In-Demand Senior customer service associate Jobs in Sydney, Nsw

Associate Service Operations Specialist
SITA Switzerland Sarl —North Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance program
BOBBI BROWN Counter Manager - Part Time 30hrs Myer Sydney City
Estee Lauder —Sydney NSW
- Part-time
- Microsoft Excel
- Management
- Customer service
Sales Associate
Crocs —Homebush NSW
- Night shift
- Microsoft Word
- Microsoft Excel
- English
- Flexible schedule
8d
Associate Managing Consultant, Advisors & Consulting Services, Deploy
Mastercard —St Leonards NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Associate, Margining and Futures Operation
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Work from home
Sales Analyst | 15-Month Fixed-Term Contract
FedEx AMEA —Mascot NSW
- Full-time
- Computer Science
- Sales
- No experience needed
Manager, Customer Solutions Management, ANZ
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- AI
- Leadership
Video Production Officer
TAFE NSW —South Sydney NSW
- $97,771 - $105,290 a year
- Temporary
- Associate degree
8d
Senior Marketing Associate - Acute Care - ANZ
Stryker —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
13d
Area Manager (Australia)
APM Monaco —Sydney NSW
- $100,000 - $130,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick Apply
Office Manager
AUSSIE PROFESSIONAL GROUP PTY LTD —Rockdale NSW
- $75,000 - $85,000 a year
- Full-time
- In-person
- Associate degree
Quick Apply
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
Customer Service Officer
Hoxton Wealth —Sydney NSW
- Full-time
- Administrative experience
- Organisational skills
- Financial services
Quick Apply
Premier Customer Care Representative
FedEx AMEA —Mascot NSW
- Full-time
- Customer service
- No experience needed
- Microsoft Office
Channel Director - ANZ
Megaport —Sydney NSW
- Full-time
- Remote
- Sales
- AI
- Leadership
- Parental leave
Clearance Agent
FedEx AMEA —Matraville NSW
- Full-time
- No experience needed
- Microsoft Office
- No degree
Sr. Product Manager, AU CX Improvements, Amazon Customer Service, AU Customer Experience Improvement
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Customer service
- Business development
- Bachelor's degree
- Commuter assistance
- Health insurance
14d
Senior Sales Executive
Marriott International, Inc —Sydney NSW
- Full-time
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee assistance program
Executive Assistant & Business Support
Alcon —Macquarie Park NSW
- Full-time
- Office
- Microsoft Office
- Education
- Opportunities for advancement
Associate, Margining and Futures Operations
Macquarie Group Limited —Sydney NSW
- Contract
- Financial services
- Communication skills

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Associate Service Operations Specialist

SITA Switzerland Sarl
North Sydney NSW

Apply Now

Job Details

Permanent | Full-time | Contract

Benefits

Work from home
Employee assistance program

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Microsoft Office
Administrative experience
Communication skills

Full Job Description

Overview:

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.n- To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained.

KEY RESPONSIBILITIES

Candidates for this role must be Australian citizens

Support operational activities for assigned customer accounts
Track service requests, delivery actions, and milestones using internal systems
Assist with coordination between internal teams to progress customer work
Maintain accurate records, trackers, and customer data
Support invoicing and billing processes by confirming delivery status
Prepare basic reports, summaries, and status updates
Respond to customer queries and assist with information requests
Identify and escalate delivery risks, delays, or data issues to senior team members
Follow established processes and contribute to continuous improvement

Qualifications:

EXPERIENCE

1–3 years’ experience in an operations, customer support, administration, or service delivery role
Experience working with external customers is desirable
Exposure to government, regulated environments, or contract‑based services is an advantage
Early‑career candidates with relevant transferable experience are encouraged to apply

KNOWLEDGE & SKILLS

Strong organisational and time‑management skills
High attention to detail and accuracy
Ability to manage multiple tasks and priorities
Clear written and verbal communication skills
Confidence using Microsoft Office (Excel, Word, Outlook, Teams)
Willingness to learn new systems and processes
Understanding of service delivery or operational workflows (desirable)

PROFESSION COMPETENCIES

Customer‑focused and service‑oriented approach
Reliable, proactive, and accountable
Ability to work well in a team environment
Comfortable following processes and guidelines
Willingness to ask questions and learn
Professional judgement to know when to escalate issues

CORE COMPETENCIES

Tertiary qualification in business, operations, IT, or a related field (desirable)
Relevant vocational qualifications or equivalent experience will also be considered

EDUCATION & QUALIFICATIONS

Tertiary qualification in business, operations, IT, or a related field (desirable)
Relevant vocational qualifications or equivalent experience will also be considered

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Apply Now

Refine Your Search

senior customer service associate jobs in sydney, nsw

Associate Service Operations Specialist

BOBBI BROWN Counter Manager - Part Time 30hrs Myer Sydney City

Sales Associate

Associate Managing Consultant, Advisors & Consulting Services, Deploy

Senior Associate, Margining and Futures Operation

Sales Analyst | 15-Month Fixed-Term Contract

Manager, Customer Solutions Management, ANZ

Video Production Officer

Senior Marketing Associate - Acute Care - ANZ

Area Manager (Australia)

Office Manager

System Administrator 2 - Sydney, Australia

Customer Service Officer

Premier Customer Care Representative

Channel Director - ANZ

Clearance Agent

Sr. Product Manager, AU CX Improvements, Amazon Customer Service, AU Customer Experience Improvement

Senior Sales Executive

Executive Assistant & Business Support

Associate, Margining and Futures Operations

I want to receive the latest job alert for senior customer service associate in sydney, nsw

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