In-Demand Advocacy manager Jobs in Strathpine, Qld

Service Experience Manager
First Focus —Brisbane QLD
- Up to $160,000 a year
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Case Manager - Domestic & Family Violence
Lutheran Services —Brisbane QLD
- $47.63 - $51.25 an hour
- Full-time
- Case management
- Organisational skills
- Communication skills
- Employee assistance program
- Employee discount
Engagement Marketing Manager
Auto & General Holdings —Toowong QLD
- Management
- Marketing
- Analysis skills
- Work from home
- Parental leave
Quick Apply
12d
Brisbane North Account Manager, Queensland
Delegat Limited —Brisbane QLD
- Full-time
- Office
- Communication skills
- On-the-job training
Industrial Relations Manager
CSIRO —Brisbane QLD
- $135,000 - $158,000 a year
- Full-time
- Master's degree
- Leadership
10h
Office and Client Coordinator - Brisbane
Knowmore Legal Service —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Time management
- Employee assistance program
Quick Apply
2d
Business Development Manager - Orthopaedics
Zimmer Biomet —Brisbane QLD
- Full-time
- Sales
- Business development
- No degree
- Wellness program
Clinical Performance Manager
WSA APAC —Milton QLD
- Full-time
- Hybrid work
- Clinic
- Leadership
- Employee assistance program
Quick Apply
8d
Marketing Manager – Events & Community (Australia)
Binance —Brisbane QLD
- Full-time
- Hybrid work
- AI
Quick Apply
Regional Director - Broker Partnerships, WA/SA/NT/QLD
ANZ Banking Group —Brisbane QLD
- Analysis skills
- Leadership
9d
Retail Assistant Store Manager, Brisbane City
Lorna Jane —Brisbane QLD
- Full-time
- Employee assistance program
Quick Apply
Growth Marketing Manager, SMB & Direct
Ezidebit AUS —Brisbane QLD
- $120,000 - $140,000 a year
- Full-time
- CRM software
- Marketing
- Salesforce
Quick Apply
2d
Networking Account Manager
Hewlett Packard Enterprise —Brisbane QLD
- Full-time
- Sales
- Communication skills
Senior Consultant - Software Implementation (Hybrid Work Schedule)
Quorum Software —Brisbane QLD
- Full-time
- Hybrid work
- Oracle
- Management
- Business development
6d
Social Worker Senior
Queensland Government —Brisbane QLD
- Discharge planning
- Negotiation
- Travel reimbursement
- Parental leave
8d
Assistant Retail Store Manager - Indooroopilly
Lorna Jane —Indooroopilly QLD
- $70,200 a year
- Full-time
- Employee assistance program
Quick Apply
Workplace Relations Advisor - Brisbane/Sydney
Cater Care Australia / Cater Care Services —Milton QLD
- Part-time
- Hybrid work
Quick Apply
1d
Senior Consultant - Software Implementation (Hybrid Work Schedule)
Quorum Business Solutions —Brisbane QLD
- Full-time
- Hybrid work
- Oracle
- Management
- Business development
5d
BDM - Enterprise Solutions
Wesco —Brisbane QLD
- Urgently hiring
- Business development
- Analysis skills
- Communication skills
Expert - Software Implementation (Hybrid Work Schedule)
Quorum Software —Brisbane QLD
- Full-time
- Hybrid work
- Oracle
- Management
- Business development
6d

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Service Experience Manager

First Focus
Brisbane QLD

Quick Apply

Job Details

Up to $160,000 a year

Benefits

Company car

Qualifications

Leadership
Communication skills

Full Job Description

Whether you are grabbing your first coffee in Sydney, trying to beat Brisbane traffic, or just pretending your inbox is not already judging you, the job is the same. Great customer experience does not happen by accident.

Our customers do not judge us by one ticket, one project or one interaction. They judge us by the overall experience of working with First Focus.

We are looking for someone who can turn customer feedback and insight into meaningful improvements that make that experience easier, faster, more consistent and more proactive.

You will lead our customer experience strategy and execution across our delivery teams. You will combine customer feedback with operational data to identify where improving the customer experience will have the biggest impact, ensuring those insights shape decisions, drive continuous improvement and strengthen a customer-first culture.

