In-Demand Support engineer b2b Jobs in Sydney, Nsw

Staff Pre-sale Support Engineer
SentinelOne —Sydney NSW
- Remote
- Azure
- Computer Science
- Customer service
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Technical Support Engineer (Integrations)
FloQast —Sydney NSW
- Full-time
- Bilingual
- Salesforce
- APIs
Technical Support Engineer - Remote APAC
Factory —Sydney NSW
- Full-time
- Remote
- Azure
- AWS
- AI
GTM Sales Engineer and AI Automation Specialist
Squiz —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
Quick Apply
Full Stack Developer (Azure/Blazor)
Think Global Logistics Pty Ltd —The Rocks NSW
- From $120,000 a year
- Full-time
- Azure
- Administrative experience
- SQL
Quick Apply
12d
Solutions Engineer, Commercial+ - APJ
Vanta —Sydney NSW
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Commuter assistance
- Health insurance
1d
Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services
Amazon Kuiper Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- DevOps
- Engineering
Workplace Technology Sales Consultant
Amicus —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
- Work from home
Quick Apply
5d
Account Executive - LEAP Enterprise
LEAP Legal Software —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Azure
- Sales
- Gym membership
- Free food
Quick Apply
10d
Product Trainer and Technical Writer
Advanced Navigation —Sydney NSW
- Management
- Computer Science
- Writing skills
12d
Strategic Account Executive
Mutinex —Chippendale NSW
- Sales
- AI
- Annual leave
- Work from home
Quick Apply
Technical Product Manager
Weel —Sydney NSW
- Hybrid work
- Systems design
- SQL
- Communication skills
- Parental leave
- Employee assistance program
Account Executive
Trulioo —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Salesforce
- AI
- Health insurance
- Dental insurance
11d
Senior Manager, Data and Insights
Audinate Pty Ltd —Sydney NSW
- Full-time
- SQL
- Leadership
- Analytics
Solution Consultant
Sokin —Sydney NSW
- Hybrid work
- CRM software
- Salesforce
- Presentation skills
3d
Enterprise Account Executive
Minitab —Sydney NSW
- Hybrid work
- Sales
- Engineering
- Bachelor's degree
Global Manager, ERP
Aristocrat —North Ryde NSW
- Full-time
- Computer Science
- ERP systems
- Microsoft Office
9d
Salesforce Commerce Cloud Lead
NCS Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- Salesforce
- APIs
- Parental leave
Quick Apply
Mid Market Account Executive
Contentful —Sydney NSW
- Full-time
- Sales
- Bachelor's degree
- APIs
- Annual leave
- Employee assistance program
Senior Principal, Product GTM & Enablement
Epsilon —Sydney NSW
- Full-time
- Hybrid work
- Writing skills
- SharePoint
- AI
- Health insurance
- Annual leave
3d

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Staff Pre-sale Support Engineer

SentinelOne -
Sydney NSW

Quick Apply

Job Details

Benefits

Remote work allowance
Employee stock purchase plan
Health insurance
Parental leave
Employee assistance program

Qualifications

Azure
Computer Science
Customer service
Google Cloud Platform
AWS
Bachelor's degree
B2B
Security
SaaS
AI
Communication skills
Information Technology

Full Job Description

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About Us

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We're looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

SentinelOne is seeking a passionate and dedicated Pre-Sale Support Engineer to join our rapidly growing Technical Support organization. This person will be the key interface between our customers, field engineers, and development, and handle customer cases on a variety of platforms, including Windows, Mac, and Linux.

What will you do?

Primary responsibilities include:

Provide grade-A support for our enterprise customers base in the APJ region.
Define, build, and implement tools to improve the speed and quality of support.
Assist with the design and rollout of new support channels and service offerings.
Develop and maintain standard operating procedures for common situations.
Analyze support workflows and make suggestions to improve efficiency and effectiveness.
Work closely with product teams to understand and give input into product changes pertaining to the customer service department whilst acting as the customers' advocate.
Working closely with the managers in the organization and other senior management to help customer service deliver on their components of overall company goals and objectives

What skills and knowledge should you bring?

Ideal candidates will have:

Bachelor's degree in Computer Science, Information Technology, or a related field with a minimum 8 years of experience in customer support or a customer-facing technical role (e.g., Technical Support, Customer Success, Professional Services)
Experience with delivering customer services, both frontline, second, and third tier levels, preferably within a SaaS B2B vendor environment
Expert-level proficiency in Windows, Mac, or Linux.
Network or Endpoint Security background required.
Excellent customer-facing abilities and strong problem-solving as well as troubleshooting skills.
Excellent written and verbal communication skills in English.
Demonstrated understanding of common customer service tools (Ticketing, Voice, Chat) and processes.
Independent, responsible, and result-driven team player.
AWS, GCP, or Azure experience is an advantage

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards

Restricted Stock Units (RSUs)
Employee Stock Purchase Plan (ESPP)

Time Off & Wellbeing

Competitive leave benefits
Gender-neutral parental leave

Insurance & Financial Security

Medical and insurance benefits
Employee Assistance Program (EAP)

Work Perks & Flexibility

Global home office allowance
Internet and mobile phone allowance
Flexible benefits allowance

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

Quick Apply

Refine Your Search

support engineer b2b jobs in sydney, nsw

Staff Pre-sale Support Engineer

Senior Technical Support Engineer (Integrations)

Technical Support Engineer - Remote APAC

GTM Sales Engineer and AI Automation Specialist

Full Stack Developer (Azure/Blazor)

Solutions Engineer, Commercial+ - APJ

Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services

Workplace Technology Sales Consultant

Account Executive - LEAP Enterprise

Product Trainer and Technical Writer

Strategic Account Executive

Technical Product Manager

Account Executive

Senior Manager, Data and Insights

Solution Consultant

Enterprise Account Executive

Global Manager, ERP

Salesforce Commerce Cloud Lead

Mid Market Account Executive

Senior Principal, Product GTM & Enablement

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