In-Demand Service desk analyst Jobs in Subiaco, Wa

Help Desk Analyst
Corrs Chambers Westgarth —Perth WA
- Full-time
- Communication skills
- Parental leave
Credit Analyst
Polly English —Perth WA
- From $250,000 a year
- Full-time
- Hybrid work
- Leadership
- Profit sharing
- Work from home
Quick Apply
3d
BI and Data Platform Analyst
Northern Star Resources Limited —Subiaco WA
- Full-time
- Customer service
- SQL
- Analysis skills
- Health insurance
- Parental leave
IT Network Analyst
Northern Star Resources Limited —Subiaco WA
- Full-time
- Azure
- Customer service
- Microsoft Office
- Parental leave
- Employee assistance program
Senior ERP Business Analyst
Pilbara Ports Authority —Perth WA
- $124,897 a year
- Full-time
- Annual leave
- Parental leave
10d
Manager - Health & Business Transformation
Sia —Perth WA
- Full-time
- Management
Quick Apply

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Casual IT Technician - Desktop Support
ITN Technology —Perth WA
2 plus years IT Desktop support experience in a corporate environment. Solid understanding of current Networking topology both LAN and WAN.
$40 - $50 an hour
Quick Apply
9d
IT Support Junior
Civmec —Henderson WA
Our staff benefits scheme gives you access to accident and sickness insurance, and a range of travel, entertainment, vehicle and lifestyle discounts.

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Help Desk Analyst

Corrs Chambers Westgarth -
Perth WA

Apply Now

Job Details

Full-time

Benefits

Training program
Parental leave

Qualifications

Communication skills
Help desk

Full Job Description

Help Desk Analyst

493077

Perth

Technology

Full time

Join Corrs Chambers Westgarth, Australia's leading independent law firm.

The Help Desk Analyst is a key contributor to the Corrs Technology team. The Help Desk Analyst is responsible for providing friendly and efficient support to all users across the firm, proactively processing technology incidents and requests through our ITSM system, identify/investigate problems, update incident tickets, increase customer satisfaction and maintain and improve service levels.

At Corrs, we help you achieve your ambition - at every stage of your career.

Key responsibilities:

Maintain ownership of all incidents by monitoring and coordinating with the broader Technology team to ensure timely and effective resolution
Is the first point of contact for communications between the business and Technology (including external vendors and third party suppliers)
Escalation of all faults and outages affecting the delivery of Technology services to the business and the regular communication of incident status to customers
Participate and contribute to an effective team environment by actively working with fellow colleagues to achieve team goals, standards and Service Levels Agreements
Assist with the creation and maintenance of the Help Desk process and procedure documentation, to ensure the information is relevant, accurate, and current in support of ongoing continuous improvement
Involvement in the after hours support (rotating schedule)

Required skills, attributes & qualifications:

Experience working within a Help Desk or Technology Support role. Experience gained with professional services is highly valuable but not essential
Strong customer focus with a positive and proactive approach to customer satisfaction
Excellent written and oral communication skills with the ability to effectively communicate with both technical and non-technical stakeholders
Willingness and availability to work outside usual business hours (rotating schedule), as required
A strong team player

About us:

Corrs Chambers Westgarth is Australia’s leading independent law firm. We provide exceptional legal services across the full spectrum of matters, including major transactions, projects and significant disputes, offering strategic advice on our clients’ most challenging issues.

Corrs’ culture is characterised by our values of excellence, commitment, collaboration and respect. Our policies, practices and behaviours foster a supportive and inclusive workplace, and we are focused on creating opportunities for our people and supporting a diverse workforce.

Flexible working as standard – we have established flexibility as standard business practice and an option for all our people.
Bonus leave – we provide an additional week of leave each year (5 weeks annual leave in total)
Parental leave – we offer 26 weeks of gender-neutral paid parental leave and pay superannuation on both paid and unpaid leave (up to 12 months)
Wellbeing program – we support the wellbeing of our people across areas including resilience, mindfulness, personal development, physical health and self-care.
Diversity and Inclusion – we set meaningful goals and take action to improve diversity and foster an inclusive culture in which all employees feel supported and valued.
Responsible business approach – we have an active pro bono and community engagement program and we are a member of the United Nations Global Compact. We are also a member of AusLSA, which works to promote and increase sustainable practices across the legal sector.
Learning and development opportunities – including our Australian-first international study scholarship, a national training program and mentoring initiative.

To apply contact Hannah Bennett on +61 3 9672 3156 for a confidential discussion.

For more information, see our website

Apply Now

Refine Your Search

service desk analyst jobs in subiaco, wa

Help Desk Analyst

Credit Analyst

BI and Data Platform Analyst

IT Network Analyst

Senior ERP Business Analyst

Manager - Health & Business Transformation

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