In-Demand Customer experience leader Jobs in Sydney, Nsw

Junior Technical Support Analyst - 0.4 FTE
Standards Australia —Sydney NSW
- Full-time
- University
- In-person
Quick Apply
Entry Level Solar Representative - Tele Sales
Smart Energy Group —Sydney NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Director of Global Distribution
BLUblox Pty Ltd (Bon Charge) —Sydney NSW
- $220,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- In-person
- Leadership
Quick Apply
Horse Racing & Sports fans Wanted! Sales Agent role in Crows Nest
The Great Tip Off —Crows Nest NSW
- $30 - $40 an hour
- Part-time
- Sales
- Customer service
- Salesforce
Quick Apply
14d
Customer Service and Support Team Leader
Telstra —Sydney NSW
- Full-time
- Management
- Team management
- Communication skills
- Parental leave
Customer Experience Team Leader
IKEA —Tempe NSW
- Weekend availability
- Customer service
- Organisational skills
- Leadership
- Annual leave
- Parental leave
Customer Experience Manager Pitt Street
Zara —Sydney NSW
- Part-time
- Leadership
- Employee assistance program
- Employee discount
Scheduler / Administrator
Right at Home Sydney Parramatta —Pemulwuy NSW
- $75,000 - $80,000 a year
- Full-time
- Customer service
- Microsoft Office
- First Aid Certification
- Employee discount
Quick Apply
14d
Administrator/Rostering Officer
Right at Home Sydney Parramatta —Pemulwuy NSW
- $75,000 - $80,000 a year
- Full-time
- Customer service
- Microsoft Office
- First Aid Certification
- Employee discount
Quick Apply
Customer Service and Support Team Leader
Telstra Business Technology Centre Perth South —Sydney NSW
- Full-time
- Management
- Team management
- Communication skills
- Parental leave
Customer Service Team Leader - Switchboard Builders/Contractors
NHP —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Health insurance
- Parental leave
Quick Apply
6d
3IC (Retail) (Full-time)
Mejuri —Sydney NSW
- $31 - $34 a year
- 8 hour shift
- Analysis skills
- Commuter assistance
- Health insurance
Quick Apply
Retail Sales Assistant ( Fulltime )
Central Cleaning Supplies —St Peters NSW
- $68,000 - $70,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
Quick Apply
9d
Entry Level Solar Sales Representative
Smart Energy Group —Sydney NSW
- Weekend availability
- Sales
- No experience needed
- In-person
Quick Apply
Professional Fundraiser – Events | Sydney | Immediate Start
Red Gum nfp —North Sydney NSW
- $32.50 - $40.00 an hour
- Urgently hiring
- Hospitality
- Sales
- In-person
Quick Apply
3d
Coles Merchandiser
BIG Brand Influence Group —Leichhardt NSW
- $32.79 an hour
- Monday to Friday
- Planograms
- POS
- Organisational skills
Quick Apply
Conference Registration Manager
Gartner —Sydney NSW
- Full-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Microsoft Office
13d
Event Cinemas Hornsby_Frontline Cinema Worker
EVT Group —Hornsby NSW
- Management
- Customer service
- No degree
STORE MANAGER - BROADWAY
Shaver Shop —Ultimo NSW
- Weekend availability
- Management
- Sales
- Team management
- Employee discount
Quick Apply
7d
Operations Team Assistant - 4 days per week
CBRE —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave

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Junior Technical Support Analyst - 0.4 FTE

Standards Australia -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Help desk

Full Job Description

Not-for-profit, Australia's leading standards body
Located near Wynyard and Circular Quay
Employer of Choice Award winner 2023 and 2024

Who are we?

Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 200 professionals dedicated to helping shape Australia’s future and fulfilling our mission of empowering communities.

Our organisation brings experts together to create national and international standards that serve as essential guidelines for products and services, ultimately benefiting the Australian community. Our vision is to be a global leader in providing trusted solutions that improve life today and tomorrow.

About the role

The Technical Support Analyst provides friendly, practical IT support to SA employees (and approved vendors) via face-to-face, phone and Microsoft Teams. The role is primarily focused on Level 1 support and day-to-day user assistance, with some Level 2 troubleshooting as required.

As the first point of contact for IT requests and incidents, the Technical Support Analyst logs and manages tickets in line with Service Desk processes, provides clear updates, and escalates issues to specialist teams when needed to meet agreed service levels.

This is an internal customer-facing role working only onsite to support staff. The position is offered on a part-time basis, with 2 days per week onsite in the office with an option to work up to 3 days per week onsite.

