In-Demand Dispute resolution specialist Jobs in Sydney, Nsw

Dispute Resolution Specialist - General Insurance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- SharePoint
- Pet insurance
Quick Apply
12d
Senior Dispute Resolution Specialist - Superannuation
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick Apply
11d
Dispute Resolution & Compliance Specialist
BizCover —Sydney NSW
- Full-time
- Hybrid work
- Flexible schedule
Quick Apply
2d
Senior Specialist Legal Editor (Dispute Resolution)
Thomson Reuters —Pyrmont NSW
- Full-time
- Hybrid work
- Writing skills
- Research
- Office
- Tuition reimbursement
- Work from home
Internal Dispute Resolution Specialist
Volkswagen Financial Services Australia —Chullora NSW
- Financial services
- Communication skills
Disputes Resolution Specialist
Shift —Sydney NSW
- Full-time
- Hybrid work
- Finance
- Business
- Communication skills
- Parental leave
Dispute Resolutions Specialist
Brighte Capital —Sydney NSW
- Full-time
- AI
Associate, Dispute Resolution
Cowell Clarke —Sydney NSW
- Full-time
- Management
- Communication skills
- Health insurance
- Parental leave
Associate Director, Dispute Resolution
Cowell Clarke —Sydney NSW
- Full-time
- Business development
- Health insurance
- Parental leave
Dispute Resolution Specialist 1 1
Allianz —Sydney NSW
- Full-time
- Hybrid work
Senior Customer Resolutions Specialist
AIA —Sydney NSW
- Full-time
- Hybrid work
- In-person
- Negotiation
- Health insurance
- Employee discount
Customer Resolutions Specialist - 12-month fixed term contract
Avant —Sydney NSW
- Full-time
- Analysis skills
- Financial services
- Communication skills
Accounting & Reporting Specialist (O2C)
IKEA —Tempe NSW
- Full-time
- Finance
- Master's degree
- Analysis skills
13d
Technical Services Pricing Specialist
JLL —Sydney NSW
- Hybrid work
- Bachelor's degree
- Business
- Communication skills
- Health insurance
- Employee discount
Complaint Resolution Analyst
American Express —Sydney NSW
- Full-time
- Customer service
- Financial services
- Communication skills
- Health insurance
- Dental insurance
4d
Technical Services Pricing Specialist
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- AI
- Business
- Health insurance
- Employee discount
Quick Apply
Industrial Relations Specialist
NSW Health —Sydney Olympic Park NSW
- $132,236 - $150,222 a year
- Full-time
- No degree
- AI
- Communication skills
- Travel reimbursement
Complaints Specialist - IDR/EDR
Stake —Sydney NSW
- Full-time
- Organisational skills
- Annual leave
- Parental leave
Quick Apply
6d
Employment Practices Specialist
Gallagher Bassett —Sydney NSW
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
- Employee stock purchase plan
- Health insurance
10d
Associate | Litigation & Dispute Resolution | Class Actions
MinterEllison —Sydney NSW
- Contract
- AI

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Dispute Resolution Specialist - General Insurance

AFCA -
Sydney NSW

Quick Apply

Job Details

Full-time
12 days ago

Benefits

Pet insurance

Qualifications

Microsoft Office
Organisational skills
SharePoint
Financial services
Communication skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will:

Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
Work with consumers and financial firms to gather information and understand the core issues
Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

The kind of complaints you would review will be across:

Domestic Insurance such as home and contents for car insurance
Travel or ticket insurance
Pet insurance
Sickness or accident insurance
Strata title insurance
Small business insurances including farm insurance

Qualifications

To be successful in this role, you will have:

Demonstrated understanding of complaint handling or alternative dispute resolution processes and a strong resolution mindset
Demonstrated experience in the financial services industry, preferably within general insurance, legal, or alternative complaint resolution sectors.
Ability to investigate and identify the issues and information we need to form a view
Strong verbal and written communication skills to understand information and communicate the issues and approach in a clear and concise manner
Draft written communication in Plain English tailoring it to stakeholders
Excellent organisational skills that enable you to work across multiple complaints and activities simultaneously ensuring matters are progressing
Resilience and empathy and willingness to have difficult conversations with consumers and financial firms, focusing on resolving complaints in a timely manner
A highly responsive approach to your work
Ability to work autonomously and as part of a close and supporting team
Ability to work with Microsoft products including Office, Dynamics365 and SharePoint.

An opportunity to thrive in and help contribute to a culture that values fairness, efficiency, and accessibility.

Additional Information

Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

dispute resolution specialist jobs in sydney, nsw

Dispute Resolution Specialist - General Insurance

Senior Dispute Resolution Specialist - Superannuation

Dispute Resolution & Compliance Specialist

Senior Specialist Legal Editor (Dispute Resolution)

Internal Dispute Resolution Specialist

Disputes Resolution Specialist

Dispute Resolutions Specialist

Associate, Dispute Resolution

Associate Director, Dispute Resolution

Dispute Resolution Specialist 1 1

Senior Customer Resolutions Specialist

Customer Resolutions Specialist - 12-month fixed term contract

Accounting & Reporting Specialist (O2C)

Technical Services Pricing Specialist

Complaint Resolution Analyst

Technical Services Pricing Specialist

Industrial Relations Specialist

Complaints Specialist - IDR/EDR

Employment Practices Specialist

Associate | Litigation & Dispute Resolution | Class Actions

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