In-Demand Information security customer engagement engineer Jobs in Sydney, Nsw

IT & Workplace Support Engineers (Multiple Opportunities Available)
The Missing Link —Macquarie Park NSW
- Full-time
- Bar
- Software troubleshooting
- Customer service
Quick Apply
Information, Communications and Technology Officer
Safran —Sydney NSW
- Part-time
- Customer service
- Bachelor's degree
- Organisational skills
Application Support Officer
NSW Police Force —Parramatta NSW
- $89,829 - $106,182 a year
- Full-time
- Customer service
4d
Advanced Healthcare Implementation Engineer
Solventum —North Ryde NSW
- Full-time
- Remote
- Management
- Computer Science
- Master's degree
7d
Quality Assurance Engineer
Tecala Group —Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
- Health insurance
- Parental leave
Quick Apply
Engineering Manager - APAC
Solventum —North Ryde NSW
- Full-time
- Management
- Computer Science
- Engineering
Senior Technical Business Analyst
Transport For NSW —Parramatta NSW
- $158,393 - $177,399 a year
- Full-time
- Analysis skills
- APIs
- Agile
11d
Technical AI Instructor
Skills Union —Sydney NSW
- Microsoft Word
- Management
- Computer Science
Quick Apply
Client Executive
NetApp —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Azure
- Annual leave
- Employee assistance program
Principal Information Security Customer Engagement Engineer
LexisNexis —Sydney NSW
- Full-time
- Sales
- Product management
- AI
6d
Application Security Engineer
Endeavour Group —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Scripting
- Agile
Quick Apply
8d
Principal Information Security Customer Engagement Engineer
RELX —Sydney NSW
- Full-time
- Sales
- Product management
- AI
6d
Product Owner
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Agile
- Communication skills
Quick Apply
Critical Environment Field Service Engineer (FSE)
Microsoft —Sydney NSW
- Full-time
- Azure
- Microsoft Office
- Senior Secondary Certificate of Education
Account Executive, Public Sector
Anthropic —Sydney NSW
- Hybrid work
- Sales
- Education
- Bachelor's degree
- Parental leave
NMP80323 -ICT Solutions Implementation Integration Engineer
Amentum —Sydney NSW
- Full-time
- APIs
Principal Technology Consultant - Juniper Service Provider
Hewlett Packard Enterprise —Sydney NSW
- Full-time
- Business development
- Leadership
5d
Professional Services Consultant - Cortex XSIAM
Palo Alto Networks —Sydney NSW
- Full-time
- Remote
- Scripting
- APIs
- AI
Product Manager
Nuix —Sydney NSW
- Hybrid work
- Computer science
- No degree
- Product management
Senior Forward Deployed Engineer
Accenture —Sydney NSW
- Full-time
- Azure
- Computer Science
- Engineering
- On-the-job training
- Parental leave

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IT & Workplace Support Engineers (Multiple Opportunities Available)

The Missing Link
Macquarie Park NSW

Quick Apply

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Software troubleshooting
Customer service
Certificate IV
IT support
Diploma
Communication skills
CompTIA A+
Information Technology

Full Job Description

Sydney | Melbourne | Adelaide

Are you passionate about technology and delivering exceptional customer service? The Missing Link is growing and we are looking for multiple IT & Workplace Support Engineers to join our team to support one of Australia's leading telecommunications organisations.

This is an exciting opportunity to work onsite within a large-scale enterprise environment, providing hands-on support and assist in delivering a seamless technology experience to end users across a range of workplace technologies.

Whether your background is in Tech Bar, Deskside Support, Workplace Technology, End User Computing (EUC), Field Services, or IT Support, we would love to hear from you.

About the Role

As an IT & Workplace Support Engineer, you will be embedded onsite with one of our key telecommunications clients, acting as a trusted technology partner for their workforce. You will provide real-time support, troubleshoot technical issues, deploy devices and equipment, and ensure users can work productively and efficiently.

