In-Demand Customer success manager saas Jobs in Sydney, Nsw

Customer Success Manager (Public Sector) - Tech / SaaS
Nearmap —Barangaroo NSW
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- AI
- Free food
Quick Apply
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect Inc —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
Customer Success Manager – GTM
Experian —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Quick Apply
Senior Manager of Customer Success (APAC)
iManage —Sydney NSW
- Full-time
- Remote
- PMP
- Sales
- Salesforce
- Health insurance
- Annual leave
Quick Apply
8d
Customer Success Manager (SMB)
Heidi —Sydney NSW
- Full-time
- Remote
- Work from home
- Parental leave
4d
Customer Success Manager
Mentimeter —Sydney NSW
- $120,000 - $140,000 a year
- Sales
- Bachelor's degree
- No degree
Customer Success Manager – GTM
Experian Information Solutions —Sydney NSW
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Customer Success Manager
Vincere —Sydney NSW
- Management
- Recruiting
- Leadership
Quick Apply
Customer Success Manager
Hapana —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Presentation skills
- Annual leave
- Work from home
Quick Apply
5d
Senior Customer Success Manager
Intercom —Sydney NSW
- Hybrid work
- Management
- AI
- Health insurance
- Annual leave
Customer Success Manager (Enterprise)
Heidi —Sydney NSW
- Full-time
- Remote
- Hospital experience
- Work from home
- Parental leave
Customer Success Manager
Objective Corporation —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
2d
Customer Success Manager, APAC
Oxford Economics —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- English
Quick Apply
Enterprise Customer Success Manager
LogicMonitor —Sydney NSW
- Bachelor's degree
- AI
10d
Field Enablement Manager APJ - Customer Success
Legora —Sydney NSW
- Full-time
- Sales
- Master's degree
- AI
14d
Customer Success Manager
Intercom —Sydney NSW
- Hybrid work
- APIs
- AI
- Communication skills
- Health insurance
- Annual leave
Customer Success Manager
Compass Education —Sydney NSW
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Quick Apply
Moveworks Sr Customer Success Manager
ServiceNow —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- AI
Quick Apply
Customer Success Manager
AvePoint —Sydney NSW
- Hybrid work
- Azure
- Customer service
- Salesforce
- Health insurance
- Tuition reimbursement
Quick Apply

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Customer Success Manager (Public Sector) - Tech / SaaS

Nearmap -
Barangaroo NSW

Quick Apply

Job Details

Full-time

Benefits

Free food

Qualifications

Programme management
Salesforce
Microsoft Office
AI
Communication skills
Marketing
Negotiation

Full Job Description

Company Description

The sky's not the limit at Nearmap.

Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.

We move fast, we care about craft, and we're proud of what we're building. If you're energized by turning hard problems into real-world impact, we'd love to meet you.

Reporting to the Director of Customer Success, you will be responsible for managing Government Accounts in mid-market and enterprise portfolio of accounts, understanding customer needs, and delivering comprehensive engagement to foster strong relationships and measurable business outcomes. You will serve as a trusted advisor, ensuring high levels of customer satisfaction and loyalty while driving customer retention and growth.

You will oversee a large portfolio, identifying churn risks and growth opportunities at scale, engaging with key customer contacts, managing the customer lifecycle from onboarding to renewal, and collaborating with the sales team to expand accounts. You will develop deep expertise in Nearmap’s products and services, using this knowledge to support and guide customers in maximizing the value of their investment in our solutions.

Job Description

Key Responsibilities

Provide proactive customer service and support to drive customer satisfaction.
Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process.
Maintain up-to-date account intelligence in Salesforce and leverage customer data to inform engagement strategies.
Collaborate with the Customer Experience team to develop scalable approaches for managing a large portfolio using customer experience and marketing automation techniques.
Serve as a trusted advisor to customers, guiding them through onboarding, product adoption, retention, and growth initiatives to optimize customer lifetime value.

Identify churn risks and implement proactive measures to address them, ensuring high levels of retention.
Collaborate cross-functionally to resolve customer issues and support growth opportunities.
Partner with Sales teams to identify and develop upsell opportunities.
Actively nurture customer advocacy, encouraging customers to promote Nearmap both internally and externally.
5+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company.
Recent experience serving customers in the LGA, State or Federal Government sectors
Proven ability to map customer business processes to product capabilities.
Demonstrated success in developing and executing customer-centric strategies to maximize value from technology solutions.
Experience managing multiple account engagements and handling escalations in collaboration with Sales and Support teams.

Qualifications

Attributes:

Strong interpersonal and communication skills, with the ability to engage and build relationships with executive stakeholders.
Excellent negotiation and decision-making skills, with a data-driven approach to prioritization.
Ability to identify and act on growth opportunities.
Proficiency in Salesforce and Microsoft Office tools.
Exceptional program management skills, combining creative problem-solving, business acumen, and analytical aptitude.
Ability to work independently, take initiative, and thrive in a fast-paced environment.
Cultural awareness and appreciation for diversity in professional settings

Ready to make a significant impact in customer success? Apply now and join us in driving excellence in customer engagement and retention!

Additional Information

Ways of working

This role is based in our Sydney, Australia office, hybrid, with two anchor days in the office each week.

Some of our benefits

Nearmap takes a holistic approach to our employees' emotional, physical, and financial wellness. Some of our current benefits include:

Quarterly wellbeing day off, four additional days off annually for your 'YOU' Days
Wellbeing and technology allowance
Annual flu vaccinations
Hybrid flexibility for this role
Nearmap subscription (of course!)
Stocked kitchen with access to all the snacks you need
In-office lunch every Tuesday and Thursday at our Sydney CBD office
Showers available for anyone cycling to work or lunchtime gym-goers!

Working at Nearmap

We move fast, we care about craft, and we're proud of what we're building. If you're energised by turning strategy into pipeline and building real relationships with sales, we'd love to meet you.

If you can see yourself working at Nearmap and feel you have the right level of experience, we invite you to get in touch.

Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location, or address. Nearmap is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

customer success manager saas jobs in sydney, nsw

Customer Success Manager (Public Sector) - Tech / SaaS

Customer Success Manager - Risk Management - SaaS (Hybrid)

Customer Success Manager - Risk Management - SaaS (Hybrid)

Customer Success Manager – GTM

Senior Manager of Customer Success (APAC)

Customer Success Manager (SMB)

Customer Success Manager

Customer Success Manager – GTM

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager (Enterprise)

Customer Success Manager

Customer Success Manager, APAC

Enterprise Customer Success Manager

Field Enablement Manager APJ - Customer Success

Customer Success Manager

Customer Success Manager

Moveworks Sr Customer Success Manager

Customer Success Manager

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