In-Demand Senior client relations specialist Jobs in Sydney, Nsw

Senior Workplace Investigations Manager
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Manufacturing
- Leadership
Senior HR Specialist, Employee Relations - APAC (HRBP)
Remote —Sydney NSW
- $46,500 - $117,750 a year
- Remote
- Conflict management
- AI
- Negotiation
- Annual leave
- Work from home
Head of Employee Relations
Arup —Sydney NSW
- Hybrid work
- Analysis skills
- Bachelor's degree
- Business
- Profit sharing
- Parental leave
Senior HR Consultant
Avant —Sydney NSW
- Full-time
- Microsoft Office
- Human resources
Senior Associate / Associate Director - Employment
Cowell Clarke —Sydney NSW
- Full-time
- Business development
- Supervising experience
- Communication skills
- Health insurance
- Parental leave
Senior Communications Manager (12 month FTC)
TP ICAP —Sydney NSW
- Full-time
- Writing skills
- No degree
- SharePoint
3h
People & Culture Business Partner
Perpetual Limited —Sydney NSW
- Full-time
- Work from home
Campaign Executive
LEWIS —Sydney NSW
- Presentation skills
People & Culture Adviser
BDO —Sydney NSW
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
- Health insurance
- On-the-job training
1d
Senior Planner
Built Holdings —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
- Time management
Events and Exhibitions Marketing Manager
Expo Centric —Rydalmere NSW
- Full-time
- CRM software
- Management
- Sales
Quick Apply
Senior Associate, Public Affairs
Teneo —Sydney NSW
- Microsoft Powerpoint
- Microsoft Excel
- Research
PR Group Account Director
Havas Group —Sydney NSW
- Full-time
- Leadership
Youth Worker
The Salvation Army —Surry Hills NSW
- 8 hour shift
- First Aid Certification
- Case management
- Health insurance
- Employee assistance program
Casual Youth Worker
The Salvation Army —Surry Hills NSW
- Weekend availability
- First Aid Certification
- Case management
- Health insurance
- Employee assistance program
Fund Services.IR Supervisor
Citco —Sydney NSW
- Full-time
- Microsoft Outlook
- Microsoft Office
- Finance
Reach Legal Consultants | Employment Lawyers | Sydney
Ashurst LLP —Sydney NSW
- Contract
Senior Accountant, Business Services
BDO —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- On-the-job training
Manager, Company and Personal Insolvency
Teneo —Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
AI Process Transformation Manager
Accenture —Sydney NSW
- Full-time
- Management
- Business development
- Education
- On-the-job training
- Parental leave

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Senior Workplace Investigations Manager

Amazon Commercial Services Pty Ltd -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Call center experience
Manufacturing
Leadership

Full Job Description

DESCRIPTION

Amazon Australia's operations network is growing rapidly with fulfillment centers, sortation centers and delivery stations expanding across the country. With that growth comes a responsibility to ensure every employee concern is handled fairly, thoroughly, and with integrity.

We're looking for a Senior Workplace Investigations Manager to lead complex employee relations and workplace investigations across our Australian Operations network. This is a brand new role for Australia, giving you the opportunity to build the function from the ground up, establish best practice frameworks, and define how workplace investigations are conducted across the country.

You will be the primary investigator for Australia, taking ownership of highly sensitive and ambiguous cases that carry significant business, legal, and reputational implications.

You'll work independently from intake to closure, conducting interviews, analysing evidence, producing comprehensive reports, and recommending outcomes. You'll also partner closely with global ER peers, field PXT partners, Legal, and senior leadership to ensure investigations are intentional, thorough, and aligned with both company policy and Australian employment law.

This isn't just about resolving individual cases. You'll use your casework to identify systemic trends, drive preventive solutions, and contribute to policy improvements that strengthen the employee experience at scale.

Key job responsibilities

Own and lead complex workplace investigations end-to-end: intake, interviews (complainant, witness, subject), evidence analysis, report writing, and recommended actions
Build and establish the workplace investigations function for Australia, setting the standard for how investigations are managed across the network
Navigate highly sensitive matters with discretion, balancing urgency with thoroughness across multiple concurrent cases
Identify patterns and trends in case data to develop proactive solutions and drive continuous improvement across the network
Partner with HR, Legal, and senior leaders to manage escalations, influence outcomes, and build trust through credible, evidence-based recommendations
Ensure investigations comply with company policy and Australian employment law while maintaining strict confidentiality
Drive best practice investigation processes and contribute to frameworks that elevate investigation quality across the region
Provide occasional support to investigations in other APAC countries as needed

BASIC QUALIFICATIONS

7+ years human resource generalist experience or HR investigations specialist experience
Experience in conducting investigative fieldwork, including complainant, witness, and subject employee interviews, investigative data analysis, and production of investigative documentation
Experience supporting hourly employee client groups
Experience in call center, distribution center, or manufacturing environments
Understanding of Australian employment law framework

PREFERRED QUALIFICATIONS

Ability to provide leadership, work collaboratively on teams, and consult effectively and independently with all levels and functional areas of an organization.
Ability to influence and partner with different levels of the organization to achieve results
Ability to apply high judgment and consider the context and totality of the employee experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

senior client relations specialist jobs in sydney, nsw

Senior Workplace Investigations Manager

Senior HR Specialist, Employee Relations - APAC (HRBP)

Head of Employee Relations

Senior HR Consultant

Senior Associate / Associate Director - Employment

Senior Communications Manager (12 month FTC)

People & Culture Business Partner

Campaign Executive

People & Culture Adviser

Senior Planner

Events and Exhibitions Marketing Manager

Senior Associate, Public Affairs

PR Group Account Director

Youth Worker

Casual Youth Worker

Fund Services.IR Supervisor

Reach Legal Consultants | Employment Lawyers | Sydney

Senior Accountant, Business Services

Manager, Company and Personal Insolvency

AI Process Transformation Manager

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