In-Demand Contact centre consultant Jobs in Sydney, Nsw

Client Contact Consultant, E-Commerce
Hermès Paris —Sydney NSW
- Full-time
- Sales
- Customer service
- Organisational skills
Contact Centre Consultant - Sydney Weployee
Weploy —Sydney NSW
- $34.48 an hour
- Urgently hiring
- Hybrid work
- Customer service
- Communication skills
Quick Apply
Banking Consultants across Sydney NSW
ANZ Banking Group —Sydney NSW
- Part-time
- Communication skills
14d
Inbound Sales Consultant
O'Brien Glass Industries Limited —Padstow NSW
- $33.09 an hour
- Overtime
- Hybrid work
- Sales
- Paid training
- Health insurance
10d
Client Service Consultant
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Typing
- Communication skills
- Annual leave
- Work from home
Client Service Consultant - Wealth
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Financial services
- Typing
- Annual leave
- Work from home
First Nations Team Manager – Service Contact Centre
My NRMA —Sydney Olympic Park NSW
- Weekend availability
- Hybrid work
- Customer service
- Recruiting
- Leadership
- Employee discount
- Gym membership
Quick Apply
Community Services Consultant
The Benevolent Society —Sydney NSW
- $80,000 - $85,000 a year
- 12 hour shift
- Hybrid work
- Customer service
- Communication skills
- Employee assistance program
SAP Functional Consultant
BMP Technologies —Sydney NSW
- $800 - $900 a day
- Contract
- Management
- In-person
Quick Apply
5d
Trainee - Unaccredited Position
NSW Health —Kogarah NSW
- $117,745 - $147,664 a year
- Temporary
- Medicine
- Communication skills
- Hospital experience
Employment Consultant
Asuria —Hurstville NSW
- Full-time
- Sales
- Customer service
- Administrative experience
- Parental leave
- Employee discount
7h
Sales Development Representative
OpenText —North Sydney NSW
- CRM software
- Sales
- Salesforce
Customer Service Consultant
Cushman & Wakefield —Parramatta NSW
- Full-time
- Hybrid work
- Customer service
Quick Apply
11d
Service Delivery Consultant
NGS Super —Sydney NSW
- Full-time
- CRM software
- Customer service
- Financial services
Quick Apply
Senior Customer Engagement Consultant
Zurich Insurance —North Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Parental leave
10d
Casual Sales Consultant | BRA FITTER | Myer Macquarie Centre
Hanesbrands Australasia —Sydney NSW
- Parental leave
- Employee assistance program
7d
Consultant - Social Development
NGH Pty Ltd —Sydney NSW
- Full-time
- Research
- Analysis skills
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Principal Recruitment Consultant
NES Internal —Sydney NSW
- Contract
- Hybrid work
- Recruiting
- Construction experience
6d
AWS Consultant - AWS Connect - CX
Concentrix —Sydney NSW
- Full-time
- DevOps
- SQL
- AWS
CX Technology Consultant
Datacom —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- APIs
Quick Apply

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Client Contact Consultant, E-Commerce

Hermès Paris -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Sales
Customer service
E-commerce
Organisational skills
Communication skills
Office experience

Full Job Description

The Opportunity:

The Client Contact Consultant is responsible for managing client communications across all channels within the Client Contact Centre. This includes responding to enquiries via phone, email, and digital platforms, ensuring all client requests are handled efficiently and to a high standard. In this role, you will support the end-to-end online and phone order workflow, as well as complete relevant back-office tasks to ensure seamless client experience. As a key brand ambassador, you will deliver exceptional service, representing the House with professionalism and a commitment to excellence in every interaction. You will act as the primary point of contact for clients and are accountable to resolve enquiries in line with company policies, procedures, and standards.

Based in our E-Commerce Office, this is a fully on-site position requiring in-person attendance five days per week.

Key Responsibilities:

Front Office – Client Experience

Deliver exceptional service across all communication channels (phone, email, and client contact platforms such as Eptica)
Respond to 100% of client enquiries in a timely and professional manner, including:
- Product information and availability
- Order tracking and follow-ups
- Delivery and returns
- Client claims and general enquiries
Act as the primary contact point, confidently resolving issues or escalating to relevant teams (Retail, After-Sales, Store Management) when required
Ensure all client interactions meet defined service standards and response time SLAs
Build strong client relationships through a personalised and solution-oriented approach

Back Office – E-commerce Order Management

Review, validate, and process online and telephone orders with a high level of accuracy
Proactively contact clients when additional information or issue resolution is required (e.g. order exceptions, stock limitations)
Manage orders end-to-end from validation to invoicing
Coordinate shipment requests and provide tracking details to clients
Oversee returns and exchanges, ensuring quality control processes are followed before refund validation
Maintain strong cross-functional collaboration with Inventory and Finance to ensure smooth order flow

Reporting & Continuous Improvement

Contribute to regular reporting, including:
- Sales activity (order types, payment methods)
- Client enquiries and complaints by category
- Returns and exchanges analysis
Identify recurring client issues or process gaps and proactively suggest improvements
Support ad hoc operational and client experience initiatives

Skills and Competencies:

Strong client service mindset with a passion for delivering excellence
Excellent communication and interpersonal skills
Retail awareness with the ability to balance service and sales
High attention to detail and strong organisational skills
Ability to prioritise effectively in a fast-paced e-commerce environment
Solutions-driven with strong problem-solving capability
Comfortable working with digital systems and following structured processes
Interest in luxury products and brand storytelling

About You:

Minimum 3 years’ experience in customer service, client contact center, or e-commerce support role
Experience within the luxury retail or service environment preferred
Highly organised, reliable, and detail-oriented
Resilient under pressure with the ability to manage complex or sensitive client situations
Confident handling difficult conversations and client escalations
Strong team player with a collaborative mindset
Proactive, adaptable, and accountable for outcomes

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.

Apply Now

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