In-Demand Contact center engineer Jobs in Sydney, Nsw

Contact Center Transformation Lead
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Azure
- Management
Quick Apply
TIPM, Network Delivery, Data Center Capacity Delivery
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- Writing skills
Expansion Transaction Manager , APAC Data Center Supply Solutions
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Management
- Customer service
- Business development
Facility Operation Center Technical Specialist, Facility Operations Center
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- AWS
8d
Partner Manager
NetApp —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- AI
- Annual leave
- Employee assistance program
Technical Business Analyst
Megaport —Sydney NSW
- Full-time
- Remote
- Analysis skills
- Software development
- APIs
- Parental leave
Sr. Technical Support Engineer, Focused Services
Palo Alto Networks —Sydney NSW
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Data Center IT Operations Technician, Data Center Operations
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- Senior Secondary Certificate of Education
- AWS
3d
Software Engineer
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- SQL
- AWS
Data Center Technical Operations Engineer, AWS Infrastructure Operations
Amazon Corporate Services Pty Ltd —Sydney NSW
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Operations Research and AI Consultant, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- AWS
- Bachelor's degree
IOC Network Specialist
IREN —Sydney NSW
- Full-time
- Maintenance
- AI
- Communication skills
- Health insurance
- Dental insurance
Executive Assistant & Transformation Program Manager
Otis —Sydney NSW
- Full-time
- Communication skills
Data Center Regional Engineer -Colo Electrical Engineer
Amazon Corporate Services Pty Ltd —Sydney NSW
- Urgently hiring
- Engineering
- AWS
- Electrical experience
BIM Systems Administrator, DC Design Engineering
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- AutoCAD
- CAD
- Engineering
Data Center Technical Operations Engineer, SYD Colo DCEO
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- AWS
- Electrical experience
- Bachelor's degree
Business Development Director
Peak Energy —Sydney NSW
- $230,000 - $280,000 a year
- Full-time
- Remote
- Sales
- Engineering
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Frontend Software Engineer
Megaport —Sydney NSW
- Full-time
- Remote
- APIs
- AI
- Wellness program
Technical Account Manager
Fiserv —Sydney NSW
- Full-time
- Computer Science
- SQL
- Analysis skills
Technical Solutions Engineer, Campus & WiFi-focused - Sydney
Arista Networks —Sydney NSW
- Full-time
- Computer Science
- Sales
- Data analysis skills
Quick Apply

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Contact Center Transformation Lead

Infosys Singapore & Australia -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

CRM software
Azure
Management
AIX
Salesforce
AWS
AI
Leadership
Communication skills

Full Job Description

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation.To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com

Requirements

Offering Lead – Contact Center & AI - APAC

If you want to be part of a team destined to disrupt the market with a fresh approach to Contact Center transformation, join us. We are looking for Offering Lead – Contact Center and AI who can manage end to end KPIs for this offering under AIX practice. Candidate should have strong understanding of Contact Center ecosystem, critical capabilities that make up a smart contact center (CRM / IVR / Self Service, etc) and able to vision a future that is AI driven.

Experience and Responsibilities:

Minimum experience of 10+ years working as senior SME in Contact Centre having driven and delivered transformation programs.
A good mix of following knowledge will be a right fit for this role. Understand Contact Center business processes: 60%, Contact Center technology: 40%.
Must have Contact Center transformation experience, Must have exposure to CRM (Salesforce or Microsoft) – preferably implemented service management at contact center.
Prefer if experience to Genesys or Avaya or AWS connect with conversational AI implementation (e.g. chatbot).
Prefer candidates working with existing consulting firms, however Industry experience is welcome with right aptitude for consultative engagements.
Good aptitude and understanding of how AI is expected to disrupt contact center of future.
Offering lead will have following key responsibilities:
Own the entire offering area and build/own go to market plan.
Own the people plan across entire lifecycle.
Design and rollout new sub offerings with likely demand in market.
Represent Infosys Consulting in relevant events.
Responsible to drive business targets across revenue, utilisation and knowledge management.
Able to engage and work with technology partners to help build solution designs as well as build project plans.
Experience working with cloud technologies such as Azure, AWS & Google Cloud.
Good understanding of building omni-channel integrations.
Very strong communication and presentation skills with ability to independently manage executive meetings and show business value.
People management skills with the ability to lead a team if needed.
Collaborate with cross-functional teams, including developers, data engineers, and project managers, to ensure successful project delivery.

Benefits

We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

Quick Apply

Refine Your Search

contact center engineer jobs in sydney, nsw

Contact Center Transformation Lead

TIPM, Network Delivery, Data Center Capacity Delivery

Expansion Transaction Manager , APAC Data Center Supply Solutions

Facility Operation Center Technical Specialist, Facility Operations Center

Partner Manager

Technical Business Analyst

Sr. Technical Support Engineer, Focused Services

Data Center IT Operations Technician, Data Center Operations

Software Engineer

Data Center Technical Operations Engineer, AWS Infrastructure Operations

Operations Research and AI Consultant, AWS Professional Services

IOC Network Specialist

Executive Assistant & Transformation Program Manager

Data Center Regional Engineer -Colo Electrical Engineer

BIM Systems Administrator, DC Design Engineering

Data Center Technical Operations Engineer, SYD Colo DCEO

Business Development Director

Frontend Software Engineer

Technical Account Manager

Technical Solutions Engineer, Campus & WiFi-focused - Sydney

I want to receive the latest job alert for contact center engineer in sydney, nsw

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