We call this a Super-Green experience, one that is easy, fast, consistent and keeps customers informed every step of the way.

This is a cross-functional role, reporting to the Chief Experience Officer. You will not manage delivery teams directly, but you will have the mandate to influence priorities, hold teams accountable for customer outcomes, and bring your own ideas for how to get there.

About First Focus

First Focus has grown into a team of nearly 500 people across Australia, New Zealand and the Philippines, and we are proud to be recognised as Australia’s #1 ranked mid-market MSP by Cloudtango for nine years running.

We have spent more than 15 years building a business that is stable, trusted and still growing. Smart people get the trust to do their jobs properly, backed by supportive leadership, real development and not too much of the usual workplace theatre.

Our values matter here, especially Wow the Customer, Be the Solution and Never Stop Growing. You can learn more about them here: https://www.firstfocus.com.au/about-us/

Requirements

Key responsibilities

Be the voice of the customer, ensuring feedback and insights are turned into practical improvements across the business.
Map the customer journey, identify where customers experience unnecessary effort or frustration, and improve those interactions.
Drive customer experience initiatives by partnering with delivery teams to improve products, processes and service delivery.
Champion a customer-first culture by influencing leaders and teams to consider customer impact in everyday decisions, anchored in our Super-Green standard of easy, fast, consistent and informed.
Develop customer experience capability by delivering training, coaching and practical guidance that helps delivery teams create better customer outcomes.
Provide customer experience insights and reporting, identifying trends, measuring outcomes and recommending priorities for improvement.

What we are looking for

5+ years’ experience in customer experience, customer success, CSAT / VoC programs, or a related customer advocacy role.
Familiarity with the IT industry, prior experience working with or for an MSP is a plus.
A track record of influencing outcomes across delivery teams without formal authority. You know how to build buy-in from frontline teams through to leadership.
Hands-on experience with customer journey mapping and identifying moments of truth in the customer lifecycle.
Comfort turning qualitative and quantitative customer feedback into a clear, prioritised action plan.
Experience helping operational or technical teams improve the customer experience through coaching, training or practical guidance.
Strong communication skills. Able to translate customer pain points into language that resonates across delivery teams and executives.
A builder’s mindset. This role is still taking shape, and we want someone who will bring their own point of view on how to run it, not just execute a fixed playbook.

Benefits

Why First Focus

Along with the chance to shape customer experience across a business that genuinely cares about getting it right, you will enjoy:

Competitive salary package including up to $160,000 + super + other benefits.
Flexible hybrid working for work-life balance.
Free access to Uprise, with 1:1 coaching from qualified psychologists or counsellors.
Our Never Stop Growing commitment, including 10 paid study days per year, exam fees paid, and pay rises for certifications (conditions apply).
Internal training opportunities and a learning library.
FastTrack mentoring.
MAD, our Making A Difference Council for equality, charity and environment.
Tesla company car option (conditions apply).
Regular social events and a great team culture.

If you want to help shape a Super-Green customer experience, one that is easy, fast, consistent and informed, we would love to hear from you.

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).

Quick Apply

Refine Your Search

advocacy manager jobs in strathpine, qld

Service Experience Manager

Case Manager - Domestic & Family Violence

Engagement Marketing Manager

Brisbane North Account Manager, Queensland

Industrial Relations Manager

Office and Client Coordinator - Brisbane

Business Development Manager - Orthopaedics

Clinical Performance Manager

Marketing Manager – Events & Community (Australia)

Regional Director - Broker Partnerships, WA/SA/NT/QLD

Retail Assistant Store Manager, Brisbane City

Growth Marketing Manager, SMB & Direct

Networking Account Manager

Senior Consultant - Software Implementation (Hybrid Work Schedule)

Social Worker Senior

Assistant Retail Store Manager - Indooroopilly

Workplace Relations Advisor - Brisbane/Sydney

Senior Consultant - Software Implementation (Hybrid Work Schedule)

BDM - Enterprise Solutions

Expert - Software Implementation (Hybrid Work Schedule)

I want to receive the latest job alert for advocacy manager in strathpine, qld

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