All roles participate in a fortnightly shift rotation designed to provide service coverage between 7:00am and 7:00pm, Monday to Friday. From time to time, you will be required to participate in an on-call roster outside of standard service hours to support business and client requirements.

We welcome applications from candidates at all stages of their IT journey. Whether you are an experienced IT professional or someone looking to gain their first role in technology, we are interested in individuals who are curious, customer-focused, and eager to develop their technical skills in a supportive team environment.

We have roles available across a range of experience levels:

starting your IT career and looking for an entry-level opportunity to develop your skills in a supportive environment;
have 1-2 years of IT support experience and are ready to take the next step in your career; or
an experienced support professional with a strong background in workplace technology, end-user computing, deskside support, field services, or technical leadership,

About Us

We are The Missing Link, one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we have helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.

We are THE MISSING LINK between where you are and where you want to be.

What you will be doing

Provide onsite, deskside and walk-up IT support to end users.
Troubleshoot hardware, software, Microsoft 365 and connectivity issues.
Manage incidents and service requests through to resolution.
Deploy, configure and support desktops, laptops, mobile devices and peripherals.
Support onboarding, office moves, meeting rooms and workplace technologies.
Manage device lifecycle activities including deployments, refreshes and replacements.
Maintain asset records, documentation and knowledge articles.
Work with Service Desk teams, vendors and technical specialists to resolve issues.
Contribute to service improvements, technology rollouts and user adoption initiatives.

Requirements

Essential

Certificate IV, Diploma or Degree in Information Technology, or equivalent practical experience.
Experience in IT Support, Deskside Support, Tech Bar, Service Desk or Workplace Technology support.
Experience supporting Windows devices and Microsoft 365 environments.
Experience troubleshooting end-user hardware, software and mobility issues.
Experience using ITSM tools and working within service levels.
Enterprise, managed services or VIP support experience is advantageous.

Desirable Certifications

ITIL Foundation
Microsoft Fundamentals (MS-900, AZ-900)
Microsoft Endpoint Administrator
Microsoft Modern Desktop Administrator
CompTIA A+

Skills Requirements

Strong troubleshooting and problem-solving abilities.
Excellent communication and customer service skills.
Ability to manage competing priorities and work independently.
Positive attitude, strong attention to detail and willingness to learn.
Strong stakeholder engagement and teamwork skills.

What's in it for you

Work across a broad range of modern workplace technologies.
Build your technical capability with exposure to enterprise environments.
Learn from experienced engineers, consultants and technology specialists.
Participate in technology projects, upgrades and transformation initiatives.
Gain exposure to diverse clients, industries and technology environments.
Access clear career progression opportunities within a growing technology practice.
Be part of a collaborative team focused on delivering exceptional customer experiences.

Benefits

Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities. Here are some of the best things about working with The Missing Link:

A culture that values learning, development, and career progression.
A respected name backed by a strong track record of success, recognised industry awards, and the global strength of Infosys.
Variety in your day, working directly with users and supporting a diverse range of technologies and business-critical services.
Build valuable experience within an enterprise client environment that can accelerate your career in workplace technology, end-user computing and IT support.

Quick Apply

Refine Your Search

information security customer engagement engineer jobs in sydney, nsw

IT & Workplace Support Engineers (Multiple Opportunities Available)

Information, Communications and Technology Officer

Application Support Officer

Advanced Healthcare Implementation Engineer

Quality Assurance Engineer

Engineering Manager - APAC

Senior Technical Business Analyst

Technical AI Instructor

Client Executive

Principal Information Security Customer Engagement Engineer

Application Security Engineer

Principal Information Security Customer Engagement Engineer

Product Owner

Critical Environment Field Service Engineer (FSE)

Account Executive, Public Sector

NMP80323 -ICT Solutions Implementation Integration Engineer

Principal Technology Consultant - Juniper Service Provider

Professional Services Consultant - Cortex XSIAM

Product Manager

Senior Forward Deployed Engineer

I want to receive the latest job alert for information security customer engagement engineer in sydney, nsw

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