In-Demand Technical sales engineers Jobs in Sydney, Nsw

Technical Support Engineer Team Leader
Genetec —Sydney NSW
- Hybrid work
- Customer service
- Databases
- Administrative experience
Quick Apply
2h
Principal Information Security Customer Engagement Engineer
RELX —Sydney NSW
- Full-time
- Sales
- Product management
- AI
8h
Principal Information Security Customer Engagement Engineer
LexisNexis —Sydney NSW
- Full-time
- Sales
- Product management
- AI
8h
Lead Engineer- Azure Cloud & DevOps
LAB3 —Sydney NSW
- Full-time
- Azure
- DevOps
- SQL
Quick Apply
9h
Engineering Team Leader (EOI)
Siemens —Sydney NSW
- Full-time
- Hybrid work
18h
Senior Professional Services Engineer
Cloudflare —Sydney NSW
- Weekend availability
- Scripting
- AI
- Analytics
Quick Apply
1d
Technical Services Administrator
Zoll Medical Corporation —St Leonards NSW
- Contract
- Microsoft Word
- CRM software
- Microsoft Excel
1d
Business Development Manager
World Wide Technology Holding, LLC —Sydney NSW
- Full-time
- Bachelor's degree
- Business
- Leadership
- Profit sharing
- Wellness program
1d
Tender Engineer - Data Centres
Siemens —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
1d
Solutions Architect, Applied AI
Anthropic —Sydney NSW
- Hybrid work
- Sales
- Master's degree
- Education
- Parental leave
1d
Senior Product Designer
Dovetail —Sydney NSW
- Full-time
- AI
- Parental leave
- Vision insurance
2d
Chief Engineer
Commonwealth Bank —Sydney NSW
- Full-time
- APIs
- AI
2d
Engineering Manager - CRM
hipages Group —Sydney NSW
- Hybrid work
- Salesforce
- Master's degree
- AI
Quick Apply
2d
Tech Lead Manager (multiple teams)
Neara —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- No degree
4d
Engineering Manager, Machines4U
Machines4U —Sydney NSW
- Full-time
- Hybrid work
- Relocation assistance
- Parental leave
Quick Apply
5d
Technical Solutions Consultant, Google Photos (English, Mandarin)
Google —Sydney NSW
- Full-time
- Bachelor's degree
- No degree
5d
Sr Engineer, Applications
SHOALS TECHNOLOGIES —Barangaroo NSW
- Full-time
- AutoCAD
- Bachelor's degree
- Communication skills
Quick Apply
5d
Bid Engineer
Siemens —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
5d
Account Executive, SME & Mid Market (Payments & Billing)
Airwallex —Sydney NSW
- Full-time
- Salesforce
- Business development
- APIs
5d
Civil Engineering Technician
AUSTRALIAN URBAN DIRECT IBUYING PTY LTD —Sydney NSW
- $85,000 - $95,000 a year
- Full-time
- Civil engineering
- English
- Bachelor's degree
Quick Apply
6d

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Technical Support Engineer Team Leader

Genetec -
Sydney NSW

Quick Apply

Job Details

2 hours ago

Qualifications

TCP
CCNP
IIS
Customer service
CCNA
CCTV
Technical support
Databases
Administrative experience
Analysis skills
Driver Licence
Network protocols
Virtualisation
Security
SAN
Diploma
Communication skills

Full Job Description

OVERVIEW:

The role of the Technical Support Engineer Team Leader (Australia) is to coordinate a team of 3 to 4 Support Engineers while continuing to ensure the team provides quality and professional post-sales services to our customers via email, phone, text chat or on-site support. They will help handle more complex cases and be involved in technical escalations. The Technical Support Engineer Team Leader is based in Sydney and will report to the Customer Experience Manager (Australia).

JOB DUTIES:

Technical Support:

Use software tools to diagnose and solve complex issues and service outages
Conceptualize and articulate ideas clearly and concisely
Resolve problems in compliance with established processes
Ensure timely escalation of critical customer related issues through proper channels
Ensure timely resolution of customer issues and monitors escalated cases
Monitor local Technical Support specialists and assist them in more difficult cases
Develop and maintain a strong relationship with new and existing customers
Develop and maintain an extensive working knowledge of Genetec's solutions
Contribute to the evolution of our software and Support processes
Participate in the elaboration of technical documentation and knowledge base article
Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool
Prepare product related training programs to ensure the team is up to date on technical knowledge
Handle, and train employees on other products like Stratocast, Genetec Security Center, Horizon (Genetec Security Center SaaS).
Prepare and assist the on-boarding, training, and reverse shadowing new employees.
Participates in the employee evaluation process with the CX Manager

Additional tasks:

Collaborate with Sales Admin, CRM Data Specialists, DBS and DI teams to resolve CRM incidents and handle urgent customer GTAP login issues for portal.genetec.com & Genetec.com/Portal including backend related issues. Collaborate with Login.Genetec.com devs for issues related to the domain and improve the functionality of it. This may include reporting on security vulnerabilities.
Collaborate with Genetec.com/Portal (New Online Store) devs and team to resolve issues raised internally or by customers.

Field Support:

Perform installation, audit, assessment, maintenance, and technical support of Genetec systems on customer premises
Provide on-site and off-site professional services to Genetec customers, including proof-of- concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between Genetec and its customers
Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer
Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades special concerns, and ad-hoc consulting for software implementation, integration, training, and change requests

Requirements

SKILLS & EXPERIENCE :

Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or an equivalent technical qualification such as CCNA, CCNP certification
3-5 years working experience in a related role
Strong analytical and troubleshooting skills in both hardware and software
Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities
Experience in customer service, technical support, and project management
Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
Strong team player while possessing the autonomy to manage his own workload
Experience in physical Security environment
CCNA qualification
Fluent and proficient in verbal and written communication in English
Any other languages will be considered a strong asset
Must possess a valid driver’s license and passport
Capacity to travel up to 35% for field engineering assignments
Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
Excellent knowledge of networking principles and IP protocols
Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
Experience working with a video security system over IP – CCTV system or Access control.
Experience working with SQL databases
Clear understanding of TCP, IP and UDP protocol stack
Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
Understanding of server virtualization concepts

Quick Apply

Refine Your Search

technical sales engineers jobs in sydney, nsw

Technical Support Engineer Team Leader

Principal Information Security Customer Engagement Engineer

Principal Information Security Customer Engagement Engineer

Lead Engineer- Azure Cloud & DevOps

Engineering Team Leader (EOI)

Senior Professional Services Engineer

Technical Services Administrator

Business Development Manager

Tender Engineer - Data Centres

Solutions Architect, Applied AI

Senior Product Designer

Chief Engineer

Engineering Manager - CRM

Tech Lead Manager (multiple teams)

Engineering Manager, Machines4U

Technical Solutions Consultant, Google Photos (English, Mandarin)

Sr Engineer, Applications

Bid Engineer

Account Executive, SME & Mid Market (Payments & Billing)

Civil Engineering Technician

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