In-Demand Associate project manager Jobs in Southbank, Vic

Implementation Manager
ADP —Cremorne VIC
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Management Consulting - Expression of Interest
Grant Thornton Australia —Melbourne VIC
- Full-time
- Master's degree
- Business development
- Business Administration
- Parental leave
- Gym membership
Customer Success Associate
Siemens —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
8d
Project Manager
ADP —Cremorne VIC
- Management
- Leadership
- Communication skills
Associate Clinical Project Manager
IQVIA —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Data Center IT Support Engineer-DCO Tech 3, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- $79,423 - $99,423 a year
- 12 hour shift
- Computer Science
- AWS
- Associate degree
Associate Brand Manager
Abbott Laboratories —Doncaster VIC
- Full-time
- Microsoft Office
- Communication skills
- Marketing
GlobalView Lead Implementation Consultant
ADP —Cremorne VIC
- ERP systems
- Human resources
- Time management
- On-the-job training
Customer Service Associate
Computershare —Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Data entry
- Employee stock purchase plan
- Work from home
Associate/Engagement Manager – Performance Transformation - Melbourne
Oliver Wyman —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
- Parental leave
- Employee assistance program
Senior Staffing Administrator , WFS APAC
Amazon Commercial Services Pty Ltd —Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Microsoft Office
Building Associate
Kirkon Concrete and Construction —Thomastown VIC
- $80,000 - $150,000 a year
- Full-time
- Construction experience
- In-person
- Construction Management
Quick Apply
14d
Risk & Compliance Consultant/ Associate Manager
Accenture —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Management
- Microsoft Office
Customer Solutions Manager, ANZ
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Business development
Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Weekend availability
- Bilingual
- Spanish
- Computer Science
Performance Director
Publicis Groupe Holdings B.V —Melbourne VIC
- $120,000 - $130,000 a year
- Analysis skills
- Leadership
- Communication skills
Quick Apply
7d
Senior Associate / Manager – Strategy & Performance Improvement
Scyne Advisory —Melbourne VIC
- Full-time
- Remote
- Business development
- Business
- Communication skills
- Annual leave
- Parental leave
Quick Apply
6d
Infrastructure & Capital Projects – Senior Associate / Manager
Alvarez and Marsal —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Senior Associate to Principal-level Project Manager - Hybrid
WSP Australia —Melbourne VIC
- Full-time
- Hybrid work
- PMP
- Engineering
- Bachelor's degree
- Employee stock purchase plan
Market Director of Revenue Strategy
Marriott International, Inc —Melbourne VIC
- Full-time
- Management
- Education
- No degree

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Implementation Manager

ADP -
Cremorne VIC

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Job Details

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Customer service
ADP
Payroll
Leadership
Communication skills
Analytics

Full Job Description

Position Title: Implementation Manager

Reporting Line: Implementation Director

Position Purpose:

Management of ADP’s Implementation team and associated activities to ensure timely and efficient delivery of all aspects of ADP’s implementation services to all new and/or existing clients across multiple market segments.

Key Responsibilities:

Manage and plan operational and implementation activities to maintain appropriate levels of service, productivity and resourcing
Engage and meet with clients in relation to the escalation and investigation/rectification of issues within timeframes
Implement and recommend process improvement initiatives to drive performance improvements across the operation
Ensure alignment to the implementation methodology and standard processes
Manage all aspects of talent management for the associates in the team including on-boarding, up-skilling, development plans, performance reviews, career development, feedback and succession management.
Facilitate regular team and one-on-one meetings with associates to develop strong feedback and communication channels, to maintain strong associate engagement
Review NPS scores and Medalia feedback: respond to all clients, close loop detractors within allocated time period and create action plans to address detractor comments.
Allocate and manage all client/employee issues logged to the implementation team by internal and external clients
Monitor implementation activities to ensure all applicable work is sent to offshore teams.
Provide an escalation point to resolve implementation critical issues.
Escalate client priority 1 issues to, Sales, Relationship Manager and/or Director Implementation as necessary
Monitor and quality control data entry to minimise security breaches.
Conduct allocated implementations/projects as required (allocated during peak periods, for capacity reasons, and/or escalation requirements)
Coach team members and clients in the correct use of applications, implementation standard processes and procedures.
Work with Transition Consultants, MS teams, Relationship Managers and Support teams to ensure smooth transition to ‘go-live’ for all new clients
Work with Implementation Director and Implementation team to identify & transition clients/work that can be re-allocated to our offshore team
Keep abreast of technology developments as they relate to the implementation team processes.

Experience:

3 – 5 years’ Customer Service / Implementation experience
Previous leadership / management experience is preferred
Strong understanding and experience in time and attendance, payroll and/or other related systems.
Demonstrated experience in building talent within teams
Significant experience in change management (process and culture)
Knowledge and understanding of the client contracts and Service Level Agreements
Demonstrable experience acting as the escalation point both internally and externally, utilising effective problem solving skills
Experience in Customer Information System (CIS) Subject Matter Expert
Experience in creating /implementing processes and policy
Sound experience with monthly reporting, analysis and team activity planning
Solid experience in workload allocation and development of schedules
Proficiency in Microsoft applications such as Word, Excel and Outlook
Process improvement and change management techniques
Experience with various coaching models, as leadership & communication/feedback mechanisms.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Apply Now

Refine Your Search

associate project manager jobs in southbank, vic

Implementation Manager

Management Consulting - Expression of Interest

Customer Success Associate

Project Manager

Associate Clinical Project Manager

Data Center IT Support Engineer-DCO Tech 3, MEL - DCO

Associate Brand Manager

GlobalView Lead Implementation Consultant

Customer Service Associate

Associate/Engagement Manager – Performance Transformation - Melbourne

Senior Staffing Administrator , WFS APAC

Building Associate

Risk & Compliance Consultant/ Associate Manager

Customer Solutions Manager, ANZ

Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response

Performance Director

Senior Associate / Manager – Strategy & Performance Improvement

Infrastructure & Capital Projects – Senior Associate / Manager

Senior Associate to Principal-level Project Manager - Hybrid

Market Director of Revenue Strategy

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