym membership
2d
SaaS Implementation Project Manager - Remote - Expression of Interest
Employment Hero —Sydney NSW
- Full-time
- Remote
- Management
- AI
- Communication skills
- Parental leave
Quick Apply
Lead Business Analyst
Volkswagen Financial Services Australia —Chullora NSW
- Microsoft Excel
- Microsoft Office
- Education
Head of Implementation
Heidi —Sydney NSW
- Full-time
- Hybrid work
- AI
- Work from home
- Parental leave
Lead HR Business Partner District Diretorates
NSW Health —Kogarah NSW
- $137,525 - $156,231 a year
- Full-time
- Human resources
- Annual leave
- Employee assistance program
17h
Lead Business Analyst | Process Redesign
PWC Australia —Sydney NSW
- Contract
- Parental leave
Commercial Transformation Lead
Centorrino Technologies —Sydney NSW
- $150,000 - $180,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick Apply
Director, Practice Optimisation Lead
Morningstar —Sydney NSW
- Full-time
- Hybrid work
- Research
- Leadership
- Communication skills
9d
E2E Operational Resilience Lead
Optus —Sydney NSW
- Parental leave
- Employee discount
1d

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Implementation Lead - Complaints Technology Solution

University of Sydney -
Camperdown NSW

Apply Now

Job Details

Full-time
$162,528 a year
8 days ago

Qualifications

Case management

Full Job Description

2 x Full time, fixed term opportunities until 31 December 2027
Help Shape the Future of Complaints Management at the University
HE0 10: $162,528 plus 17% Superannuation

About the opportunity

The Implementation Lead - Complaints Technology Solution plays a pivotal role in the delivery of the University's new enterprise complaints management platform. Acting as a key link between project teams, business stakeholders and technical specialists, you will help translate strategic objectives into practical processes, workflows and operational outcomes.

While the role sits within a major transformation program, it is distinct from a traditional Project Manager or Change Manager position. Instead, you'll work across multiple project and operational workstreams, connecting stakeholders, subject matter experts and technical teams to help translate strategic objectives into practical processes, documentation, governance and implementation outcomes.

Working closely with vendors, Digital Sydney, ICT teams and business stakeholders, you'll coordinate implementation activities across multiple workstreams, support stakeholder engagement, facilitate process design, validate data and documentation, and help prepare the University for successful adoption of the new solution.

Key responsibilities

Coordinate implementation activities across business, technology and operational workstreams to support the successful delivery of the enterprise complaints management solution.
Partner with stakeholders and subject matter experts to design, document and improve complaint management processes and workflows.
Act as a key point of contact between project teams, ICT, vendors and business units, facilitating collaboration and issue resolution.
Support governance, compliance, documentation, reporting, data validation and risk management activities throughout implementation.
Develop and manage workstream-level implementation plans, priorities and deliverables, ensuring alignment with broader project objectives.
Contribute to change readiness activities, including stakeholder engagement, testing, training support and adoption planning.

About you

We're seeking adaptable and collaborative professionals who enjoy bringing people, processes and technology together to deliver outcomes. You'll be comfortable navigating ambiguity, building relationships across diverse stakeholder groups and working in environments undergoing significant change.

Experience working within complaints management, case management, student conduct, workplace relations, investigations, research integrity, regulatory compliance or similar operational environments.
Demonstrated ability to coordinate complex initiatives across multiple stakeholder groups in a large or highly regulated organisation.
Experience in higher education, student services, workplace relations, research integrity, misconduct, internal audit or similar governance-focused environments will be highly regarded.
Strong process analysis and process design capability, with experience documenting workflows and identifying improvement opportunities.
Excellent stakeholder engagement skills, with the ability to build trusted relationships and influence outcomes without direct authority.
An agile and solutions-focused mindset, with the ability to adapt to changing priorities and operate effectively in ambiguous environments.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion , evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTQIA+ . We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion .

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Kristy Fairweather, Recruitment Operations, by email to [email protected]

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Sunday 13 September 2026 11:59 PM

Apply Now

Refine Your Search

implementation lead jobs in sydney nsw

Implementation Lead - Complaints Technology Solution

AI Governance Lead

Implementation Manager (Sydney)

AML/CTF Reform Implementation Lead

Global Implementation Lead

Contact Center Transformation Lead

CAPE Operations Lead

Enterprise Compliance Lead - Privacy

Tech Lead - Hybrid

People Operations Manager

Application Analyst and Solution Administrator - Single Digital Patient Record

Enterprise Compliance Lead - Privacy

SaaS Implementation Project Manager - Remote - Expression of Interest

Lead Business Analyst

Head of Implementation

Lead HR Business Partner District Diretorates

Lead Business Analyst | Process Redesign

Commercial Transformation Lead

Director, Practice Optimisation Lead

E2E Operational Resilience Lead

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