In-Demand Insurance specialist Jobs in Southbank, Vic

Dispute Resolution Specialist - General Insurance
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- SharePoint
- Pet insurance
Quick Apply
Claims Technical Specialist
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Insurance Litigation Lawyers — Motor Vehicle & Property Damage
BM Resolve Lawyers —Tullamarine VIC
- From $75,000 a year
- Full-time
- In-person
Quick Apply
Dispute Resolution Specialist - General Insurance
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- SharePoint
- Pet insurance
8d
Claims Consultant Casualty and Financial Lines
Benefact Group —Southbank VIC
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Senior Claims Consultant
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Quick Apply
Claims Consultant, AusSuper
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Owners Corporation/ Strata Manager
MICM Real Estate —Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee assistance program
- Gym membership
People Development Specialist
ABN Group —Melbourne VIC
- Full-time
- Leadership
- Health insurance
- Annual leave
4d
Claims Consultant, Group Claims - CBUS
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
Quick Apply
Specialist- Risk & Compliance
The Salvation Army —Blackburn VIC
- Full-time
- Analysis skills
- Parental leave
- Employee assistance program
Broker Support – Insurance (Service Specialist)
Aon Corporation —Melbourne VIC
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Work from home
Sales Consultant - Health Insurance
Compare Club —Melbourne VIC
- Up to $75,000 a year
- Full-time
- Sales
- Master's degree
- Paid training
- Health insurance
Quick Apply
8d
Senior Specialist- Risk & Compliance
The Salvation Army —Blackburn VIC
- Full-time
- Analysis skills
- Leadership
- Parental leave
- Employee assistance program
Insurance Manager
Community Housing Ltd —Melbourne VIC
- $140,000 a year
- Full-time
- Hybrid work
Quick Apply
6d
Senior EHS Specialist, Bids & Contracts, Commercial Energy, APAC
Tesla —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
- Communication skills
- Employee stock purchase plan
- Health insurance
Social Media Marketing Specialist
BMS —Brunswick VIC
- $90,000 - $100,000 a year
- Full-time
- Marketing
- Bachelor's degree
- In-person
- Dental insurance
- Parental leave
Quick Apply
1d
AML Specialist
Allens —Melbourne VIC
- Full-time
- Hybrid work
- Supervising experience
- Conflict management
- Leadership
- Health insurance
- On-the-job training
Training Manager
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick Apply
Marketing Campaign Specialist - Hybrid
Experian —Southbank VIC
- Full-time
- Hybrid work
- CRM software
- No degree
- Communication skills
- Annual leave
- Parental leave
Quick Apply
10d

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Dispute Resolution Specialist - General Insurance

AFCA -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Pet insurance

Qualifications

Microsoft Office
Organisational skills
SharePoint
Financial services
Communication skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will:

Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
Work with consumers and financial firms to gather information and understand the core issues
Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

The kind of complaints you would review will be across:

Domestic Insurance such as home and contents for car insurance
Travel or ticket insurance
Pet insurance
Sickness or accident insurance
Strata title insurance
Small business insurances including farm insurance

Qualifications

To be successful in this role, you will have:

Demonstrated understanding of complaint handling or alternative dispute resolution processes and a strong resolution mindset
Demonstrated experience in the financial services industry, preferably within general insurance, legal, or alternative complaint resolution sectors.
Ability to investigate and identify the issues and information we need to form a view
Strong verbal and written communication skills to understand information and communicate the issues and approach in a clear and concise manner
Draft written communication in Plain English tailoring it to stakeholders
Excellent organisational skills that enable you to work across multiple complaints and activities simultaneously ensuring matters are progressing
Resilience and empathy and willingness to have difficult conversations with consumers and financial firms, focusing on resolving complaints in a timely manner
A highly responsive approach to your work
Ability to work autonomously and as part of a close and supporting team
Ability to work with Microsoft products including Office, Dynamics365 and SharePoint.

An opportunity to thrive in and help contribute to a culture that values fairness, efficiency, and accessibility.

Additional Information

Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

insurance specialist jobs in southbank, vic

Dispute Resolution Specialist - General Insurance

Claims Technical Specialist

Insurance Litigation Lawyers — Motor Vehicle & Property Damage

Dispute Resolution Specialist - General Insurance

Claims Consultant Casualty and Financial Lines

Senior Claims Consultant

Claims Consultant, AusSuper

Owners Corporation/ Strata Manager

People Development Specialist

Claims Consultant, Group Claims - CBUS

Specialist- Risk & Compliance

Broker Support – Insurance (Service Specialist)

Sales Consultant - Health Insurance

Senior Specialist- Risk & Compliance

Insurance Manager

Senior EHS Specialist, Bids & Contracts, Commercial Energy, APAC

Social Media Marketing Specialist

AML Specialist

Training Manager

Marketing Campaign Specialist - Hybrid

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