In-Demand Senior service desk Jobs in Sydney, Nsw

Senior Service Desk / Onsite Engineer (MSP)
VISITS —Sydney NSW
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Management
- SharePoint
- Work from home
Quick Apply
Senior Support Analyst
Transport For NSW —Eveleigh NSW
- $137,551 - $154,055 a year
- Full-time
- Communication skills
10d
Service Desk Team Leader
Bolton Clarke —Northern Beaches NSW
- Full-time
- Management
- Customer service
- Health insurance
- Employee assistance program
9d
ICT Customer Support Officer
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Work from home
Quick Apply
Deal Desk Manager
Advanced Navigation —Sydney NSW
- Full-time
- Sales
- Salesforce
- Finance
2d
Senior Client Care and Relationship Officer
Bondi Vet —North Bondi NSW
- $38 - $40 an hour
- Full-time
- EMR systems
- Front desk
- Computer skills
- Employee discount
- Pet insurance
Quick Apply
9h
Assistant Retail Manager/ Administration Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- Administrative experience
- AI
- Health insurance
- Parental leave
Quick Apply
Senior Customer Success Manager
Intercom —Sydney NSW
- Hybrid work
- Management
- AI
- Health insurance
- Annual leave
Level 3 Service Desk Engineer
EFEX —Sydney NSW
- $90,000 - $120,000 a year
- Full-time
- Azure
- AWS
- Communication skills
Quick Apply
Senior HR Generalist
Commerce —Sydney NSW
- Weekend availability
- Google Suite
- Customer service
- Office
Senior HR Generalist
BigCommerce —Sydney NSW
- Weekend availability
- Google Suite
- Customer service
- Office
Admin Manager (Retail)
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- Administrative experience
- AI
- Health insurance
- Parental leave
Quick Apply
Senior Technical Services Lead
Origin84 —Surry Hills NSW
- $120,000 - $135,000 a year
- Full-time
- Computer science
- Management
- Computer Science
Quick Apply
Manager - Service Management - Cloud
Interactive —St Leonards NSW
- Full-time
- Management
- AI
- Leadership
Quick Apply
7d
Service Leader - SIL (Sydney)
United Foundation —Sydney NSW
- Nursing
- First Aid Certification
- Psychology
Senior Support Analyst
HammondCare —St Leonards NSW
- Full-time
- Customer service
- Research
- Analysis skills
- Parental leave
- Referral program
3d
Medical Receptionist
KG Talent —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
FMHSS Senior Support Worker Bankstown
Royal Rehab —Bankstown NSW
- Full-time
- Management
- Leadership
- Health insurance
13d
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT Ltd —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT DATA —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills

I want to receive the latest job alert for senior service desk in sydney, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior service desk jobs near sydney, nsw

Customer Success Manager jobs in Sydney NSW

Service Desk Engineer jobs in Sydney NSW

Medical Receptionist jobs in Sydney NSW

Retail Assistant Manager jobs in Sydney NSW

Senior Support Analyst jobs in St Leonards NSW

Support Worker jobs in Bankstown NSW

Deal Desk Manager jobs in Sydney NSW

Service Desk Analyst jobs in Sydney NSW

Retail Sales Associate jobs in Sydney NSW

Customer Success Manager jobs in Brisbane Qld

Customer Success Manager jobs in Byron Bay Nsw

Customer Success Manager jobs in Victoria

Resturant Manager jobs in Newcastle Nsw

Customer Service jobs in Melbourne Vic

Online Customer Service jobs in Sydney Nsw

Farm Manager jobs in New South Wales

Service Desk Engineer jobs in Western Australia

Mechanical Engineer Medical Device jobs in Brisbane Qld

Electrical Engineer, Internship jobs in Sydney Nsw

Service Desk Engineer jobs in Remote

Senior Service Desk / Onsite Engineer (MSP)

VISITS -
Sydney NSW

Quick Apply

Job Details

Full-time

Benefits

Work from home
Opportunities for promotion

Qualifications

Microsoft Outlook
Management
Driver Licence
Staff training
SharePoint
AI
Communication skills
Intune
Time management
Identity & access management

Full Job Description

Join a Service Desk where your impact on customers actually matters
Work across real client environments (not repetitive internal IT)
Grow your Microsoft 365 and modern workplace skills in a supportive team

At VISITS, you'll support a diverse range of clients, engage with the latest technologies and grow your skills and career, working with a team that values collaboration, growth and delivering meaningful outcomes - not just closing tickets.

