In-Demand Support analyst i (windows) Jobs in Sydney, Nsw

IT Systems Analyst
CICS Pty Ltd —North Sydney NSW
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Work from home
Quick Apply
11d
Junior IT Support Analyst
Havas Group —Sydney NSW
- Full-time
- Customer service
- Administrative experience
- Analysis skills
- Parental leave
- Employee assistance program
IT Help Desk Support Analyst
BGIS —Sydney NSW
- $70,000 - $75,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Employee assistance program
- Employee discount
Desktop Support Analyst
MinterEllison —Sydney NSW
- Rotating roster
- AI
- Communication skills
Applications Support Analyst
Charter Bridge Consulting —Sydney NSW
- Full-time
- SQL
- SharePoint
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Microsoft Outlook
- Management
- Research
- Employee assistance program
Service Desk Analyst
GrainCorp —Sydney NSW
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
11d
Systems Analyst, Region Services
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- Engineering
- AWS
Senior Analyst, Quality Assurance (Fixed Term)
Western Union —Sydney NSW
- Full-time
- Microsoft Excel
- Analysis skills
- Education
Senior Analyst, AML Compliance (Fixed Term)
Western Union —Sydney NSW
- Full-time
- Education
- Business
14d
Global Markets IT Application Support Analyst (Temporary)
BNP Paribas —Sydney NSW
- Full-time
- Analysis skills
- Bachelor's degree
- Agile
IT Service Desk Analyst
John Holland —Pyrmont NSW
- Construction experience
- AI
- Parental leave
9d
Cyber Threat Response Analyst | Adversary Operations
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Research
- In-person
- AI
- Annual leave
- Work from home
10d
IT Analyst
William Buck NSW —Sydney NSW
- Full-time
- Azure
- Customer service
- Communication skills
- Employee assistance program
Quick Apply
IT Analyst
William Buck —Sydney NSW
- Full-time
- Azure
- Customer service
- Communication skills
- Employee assistance program
Manager, Quality Management, AML Compliance
Western Union —Sydney NSW
- Full-time
- Microsoft Excel
- Education
- Financial services
Technical Support Analyst - Financial Markets
The Argyle Network —Sydney NSW
- $80,000 a year
- Full-time
- Azure
- Microsoft Office
- Communication skills
Evidence Services Analyst
Commonwealth Director of Public Prosecutions (CDPP) —Sydney NSW
- $88,834 - $96,829 a year
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance program
7d
Service Desk Analyst
Herbert Smith Freehills —Sydney NSW
- Full-time
- Azure
- Customer service
- AI
Digital Forensics eDiscovery Analyst
Commonwealth Bank —Sydney NSW
- Full-time
- Analysis skills
- Communication skills

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support analyst i (windows) jobs near sydney, nsw

IT Systems Analyst

CICS Pty Ltd
North Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$90,000 - $100,000 a year
11 days ago

Benefits

Employee mentoring program
Work from home
Salary packaging

Qualifications

Microsoft Office
CICS
IT
Communication skills

Full Job Description

Position Title: IT Systems Analyst (Level 2-3)

Pay: $90,000 - $100,000 per year

Position Overview: CICS is looking for a full-time System Analyst to provide analysis, design, implementation and support for the end‑user computing environment across multiple clients. The System Analyst is responsible for resolving technical requests, restoring service promptly, contributing to continuous service delivery and participating in project activities. Work is delivered in a dynamic, fast-paced environment using telephone, e-mail and IT service management tools, and involves liaising with technical teams and business stakeholders.

Main Duties and Responsibilities:

Provide an excellent customer/client experience by responding promptly and professionally to technical enquiries and support requests.
Take ownership of incidents and service requests: perform problem analysis, identify root causes, and implement temporary workarounds or permanent fixes to restore service as quickly as possible.
Escalate incidents to specialist support teams or vendors when required and coordinate follow-up until resolution.
Analyse end‑user requirements and determine appropriate software and hardware configurations, including specification, procurement recommendations and deployment plans.
Design, test and implement changes to systems and applications to meet business requirements while following change control and release procedures.
Prepare and maintain technical documentation, runbooks and standard operating procedures for support and maintenance tasks.
Accurately record, update and document incidents, requests, and changes in the IT service desk system in accordance with service management processes.
Coordinate and deliver assigned project tasks, including system builds, upgrades, migrations and deployments, working to project plans and timelines.
Work collaboratively with other internal teams, third‑party service providers and vendors to deliver integrated solutions and resolve cross‑team issues.
Maintain effective verbal and written communication with end users, business stakeholders and technical teams to ensure expectations, priorities and outcomes are clear.
Contribute to continuous improvement initiatives: identify recurring issues, recommend process or configuration changes, and assist in implementing preventive controls.

Qualifications and Experience:

Tertiary qualifications (or equivalent)
Relevant IT experience
Excellent communication skills
Experience with Operating systems, Hardware and software configurations
Great support attitude
Problem solving skills
Ability to plan and prioritise workload without supervision.
Experience working in Windows 11 operating system
Experience with managing Microsoft Office 365 environments.
Experience in responding to ticket-based support system and documentation.

Highly Regarded Values:

Team player
Attention to detail and critical thinker
Performance improvement
Active contributor
Customer focused

Job Types: Full-time, Permanent

Work Location: Hybrid remote in North Sydney NSW 2060

Job Types: Full-time, Permanent

Pay: $90,000.00 – $100,000.00 per year

Benefits:

Employee mentoring program
Salary packaging
Work from home

Work Location: Hybrid remote in North Sydney NSW 2060

Quick Apply

Refine Your Search

support analyst i (windows) jobs in sydney, nsw

IT Systems Analyst

Junior IT Support Analyst

IT Help Desk Support Analyst

Desktop Support Analyst

Applications Support Analyst

Service Desk Analyst (NSW)

Service Desk Analyst

Systems Analyst, Region Services

Senior Analyst, Quality Assurance (Fixed Term)

Senior Analyst, AML Compliance (Fixed Term)

Global Markets IT Application Support Analyst (Temporary)

IT Service Desk Analyst

Cyber Threat Response Analyst | Adversary Operations

IT Analyst

IT Analyst

Manager, Quality Management, AML Compliance

Technical Support Analyst - Financial Markets

Evidence Services Analyst

Service Desk Analyst

Digital Forensics eDiscovery Analyst

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