In-Demand Call centre operational support Jobs in Sydney, Nsw

Customer Service Representative – end date June 2027
Challenger —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Financial services
- Communication skills
11d
Customer Operations Analyst
Smartways Logistics —Macquarie Park NSW
- $63,995.15 - $115,948.30 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick Apply
Control Room Operator - Incident Management Centre (IMC)
Constant Security —Parramatta NSW
- Weekend availability
- First Aid Certification
- Communication skills
- Employee assistance program
Senior Customer Care Representative
Seafolly —Alexandria NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee assistance program
Quick Apply
Collections Officer
Transurban —Sydney NSW
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Office
Call Centre Manager
Hire with Reef —Sydney NSW
- Full-time
- CRM software
- Management
- Customer service
Quick Apply
Communications Officer
NSW Police Force —Surry Hills NSW
- $70,579 - $87,199 a year
- Full-time
- Paid training
6d
Urgent Care Operations Coordinator-Medical State Office NSW
For Health Group —Leichhardt NSW
- Weekend availability
- Management
- Administrative experience
- Communication skills
- Health insurance
- Dental insurance
Team Leader, Customer Engagement (hybrid/remote)
Commonwealth Superannuation Corporation (CSC) —Sydney NSW
- Full-time
- Hybrid work
- Management
- Conflict management
- Leadership
5d
Service Logistics Coordinator
FedEx AMEA —Banksmeadow NSW
- Full-time
- No experience needed
- Microsoft Office
- No degree
Financial Care Officer - 12 Month Contract
ING —Sydney NSW
- Contract
- Customer service
- Financial services
- Communication skills
7d
Business Services and Operations Support
Toll Group —Sydney NSW
- Full-time
- Management
- Microsoft Office
- Administrative experience
Assistant Retail Manager/ Administration Manager
JLL —Sydney NSW
- Microsoft Excel
- Administrative experience
- Health insurance
- Parental leave
14d
Warehouse Assistant
Achieve Australia —Newington NSW
- Full-time
- First Aid Certification
- Warehouse experience
- Annual leave
Assistant Retail Manager/ Administration Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- Administrative experience
- AI
- Health insurance
- Parental leave
Quick Apply
Sonder Responder - Expression of Interest
Sonder.io —Sydney NSW
- On call
Quick Apply
Client Services Team Leader
HUB24 —Sydney NSW
- Full-time
- Financial services
Service Specialist, Business Support
Linde —North Ryde NSW
- Customer service
- Salesforce
- Microsoft Office
- Parental leave
19h
Incident & SLA Governance Manager
Optus —Macquarie Park NSW
- Commuter assistance
- Parental leave
Manager, Family Preservation Implementation Support
NSW Department of Communities and Justice —Parramatta NSW
- $154,231 - $178,369 a year
- Full-time
- Systems design
- Leadership
- Communication skills
- Employee assistance program

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Customer Service Representative – end date June 2027

Challenger -
Sydney NSW

Apply Now

Job Details

Full-time
11 days ago

Qualifications

Customer service
Call centre
Financial services
Communication skills

Full Job Description

Challenger Limited is an ASX-listed investment management firm managing $128.2 billion in assets (as at 31 December 2025). Life with us is fast moving and always exciting. Together we’re driving to deliver our vision to provide our customers with financial security for a better retirement.

We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.

Customer Service Representative – end date June 2027

We’re hiring Customer Service Representatives to join our Contact Centre team. These roles are a great entry point into financial services for someone keen to build experience in a customer‑focused, regulated environment.
Our Contact Centre team works flexibly from our Sydney CBD offices. After an initial onboarding and training period, you’ll typically work three days in the office and two from home.
You will work on rotating monthly shifts between 8:00am–6:00pm with no weekend work.
Contract ends June 2027.

About the roles

You’ll be joining the team during an exciting period of positive change and transformation as we enhance our systems and customer experience, creating excellent opportunities to make a meaningful impact from day one.

