In-Demand Customer experience cx Jobs in Sydney Nsw

Product/Program Manager - Returns Customer Experience CX
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- SQL
- Analysis skills
- Product management
- Commuter assistance
- Health insurance
8d
Customer Experience Specialist
MealSuite —Sydney NSW
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- AI
- Disability insurance
- Health insurance
Quick Apply
Sr. Product Manager, AU CX Improvements, Amazon Customer Service, AU Customer Experience Improvement
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Customer service
- Business development
- Bachelor's degree
- Commuter assistance
- Health insurance
10d
Customer Experience Manager
Accor Apartments & Realty —Sydney NSW
- Full-time
- Hospitality
- Administrative experience
- Leadership
Sr. Manager, Customer Success & CX, APAC
Dialpad —Sydney NSW
- CRM software
- Management
- Computer Science
Quick Apply
AWS Consultant - AWS Connect - CX
Concentrix —Sydney NSW
- Full-time
- DevOps
- SQL
- AWS
Customer Success Associate
RESONATE SOLUTIONS PTY LIMITED —North Sydney NSW
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick Apply
12d
Account Executive (SaaS Customer Experience) - AU
RESONATE SOLUTIONS PTY LIMITED —North Sydney NSW
- Full-time
- Sales
- Leadership
- Communication skills
Quick Apply
Customer Experience & Community Coordinator
BOODY AUSTRALIA PTY LIMITED —Surry Hills NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick Apply
Senior Account Executive (SaaS Customer Experience) - AU
RESONATE SOLUTIONS PTY LIMITED —North Sydney NSW
- Full-time
- Sales
- Leadership
Quick Apply
Concierge Executive
Accor Apartments & Realty —Sydney NSW
- Hospitality
- Customer service
- Communication skills
Operations Strategy Lead, Global
Koala —Sydney NSW
- Hybrid work
- AI
- Annual leave
- Parental leave
Expression of Interest: Product Managers / Customer Journey Experts | ING Australia
ING —Sydney NSW
- Contract
- Management
- Product management
- Financial services
Solution Sales Executive - CCaaS & Agentic AI
Sprinklr —Sydney NSW
- Full-time
- Management
- Sales
- AI
- Health insurance
- Annual leave
Senior Director, CX Advisory – APAC
Genesys —Sydney NSW
- Full-time
- Hybrid work
- Management
- Public speaking
- Master's degree
CX Program Lead
NEXTDC —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
Quick Apply
APJ Partner Category Lead - Customer Experience , APJ Partner Category
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- CRM software
- Business development
- AI
10d
Category Manager - Private Brands (Hardlines)
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- Research
- Commuter assistance
- Health insurance
8d
Implementation Manager (Sydney)
Rippling —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
14d
Account Executive (SaaS Customer Experience)
RESONATE SOLUTIONS PTY LIMITED —North Sydney NSW
- Full-time
- Sales
- Leadership
- Communication skills
Quick Apply
1d

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Product/Program Manager - Returns Customer Experience CX

Amazon Commercial Services Pty Ltd -
Sydney NSW

Apply Now

Job Details

Full-time
8 days ago

Benefits

Commuter assistance
Health insurance
Life insurance

Qualifications

SQL
Analysis skills
Product management
AI
Leadership

Full Job Description

DESCRIPTION

We are looking for an analytical, customer-obsessed and innovative Strategy & Product Manager to join the Returns Customer Experience (CX) team at Amazon Australia. You will have a passion for improving the customer experience and solving complex problems. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead complex cross-functional initiatives and influence diverse peers and leaders all while rolling up your sleeves and diving deep into the details.

You will be responsible for defining and delivering strategic initiatives that optimize how we serve Australian customers while improving cost efficiency. You will build analytical frameworks, enabled by AI and machine learning systems, that inform key business decisions and shape the product vision and roadmap for a strategic initiative alongside operations and tech teams.

In this role, you will lead the continued development, expansion and optimization of these efforts. You will leverage customer behaviour insights, financial data and operational signals to model scenarios, identify opportunities and run experiments. As the owner of this strategy, you will directly partner with teams across Customer Experience, Operations, Transportation, Tech, Finance and Business Intelligence to implement solutions and measure impact.
________________________________________________

There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.

Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.

Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.

This position requires full-time in-office presence 5 days per week at our CBD location.

Key job responsibilities
To excel in this role, you will:

Analyse data and dive deep into business metrics to develop actionable strategies that improve cost efficiency and customer outcomes.
Be passionate about customer experience and delivering innovative enhancements on behalf of our customers.
Identify opportunities across the customer returns journey and operational processes, and work with partner teams to deliver innovative solutions.
Help define and launch new strategies, frameworks and products, leveraging AI and machine learning systems to inform decision making.
Own the strategic roadmap for your initiative and drive it from concept through to measurable impact.
Build relationships with and influence teams across Customer Experience, Operations, Transportation, Tech, Finance and Business Intelligence.
Bring strong strategic thinking and product management skills, holding your stakeholders accountable to the highest of standards.
Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non-tech.

A day in the life
Your day involves diving deep into customer behavior data and operational metrics to uncover insights that inform strategic decisions. You might start by analyzing returns patterns to identify process inefficiencies, then collaborate with our Operations team to design a potential solution. Later, you'll present findings to stakeholders across multiple teams, incorporating their feedback to refine your approach. You'll also spend time building analytical frameworks that help us understand the financial and operational impact of different scenarios. Throughout the day, you're balancing strategic thinking with hands-on problem-solving—sometimes working through complex datasets, other times facilitating discussions with partners to align on next steps and drive initiatives forward.

About the team
We're a collaborative group focused on reimagining the returns experience for Australian customers. Our team brings together expertise in customer experience, operations, technology, and finance to tackle some of our most complex challenges. We're committed to building solutions that are both customer-centric and operationally sound. As we continue to evolve our services, we're looking for someone who can help us think strategically about the future while staying grounded in the details that matter. You'll work alongside colleagues who are passionate about continuous improvement and who value diverse perspectives in solving problems. Together, we're working to make returns seamless and satisfying for our customers while optimizing how we operate.

BASIC QUALIFICATIONS

3+ years of product management experience
Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services

PREFERRED QUALIFICATIONS

Knowledge of SQL and VBA at an advanced level
Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer experience cx jobs in sydney nsw

Product/Program Manager - Returns Customer Experience CX

Customer Experience Specialist

Sr. Product Manager, AU CX Improvements, Amazon Customer Service, AU Customer Experience Improvement

Customer Experience Manager

Sr. Manager, Customer Success & CX, APAC

AWS Consultant - AWS Connect - CX

Customer Success Associate

Account Executive (SaaS Customer Experience) - AU

Customer Experience & Community Coordinator

Senior Account Executive (SaaS Customer Experience) - AU

Concierge Executive

Operations Strategy Lead, Global

Expression of Interest: Product Managers / Customer Journey Experts | ING Australia

Solution Sales Executive - CCaaS & Agentic AI

Senior Director, CX Advisory – APAC

CX Program Lead

APJ Partner Category Lead - Customer Experience , APJ Partner Category

Category Manager - Private Brands (Hardlines)

Implementation Manager (Sydney)

Account Executive (SaaS Customer Experience)

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