In-Demand Sr. customer support engineer Jobs in Sydney, Nsw

System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
Manager, Technical Solutions
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Work from home
Senior Manager - Customer Support (Service Delivery)
BEUMER Group —Belrose NSW
- Urgently hiring
- Hybrid work
- Bachelor's degree
Quick Apply
Senior Project Manager APAC
Aptitude Software —Sydney NSW
- Full-time
- Hybrid work
- PMP
- Health insurance
- Parental leave
Quick Apply
Group Engineering Manager - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- AI
- Leadership
- Parental leave
Quick Apply
International Talent Programme (ITP) 2026 - Technology
ING —Sydney NSW
- Master's degree
- Bachelor's degree
- AI
4d
Sr. Customer Support Engineer
Logitech —Alexandria NSW
- Full-time
- Hybrid work
- Azure
- Customer service
- Engineering
- Work from home
1d
Customer Success Manager (Enterprise)
Heidi —Sydney NSW
- Full-time
- Remote
- Hospital experience
- Work from home
- Parental leave
Technical Account Manager, CORE
First Focus —Mascot NSW
- Full-time
- Hybrid work
- AI
- Communication skills
Quick Apply
BESS Sales Specialist
BYD Australia —Macquarie Park NSW
- Contract
- CRM software
- Management
- Sales
Senior Technical Customer Support Engineer - Australia
ClickHouse —Sydney NSW
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
Principal Engineer - Agentic AI - Online Payments
Tyro Payments —Sydney NSW
- On call
- Hybrid work
- Master's degree
- AWS
- APIs
Senior Contracts Administrator
John Holland —Sydney NSW
- Contract
- Business
- Accounting
- Parental leave
Lead Product Owner - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Analysis skills
- Agile
- AI
- Parental leave
Quick Apply
Deployed Product Manager, Health Systems
Heidi —Sydney NSW
- $170,000 - $220,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- EMR systems
- AI
- Work from home
- Parental leave
Director Account Executive, Strategic
Atlassian —Sydney NSW
- Full-time
- Remote
- CRM software
- Management
- Sales
Senior Technology AI Lead - Full-time or part-time (flexible)
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Azure
- AWS
- AI
- Annual leave
- Work from home
Moveworks Sr Customer Success Manager
ServiceNow —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- AI
Quick Apply
Client Executive
NetApp —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Azure
- Annual leave
- Employee assistance program
IT Service Desk Engineer, Level 1 - Secom
Lyra Technology Group —Kingsgrove NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
14d

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System Administrator 2 - Sydney, Australia

M.C. Dean, Inc -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Tuition reimbursement

Qualifications

Investment
Authentication
Senior Secondary Certificate of Education
Bachelor's degree
Risk management
Cybersecurity
Solution architecture
Associate degree
Information Technology

Full Job Description

Overview:

About M.C. Dean

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking a System Administrator 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities:

In this role you will be responsible for monitoring, maintaining and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems.

Candidates must have flexibility in schedule, neat in appearance, able to communicate professionally with customers and coworkers.

Responsibilities include but are not limited to:

Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.
Manage physical security system support to meet service level agreements.
Analyze physical security system performance and recommend improvements.
Resolve complex system issues for physical security systems and networks.
Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation.
Communicate with customers, manufacturers, vendors, and technical specialists.
Train system users and other system support personnel.
Analyze and modify preventive maintenance checklists for system changes.
Troubleshoot system performance issues and implement corrective actions.
Perform preventive maintenance actions including system back-ups, error log reviews, database size, and integrity checks.
Organize and prepare detailed documentation of system performance, including service request records and analysis.
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
Perform all duties with minimal direct supervision.

Qualifications:

Education:

2+ Years of Experience with a Bachelor's Degree in Information Technology, Risk Management, Cybersecurity preferred
6+ Years of Experience with an Associate's Degree in Information Technology, Risk Management, Cybersecurity preferred
8+ Years of Experience with a High School Diploma

Required Progressive Experience:

Requires system administrator experience in performing triage on system problems, resolving the system. problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
Requires an understanding of Windows patching and vulnerability remediation.
Requires a basic knowledge of Windows active directory hierarchy and implementation.
Requires a basic knowledge of large scale networking, VLANS and routing.
Requires reliable attendance at customer site during work hours required by customer.
Requires the ability to work flexible shifts that include nights, weekends, holidays and on call as needed.

What we offer:

A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Open and transparent communication with senior leadership as well as local office management

Abilities:

Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.

Apply Now

Refine Your Search

sr. customer support engineer jobs in sydney, nsw

System Administrator 2 - Sydney, Australia

Manager, Technical Solutions

Senior Manager - Customer Support (Service Delivery)

Senior Project Manager APAC

Group Engineering Manager - Remote

International Talent Programme (ITP) 2026 - Technology

Sr. Customer Support Engineer

Customer Success Manager (Enterprise)

Technical Account Manager, CORE

BESS Sales Specialist

Senior Technical Customer Support Engineer - Australia

Principal Engineer - Agentic AI - Online Payments

Senior Contracts Administrator

Lead Product Owner - Remote

Deployed Product Manager, Health Systems

Director Account Executive, Strategic

Senior Technology AI Lead - Full-time or part-time (flexible)

Moveworks Sr Customer Success Manager

Client Executive

IT Service Desk Engineer, Level 1 - Secom

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