In-Demand Senior guest relations Jobs in Sydney, Nsw

Assistant Front Office Manager - Rydges Sydney Central
EVT Group —Surry Hills NSW
- Full-time
- Management
- Team management
- Budgeting
Lounge Manager
Plaza Premium Lounge —Mascot NSW
- Weekend availability
- Customer service
- Microsoft Office
- In-person
Quick Apply
9d
Restaurant Manager | Bopp & Tone | Sydney
Applejack —Sydney NSW
- $80,000 - $110,000 a year
- Overtime
- Customer service
- Restaurant experience
Quick Apply
Business PA / Personal Assistant - Mandarin & English
Square Capital Operation Pty Ltd —Barangaroo NSW
- From $60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
- Professional development assistance
Quick Apply
11d
General Manager - Government Relations & Public Affairs (Crown Sydney)
Crown Resorts —Sydney NSW
- Full-time
- Employee discount
Senior HR Generalist
Commerce —Sydney NSW
- Weekend availability
- Google Suite
- Customer service
- Office
Senior HR Generalist
BigCommerce —Sydney NSW
- Weekend availability
- Google Suite
- Customer service
- Office
Duty Manager - Rydges World Square
EVT Group —Sydney NSW
- Full-time
- Hotel experience
- Resort
- Parental leave
3d
Business Development Manager | Full time | Holiday Inn Potts Point
Holiday Inn —Sydney NSW
- Full-time
- Management
- Sales
- Marketing
5d
Marketing Executive
Elysium Manly —Manly NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Employee assistance program
Quick Apply
5d
Senior Cluster iT Specialist
Marriott International, Inc —Sydney NSW
- Full-time
- Hospitality
- Microsoft Outlook
- Management

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Assistant Front Office Manager - Rydges Sydney Central

EVT Group
Surry Hills NSW

Apply Now

Job Details

Full-time

Qualifications

Management
Dayforce
Team management
Budgeting
Financial management
Leadership
Communication skills
Hotel experience

Full Job Description

About EVT: Rydges Sydney Central is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

About the Role
As an Assistant Front Office Manager, you’ll play a pivotal role in delivering our signature guest experience while supporting the Front Office Manager with the daily operations. You’ll coordinate and oversee the running of the front Office in the absence of the FOM with a strong focus on leading the Front Office team. Your responsibilities will include assisting with managing the front-of-house operations, monitoring hotel security, and driving profitability across departments.

Skills and Experience

1-2 years of previous experience in a Assistant Front Office Manager role or Senior Front Office position within Hotels and Accommodation.
Strong leadership and team management skills with the ability to maintain morale and cohesion.
In-depth knowledge of hotel operations, policies, procedures, and compliance requirements.
Excellent communication and interpersonal skills for effective guest relations and departmental coordination.
Proficiency in financial management, including budgeting, expense control, and payroll compliance.
Advanced problem-solving and crisis management capabilities with a proactive approach.

Key Responsibilities

Oversee and coordinate Front Office operations to ensure service standards and compliance with hotel policies.
Manage guest complaints and incidents with tact, urgency, and professionalism, ensuring accurate reporting.
Develop and implement staffing strategies, including roster management, training, and performance evaluations.
Monitor and optimise occupancy rates, revenue, and up-selling initiatives to achieve financial targets.
Ensure safety, security, and Work Health & Safety compliance through regular audits and committee participation.

Benefits & Perks

Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ’s largest and most diverse experiences company

Join Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

Apply Now

Refine Your Search

senior guest relations jobs in sydney, nsw

Assistant Front Office Manager - Rydges Sydney Central

Lounge Manager

Restaurant Manager | Bopp & Tone | Sydney

Business PA / Personal Assistant - Mandarin & English

General Manager - Government Relations & Public Affairs (Crown Sydney)

Senior HR Generalist

Senior HR Generalist

Duty Manager - Rydges World Square

Business Development Manager | Full time | Holiday Inn Potts Point

Marketing Executive

Senior Cluster iT Specialist

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