Company Description
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Warringah Mall – Northern Beaches
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Full time (75 hours per fortnight)
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9 extra days of leave
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Salary range: $72,200 to $80,900 including super
Beyond Bank is one of Australia's largest, 100% member-owned mutual banks with a credit union heritage. We provide personal, business and community banking to more than 300,000 members and operate over 50 branches nationally.
Our vision is to create better lives by caring for our members and communities.
Beyond Bank is a Certified B Corp, meeting high standards of social and environmental impact. We are proud to use our business to drive positive outcomes that benefit our members, communities and people.
Our values of Member Obsession, Empowering Communities, Shared Ambition and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves. The way we work is also demonstrated by the behaviours that we are accountable to uphold: Own It, Call it Out, Be Respectful, Bring Your A Game, Make A Difference and Right Things Right Way.
Job Description
The Role
We currently have an exciting opportunity to join our growing Northern Beaches team. As a Personal Banker, you will be responsible for representing Beyond Bank Australia’s core values and delivering an exceptional customer experience that aligns with our Customer Ownership Strategy. You will play a key role in building strong relationships with our customers, providing tailored banking solutions, and ensuring every interaction reflects our commitment to care, integrity, and community. In addition to delivering outstanding service, you will be focused on achieving individual performance targets that contribute to the overall success of the branch. This is a fantastic opportunity to be part of a supportive and purpose-driven team in one of Sydney’s most iconic coastal regions.
In the role you will
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Provide a local customer owned banking experience to new and existing customers
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Proactively connect customer needs to Beyond Bank’s offerings through excellent listening skills
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Manage general enquiries and provide sound advice and information to our customers
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Contribute to a high achieving team environment with your commitment to success and strong work ethic
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Manage customer bank accounts, including opening, closing, and overseeing transactions
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Collaborate with specialists in the business to deliver the best solution for the customer
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Support customers by providing lending solutions, such as personal loans, credit cards and home loans, ensuring customers fully understand Beyond Bank’s product features and benefits, fees, charges, and the overall value these offerings provide
Qualifications
You're a caring and customer-focused person excited to learn and grow. You value integrity, especially when handling customer information. Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction.
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Resilient, driven, and passionate
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Excellent customer service skills
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A passion for building lasting customer relationships and serving the local community
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Able to work in a dynamic customer service environment
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Excellent problem solving and analytical skills
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Banking or Financial services experience desirable, but not essential
See yourself in our team
Reporting to the Branch Manager, you will be joining the Warringah Branch, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs.
Additional Information
Why work for Beyond Bank?
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [email protected]
And there’s even more benefits:
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Our branch employees receive an additional 6 days of paid leave per year
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Additional 3 paid work-life balance days to boost your annual leave*
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Paid community volunteer days to support many community charities across Australia
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Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
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A flexible, and diverse working environment
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Career development opportunities, training and coaching
By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now!
To find out more about Beyond Bank visit beyondbank.com.au or for more information contact [email protected]
As a certified B Corp we are using our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
