In-Demand Saas sales & customer success Jobs in Sydney, Nsw

Customer Success Manager (Public Sector) - Tech / SaaS
Nearmap —Barangaroo NSW
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- AI
- Free food
Quick Apply
Customer Success Manager – GTM
Experian —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Quick Apply
Business Development Representative (SaaS)
Corto Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Salesforce
- Business development
- Gym membership
Quick Apply
Client Success Executive (B2B Member Growth)
Blue Light Card —Sydney NSW
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Health insurance
- Annual leave
Advertising Sales Specialist
carsales —Sydney NSW
- Contract
- Hybrid work
- Management
- Sales
- Communication skills
- Parental leave
Quick Apply
5d
Customer Success Executive
ServiceNow —Sydney NSW
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
Quick Apply
Business Development Representative
Nearmap —Barangaroo NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free food
Quick Apply
Sales Development Representative
OFX —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Salesforce
- Education
- Parental leave
Quick Apply
Customer Success Manager
INNERGY —Sydney NSW
- Full-time
- Remote
- CRM software
- Salesforce
- ERP systems
Quick Apply
Customer Success Associate
RESONATE SOLUTIONS PTY LIMITED —North Sydney NSW
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick Apply
6d
Client Success Partner, APAC
Fenergo —Sydney NSW
- Hybrid work
- Management
- Sales
- Analysis skills
- Health insurance
- Annual leave
Quick Apply
9d
Customer Success Manager
Mentimeter —Sydney NSW
- $120,000 - $140,000 a year
- Sales
- Bachelor's degree
- No degree
Customer Onboarding Specialist
Clio —Sydney NSW
- $88,000 - $119,000 a year
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
- Dental insurance
- Vision insurance
5d
Team Manager, Client Success - APAC
Bazaarvoice —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
Quick Apply
Customer Success & Digital Account SpecialistNSW
Technogym —Sydney NSW
- Contract
- Management
- Presentation skills
- Communication skills
- Employee assistance program
- Gym membership
Client Onboarding Specialist - Sydney Office
WeTravel —Sydney NSW
- $85,000 a year
- Full-time
- English
- Teaching
- Office experience
- Relocation assistance
- Annual leave
Enterprise Customer Success Manager
Sitemate —Sydney NSW
- $180,000 a year
- Full-time
- Hybrid work
- CRM software
- Google Suite
- Microsoft Excel
- Annual leave
- Work from home
11d
Customer Success Specialist - Agent Solutions
Domain Group —Pyrmont NSW
- Hybrid work
- CRM software
- Presentation skills
- Parental leave
Business Development Executive (Sydney)
Sleek —Sydney NSW
- $80,000 - $120,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Bachelor's degree
- Annual leave
- Work from home
Quick Apply
Solution Sales Executive - CCaaS & Agentic AI
Sprinklr —Sydney NSW
- Full-time
- Management
- Sales
- AI
- Health insurance
- Annual leave

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Customer Success Manager (Public Sector) - Tech / SaaS

Nearmap -
Barangaroo NSW

Quick Apply

Job Details

Full-time

Benefits

Free food

Qualifications

Programme management
Salesforce
Microsoft Office
AI
Communication skills
Marketing
Negotiation

Full Job Description

Company Description

The sky's not the limit at Nearmap.

Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.

We move fast, we care about craft, and we're proud of what we're building. If you're energized by turning hard problems into real-world impact, we'd love to meet you.

Reporting to the Director of Customer Success, you will be responsible for managing Government Accounts in mid-market and enterprise portfolio of accounts, understanding customer needs, and delivering comprehensive engagement to foster strong relationships and measurable business outcomes. You will serve as a trusted advisor, ensuring high levels of customer satisfaction and loyalty while driving customer retention and growth.

You will oversee a large portfolio, identifying churn risks and growth opportunities at scale, engaging with key customer contacts, managing the customer lifecycle from onboarding to renewal, and collaborating with the sales team to expand accounts. You will develop deep expertise in Nearmap’s products and services, using this knowledge to support and guide customers in maximizing the value of their investment in our solutions.

Job Description

Key Responsibilities

Provide proactive customer service and support to drive customer satisfaction.
Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process.
Maintain up-to-date account intelligence in Salesforce and leverage customer data to inform engagement strategies.
Collaborate with the Customer Experience team to develop scalable approaches for managing a large portfolio using customer experience and marketing automation techniques.
Serve as a trusted advisor to customers, guiding them through onboarding, product adoption, retention, and growth initiatives to optimize customer lifetime value.

Identify churn risks and implement proactive measures to address them, ensuring high levels of retention.
Collaborate cross-functionally to resolve customer issues and support growth opportunities.
Partner with Sales teams to identify and develop upsell opportunities.
Actively nurture customer advocacy, encouraging customers to promote Nearmap both internally and externally.
5+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company.
Recent experience serving customers in the LGA, State or Federal Government sectors
Proven ability to map customer business processes to product capabilities.
Demonstrated success in developing and executing customer-centric strategies to maximize value from technology solutions.
Experience managing multiple account engagements and handling escalations in collaboration with Sales and Support teams.

Qualifications

Attributes:

Strong interpersonal and communication skills, with the ability to engage and build relationships with executive stakeholders.
Excellent negotiation and decision-making skills, with a data-driven approach to prioritization.
Ability to identify and act on growth opportunities.
Proficiency in Salesforce and Microsoft Office tools.
Exceptional program management skills, combining creative problem-solving, business acumen, and analytical aptitude.
Ability to work independently, take initiative, and thrive in a fast-paced environment.
Cultural awareness and appreciation for diversity in professional settings

Ready to make a significant impact in customer success? Apply now and join us in driving excellence in customer engagement and retention!

Additional Information

Ways of working

This role is based in our Sydney, Australia office, hybrid, with two anchor days in the office each week.

Some of our benefits

Nearmap takes a holistic approach to our employees' emotional, physical, and financial wellness. Some of our current benefits include:

Quarterly wellbeing day off, four additional days off annually for your 'YOU' Days
Wellbeing and technology allowance
Annual flu vaccinations
Hybrid flexibility for this role
Nearmap subscription (of course!)
Stocked kitchen with access to all the snacks you need
In-office lunch every Tuesday and Thursday at our Sydney CBD office
Showers available for anyone cycling to work or lunchtime gym-goers!

Working at Nearmap

We move fast, we care about craft, and we're proud of what we're building. If you're energised by turning strategy into pipeline and building real relationships with sales, we'd love to meet you.

If you can see yourself working at Nearmap and feel you have the right level of experience, we invite you to get in touch.

Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location, or address. Nearmap is not responsible for any fees related to unsolicited resumes.

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Refine Your Search

saas sales & customer success jobs in sydney, nsw

Customer Success Manager (Public Sector) - Tech / SaaS

Customer Success Manager – GTM

Business Development Representative (SaaS)

Client Success Executive (B2B Member Growth)

Advertising Sales Specialist

Customer Success Executive

Business Development Representative

Sales Development Representative

Customer Success Manager

Customer Success Associate

Client Success Partner, APAC

Customer Success Manager

Customer Onboarding Specialist

Team Manager, Client Success - APAC

Customer Success & Digital Account SpecialistNSW

Client Onboarding Specialist - Sydney Office

Enterprise Customer Success Manager

Customer Success Specialist - Agent Solutions

Business Development Executive (Sydney)

Solution Sales Executive - CCaaS & Agentic AI

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