What you’ll do

Act as a first point of contact for IT incidents and service requests via phone, email and in-person support.
Provide Level 1 support and basic Level 2 troubleshooting across end-user devices, standard applications and SaaS platforms.
Resolve requests where possible at first contact and provide clear updates to users, escalating appropriately to meet agreed service levels.
Log, categorise and prioritise incidents and service requests, maintaining accurate notes and outcomes through to closure.
Provide first-line support for meeting room and audio-visual (AV) technology (e.g., Microsoft Teams Rooms, displays, cameras and microphones) and escalate faults when required.
Escalate unresolved issues to the appropriate IT team or vendor, providing relevant troubleshooting details.
Assist with basic setup and support of standard hardware and software, following agreed procedures.
Support common workplace technologies including laptops, mobile devices, printers, Microsoft 365 and collaboration tools.
Maintain clear ticket notes and simple documentation for common issues and fixes.
Contribute to the knowledge base by capturing helpful tips, known issues and workarounds.
Support onboarding and offboarding activities as assigned (e.g., basic account setup requests, access changes and equipment preparation), in line with documented processes.
Work with other IT teams and vendors to resolve issues, escalating and following up as required.
Follow Service Desk processes and contribute ideas for small improvements to user support.

You will bring

Studying an Information Technology course at University or TAFE.
Experience in an IT Service Desk, any customer support, or technical help role, providing first level support to end users (Desirable but not essential).
Working knowledge of common end-user technology (Windows laptops/desktops, peripherals, Microsoft 365 and standard business applications).
Familiarity with logging and managing incidents and service requests, including prioritisation, communication and escalation. (Desirable but not essential).
Ability to troubleshoot and resolve routine technical issues remotely and in person, with a strong focus on customer service.
Exposure to user lifecycle activities (e.g., onboarding/offboarding coordination, access requests and equipment provisioning) is desirable.
Comfortable documenting solutions clearly and contributing to a simple knowledge base.
Relevant IT certifications (e.g., ITIL Foundation, Microsoft, CompTIA) are welcome but not essential.

Nice to have

Teamwork - Works collaboratively within the Service Desk and broader IT team to achieve shared outcomes and deliver consistent, high‑quality support.
Results Focused - Takes ownership of tasks and tickets, following issues through to resolution with a strong focus on accuracy, quality, and meeting agreed service levels.
Customer Focused - Proactively understands and responds to the needs of internal and external customers.
Communication - Communicates technical information clearly, concisely, and accurately, selecting the most effective medium for the audience and situation.
Analytical & Problem Solving - Applies logical thinking and initiative to diagnose and resolve issues efficiently, escalating only when appropriate and with clear supporting information.
Technology & Learning - Demonstrates a strong willingness and ability to learn, adapt, and support new technologies, systems, and software as the environment evolves.

Culture & Benefits

Standards Australia is proud to have been awarded the prestigious Employer of Choice Award for two consecutive years, 2023 and 2024. This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence.

We offer a range of People Perks that support flexibility, wellbeing, career growth, and recognition - helping you thrive at work and beyond.

What's next?

If Standards Australia sounds like the place for you, please submit your CV outlining your experience and suitability to this role. Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application.

At Standards Australia, we are proud to be an equal opportunity employer, and we are committed to fostering a working environment that values diversity, inclusion, and belonging. Our mission is to empower our communities, and in doing so, we strive to create an organisation that genuinely reflects and respects the diversity of the communities we serve; putting people at the heart of all we do. We welcome applications from people of all cultural and linguistic groups, people of all ages and genders, people of Aboriginal and/or Torres Strait Islander background, people with a disability, and people from the LGBTQIA+ community. Should you need any adjustments to be made to our recruitment process, please contact [email protected]

Quick Apply

Refine Your Search

customer experience leader jobs in sydney, nsw

Junior Technical Support Analyst - 0.4 FTE

Entry Level Solar Representative - Tele Sales

Director of Global Distribution

Horse Racing & Sports fans Wanted! Sales Agent role in Crows Nest

Customer Service and Support Team Leader

Customer Experience Team Leader

Customer Experience Manager Pitt Street

Scheduler / Administrator

Administrator/Rostering Officer

Customer Service and Support Team Leader

Customer Service Team Leader - Switchboard Builders/Contractors

3IC (Retail) (Full-time)

Retail Sales Assistant ( Fulltime )

Entry Level Solar Sales Representative

Professional Fundraiser – Events | Sydney | Immediate Start

Coles Merchandiser

Conference Registration Manager

Event Cinemas Hornsby_Frontline Cinema Worker

STORE MANAGER - BROADWAY

Operations Team Assistant - 4 days per week

I want to receive the latest job alert for customer experience leader in sydney, nsw

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