This is a fast‑paced contact centre environment, suited to someone who is confident speaking with customers over the phone, adaptable in their approach and able to stay calm when things get busy. The work requires consistency and attention to detail, and you’ll also gain exposure to a wide range of customer interactions and processes.

What you’ll be doing

As a Customer Service Representative, you’ll be the first point of contact for customers, assisting with queries about their accounts and providing guidance on our products, systems and processes

The role blends frontline customer support with email enquiries, operational processing and quality‑related tasks - offering variety across both customer service and administration.

You’ll handle a mix of enquiries - some straightforward and educational, others more complex - and at times you’ll be supporting customers at important moments in their retirement journey. Empathy, professionalism and strong listening skills really matter here.

Key responsibilities

Respond to customer enquiries via phone and email.
Take ownership of issues and see them through to resolution
Balance competing priorities while maintaining accuracy and attention to detail
Communicate clearly, calmly and professionally - even under pressure
Actively listen and tailor your approach to each customer
Keep up to date with evolving products, systems and processes
Identify opportunities to improve the customer and team experience

About you

We’re looking for someone who is adaptable, customer‑focused and communicates clearly with a wide range of people.

You’ll have previous customer service experience (either over the phone, in writing or face-to -face) and you’ll be comfortable working in a structured call centre environment.

You’ll also bring:

Strong written and verbal communication skills
Great soft skills - curiosity, humility and active listening
A calm, composed approach in a fast‑paced setting
High attention to detail and accuracy in record-keeping
Confidence working across multiple systems and following procedures

You don’t need to be an expert on day one because we are there to train and support you - but you do need to care about finding the right solution for the customer and our business.

Additional Info

Working at Challenger means being part of a diverse, connected team that has fun and loves what they do. We’re small enough, but big enough to accelerate bold ideas, realising what’s possible for our customers and partners.

At Challenger, we provide access to a range of exclusive employee benefits that will support you both personally and professionally and a hybrid work environment.

#LI-Challenger #LI-GW1 #LI-Hybrid

Challenger's employee value proposition guides how we work: Grow and realise your potential, supporting each other, stronger together and making things happen. Our culture encourages curiosity, considered thinking and meaningful contribution, with opportunities to build a broad and rewarding career.

We are committed to fostering a safe, inclusive and respectful workplace where people of all backgrounds, identities and ways of thinking can thrive, and promoting flexible working to support work-life balance.

Challenger is proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality, a Family Friendly Workplace and recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI), the national benchmark for LGBTQ+ workplace inclusion.

Job type:

Max Term (Fixed Term)

Posting Close Date :

31/07/2026

About Us

Life at Challenger is fast moving and always exciting. Together we’re driving to deliver our vision to provide our customers with financial security for retirement.

Our people bring their diverse backgrounds and perspectives to a workplace which is inclusive, flexible, and driven by our values – act with integrity, aim high, collaborate and think customer.

Our environment is one where our passionate teams can thrive. Our people quickly discover that a role at Challenger is much more than just a job. Our working environment is unique and encourages our employees to share their ideas and feel empowered to tackle new opportunities.

Apply Now

Refine Your Search

call centre operational support jobs in sydney, nsw

Customer Service Representative – end date June 2027

Customer Operations Analyst

Control Room Operator - Incident Management Centre (IMC)

Senior Customer Care Representative

Collections Officer

Call Centre Manager

Communications Officer

Urgent Care Operations Coordinator-Medical State Office NSW

Team Leader, Customer Engagement (hybrid/remote)

Service Logistics Coordinator

Financial Care Officer - 12 Month Contract

Business Services and Operations Support

Assistant Retail Manager/ Administration Manager

Warehouse Assistant

Assistant Retail Manager/ Administration Manager

Sonder Responder - Expression of Interest

Client Services Team Leader

Service Specialist, Business Support

Incident & SLA Governance Manager

Manager, Family Preservation Implementation Support

I want to receive the latest job alert for call centre operational support in sydney, nsw

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