In-Demand Senior manager, global premier support Jobs in Sydney, Nsw

Senior Manager, Global Premier Support
Databricks —Sydney NSW
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Indeed —Sydney NSW
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Macquarie Group Limited —Sydney NSW
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Senior Manager Global Technology
Sony Music Entertainment Canada —Sydney NSW
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Senior Manager, People Partnering, Customer Experience and Operations
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Human resources
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Senior Manager Enterprise Risk & Compliance
Lumi —Sydney NSW
- Full-time
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Senior Change Manager
Macquarie Group Limited —Sydney NSW
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Senior Insights Manager
RFI Global —Sydney NSW
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Senior Director, Global Professional Services Operations
Genesys —Sydney NSW
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Global Partner Manager / Senior Global Partner Manager
World Wide Technology Holding, LLC —Sydney NSW
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Thales —Homebush NSW
- Full-time
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Strategy & Operations Senior Manager, Australia
Whatnot —Sydney NSW
- $204,000 - $240,000 a year
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Service Delivery Senior Manager – Software Publisher Services - anywhere in APAC
Connor Consulting —Sydney NSW
- Full-time
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- PMP
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Risk & Compliance Senior Manager / Director
Accenture —Sydney NSW
- Full-time
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Senior Analyst/Manager, Credit Risk, Corporate and Institutional Banking
Macquarie Group Limited —Sydney NSW
- Full-time
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Senior Internal Communications Manager
Uniting —Sydney NSW
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4d
Senior Logistics Manager
CSB —Sydney NSW
- Full-time
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- Google Suite
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Senior Analyst/Manager - Credit Assurance
Macquarie Group Limited —Sydney NSW
- Full-time
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Senior Manager, Global Premier Support

Databricks -
Sydney NSW

Apply Now

Job Details

Qualifications

Azure
Computer Science
Sales
Google Cloud Platform
Technical support
Master's degree
AWS
Bachelor's degree
Product management
AI
Leadership

Full Job Description

P-1562

As a Leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.

The Impact You Will Have

Hire, onboard, and develop a top-tier team of designated support engineers (DSE)
Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs.
Contribute to program enhancements and offerings tailored to evolving customer needs
Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction
Conduct internal and external Support Experience QBRs

What We Look For

15+ years of industry experience, with at least 7+ years of management experience
Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles
Ability to work with strategic customers driving multiple completing priorities
Preferred 5+ years of Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)
5+ years of technical support or field leadership experience managing global technical teams. Open to occasional travel to team locations
Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, and Engineering
Experience with influencing senior executives and and senior customer leaders
B.S degree in Computer Science or a related field is required (M.S. preferred)

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Apply Now

Refine Your Search

senior manager, global premier support jobs in sydney, nsw

Senior Manager, Global Premier Support

Senior Manager | Voice Communications Surveillance Projects

Senior Manager Global Technology

Senior Client Success Manager, Enterprise

Senior Manager, Agile Delivery & Enablement - People and Culture Transformation

Senior Manager Global Technology

Senior Manager, People Partnering, Customer Experience and Operations

Senior Manager Enterprise Risk & Compliance

Senior Change Manager

Senior Insights Manager

Senior Director, Global Professional Services Operations

Global Partner Manager / Senior Global Partner Manager

RTO Manager

Strategy & Operations Senior Manager, Australia

Service Delivery Senior Manager – Software Publisher Services - anywhere in APAC

Risk & Compliance Senior Manager / Director

Senior Analyst/Manager, Credit Risk, Corporate and Institutional Banking

Senior Internal Communications Manager

Senior Logistics Manager

Senior Analyst/Manager - Credit Assurance

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