Your Role

As part of the National Service Desk, provide technical support to a wide range of businesses with support requests coming via chat, phone, email and our portal.
Support technologies including computers and devices, operating systems (mostly Microsoft) and applications, Microsoft 365, identity management, security products, Teams and Teams Phone etc.
Deliver support via a mix of remote and onsite support at client sites.
Be involved in the delivery of broader services including changes and projects

The VISITS' difference

Like many MSPs, we handle incidents and service requests across a broad range of technologies. But at VISITS, our culture goes further — we're passionate about helping clients use technology to enable their success.

At the forefront of our culture is considering the human impact of IT services. Incidents represent clients who cannot perform their work (not just something that has broken). New software features are an opportunity for clients to work smarter (not just a new system needing support).

Your Technical and Professional Skills

Working Experience

It's highly desirable that you have worked at another MSP, where you've learnt to be adaptable working across multiple client environments.

Generally, our hires in this position have at least 2 years' experience in similar roles, however, we will consider people with less experience if you're a fast up-and-comer. Ongoing training is provided to all staff, regardless of experience.

Technical

You must have good technical skills and experience in the following:

Windows 11
Management of endpoints, including deployment via Autopilot and management via Intune
Support for M365 applications and services including Outlook, Teams, SharePoint, OneDrive for Business and office productivity tools.
EntraID for identity and access management including MFA and conditional access
Cyber security tools

It would be helpful if you have experience with:

Teams Phone and meeting room technologies
Supporting clients with AI tools
Some/all of our technology stack, including HaloPSA, NinjaRMM, Rewst and ITGlue

Recognised certifications form an important part of our commitment to professional excellence and client confidence. Applicants are expected to hold relevant Microsoft Certifications, or to be actively working towards them. Should you not currently hold the M365 Certified Endpoint Administrator Associate (MD-102) certification, we would anticipate its completion within the first four months of employment and will provide the necessary support to achieve this.

Professional

If you're passionate about customer service and love building strong relationships, you'll thrive in this role. Here's what you'll bring:

Outstanding verbal and written communication skills with the confidence to engage all levels of a business
A passion for customer service with a high degree of patience and empathy
An excellent understanding of service desk processes
Solid problem solving and critical thinking skills
Excellent time management skills
Ability to work collaboratively as part of a team or on your own
Reliability and dependability, taking ownership of anything that comes your way
Commitment to ongoing professional development and training

About VISITS

We're a national Managed IT and Cyber Security Services Provider with our head office in South Melbourne, Victoria and teams throughout Australia.

Our clients are mid-sized and growing small organisations – including listed companies, professional services firms and NFPs – who want more than just IT support. They stay with us because we deliver exceptional business outcomes and standout customer experiences. And we're growing fast!

Our technical team are respected, capable and growing. We only hire the best people who share our passion and values.

Your Perks and Benefits

As part of a friendly and collaborative team, you'll enjoy:

Majority of your time will be based onsite at client sites in the Sydney CBD or Eastern suburbs with some flexibility to work from home.
Above average remuneration.
Personalised professional development plan with opportunities for career progression.
Access to novated leasing, IT equipment and home NBN at cost price, discounted shopping and movie vouchers.

Employment Specifics

This is a full-time, permanent role.

Due to the nature of IT work, the position will involve some occasional after-hours and weekend work. Participation in an after-hours support roster will be also be required.

You must:

Have an Australian driver's licence
Be an Australian Citizen/Permanent Resident
Agree to complete a Criminal History Clearance Check and a security background check.

Remuneration will be negotiated based on your experience and qualifications.

Direct applications only - we are not engaging recruitment agencies for this role.

Please note that we will only be contacting applicants that have been shortlisted.

Quick Apply

Refine Your Search

senior service desk jobs in sydney, nsw

Senior Service Desk / Onsite Engineer (MSP)

Senior Support Analyst

Service Desk Team Leader

ICT Customer Support Officer

Deal Desk Manager

Senior Client Care and Relationship Officer

Assistant Retail Manager/ Administration Manager

Senior Customer Success Manager

Level 3 Service Desk Engineer

Senior HR Generalist

Senior HR Generalist

Admin Manager (Retail)

Senior Technical Services Lead

Manager - Service Management - Cloud

Service Leader - SIL (Sydney)

Senior Support Analyst

Medical Receptionist

FMHSS Senior Support Worker Bankstown

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Service Desk Analyst (Maternity Replacement) : 12 month Contract

I want to receive the latest job alert for senior service desk in sydney, nsw

Related Searches

Explore jobs in more locations

Your Role

The VISITS' difference

Your Technical and Professional Skills

About VISITS

Your Perks and Benefits

Job Seeker Tools

Employer Tools

Browse

Stay Connected